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January 2024 by Ann T.
Tonight I had an excellent experience when Gio and Francisco helped me with buying brakes for my car. I am elderly and know nothing about cars! This makes me the perfect target to be taken advantage of. Recently I had the tires on my car rotated at Les Swab and I was told I needed new brakes, calipers and rotors. Les Swab gave me an estimate and encouraged me to have the repair work done there. I have a friend that can replace brakes. He told me to buy the parts and he would do the work. When I went into O'Reillys tonight I showed Gio the estimate from Les Swab and I asked him several questions about rotors and calipers. He was so kind, patient and knowledgeable! He spent a lot of time explaining to me about how they work and when to replace them. After listening to Gio, I decided I did not need all that Les Swab had recommended for my car. I'm so grateful to Gio for everything he taught me. I'm on a fixed income and because of Gio and all of his help, I was able to save money by not purchasing parts that I didn't need. I was treated with respect and kindness. In this day and age that seldom happens and I feel blessed to have had such a good experience! Thank you so much Gio. You do good work!
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January 2024 by Jim Nathan
I had a great experience with Gio when it came to exchanging something that failed on me. It's always nice when your customers service steps up to make it right. Thanks Gio!!
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January 2024 by Michael “Mike” Adkins
One of the associates not only helped me pick out the right wiper blades for my car, but then he came outside and helped me put them on! Awesome service, friendly and clean.
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December 2023 by Keith Cosick
Always helpful and convenient.
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December 2023 by Madison B.
I needed new windshield wiper blades. Was quickly assisted by Gio, who helped me find the correct size wiper blades, and then he promptly helped install them on my car. He did it super fast and offered to take the old blades and trash when he was done. Super great and professional service. Would recommend!
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November 2023 by Catherine Stanley
I was in the store today and the store manager Brianne was extremely rude to me and almost broke my expensive key fob. If an employee doesn't know how to fix something they really shouldn't be messing with car parts. She insisted on working on it instead of letting someone else who knew how to fix it do it like they said they would. Customers should come before ego. A great leader is one that leads by example. She could have asked for help instead of almost breaking someone's personal property.
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October 2023 by Cody Cramer
The ladies in there are extremely knowledgeable and helpful
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September 2023 by Michael B
Great place for parts. Everyone is nice and helpful.
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August 2023 by David Fernandez
Just had help from Brianna with purchasing and installing a new battery! Super friendly and quick service.
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August 2023 by Peter A.
Super helpful, I couldn't figure out what was wrong with my drivers side headlight. Manager Brianne came out and was able to get my current one working within a few min! Excellent customer service, will definitely go here for all my parts and needs in the future
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July 2023 by Sean McLaughlin
Was driving up near Truckee and my brakes started making a terrible noise, stopped to check things out and realized one of my caliper bolts was missing. The young lady working the counter was able to get me a new set of caliper pins and bolts quickly and I was able to get my car safely back on the road.
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July 2023 by Lee Hamrick
The two gentlemen on shift last night were very helpful, knowledgeable, and courteous. This was one of my best interactions at an auto parts store that I've had in decades, I sincerely hope their management appreciates their hard work.They suggested relevant supplies for the job, but weren't pushy about it at all, made sure we had the correct part, and made the entire transaction easy and pleasant. I won't hesitate to visit this location again.
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June 2023 by Anton C.
My go to fory auto needs. Great service and items are always in stock. If not they have a quick delivery schedule from hours to next day.
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April 2023 by Perpetuate Kindness (WsMorgan)
Friendly and had what i needed in stock , was also a better value then competitor overall.
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March 2023 by Irene C-S (Sunshine)
my late husband was the one who took care of our cars; and thus, am truly grateful to Brienne for helping me out. i am taking baby steps in familiarizibg the auto features and functionality of my crv. today, i learned to add water fluids for my windshield wipers. And, how to check the air tires. i am overwhelmingly thankful to Brienne in teaching me the basics. this is my auto parts shop❣️
