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December 2023 by Andre B.
AGAIN, THIS GROOMING BUISNESS NEVER DISAPPOINTS! I cant express how much i love and appreciate pro groom for doing an outstanding job on my hairy mutt, ike! A different groom shop told me that i had to pick up ike because they couldnt perform on him since he was being "too aggressive", never in his life has he shown any type of aggression to people, he absolutely loves people. Pro groom told me after his haircut that ike was just relaxing and enjoying his time while getting his haircut. Even if ike was aggressive, i have a feeling they work with aggressive dogs to make sure they at least go home with a haircut no matter how tough of a cookie some dogs can be. Will forever continue going to pro groom! AMAZING!!! Dogs are smarter than we think, if your dog shows aggression when they've never shown it before, it's because they don't feel comfortable in that environment!
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October 2023 by Mary C.
I have taken my dogs here for over 8 years. I get them groomed every 8 weeks, and rarely go longer than the 8 weeks. I have 3 dogs and they had charged me 65.00 for bath/ slight paw timing, (golden retrievers) One of my dogs had some weird under coat hair and required more time so she was 75.00 cost. I brought all three in 8 weeks later for the same service, and without notifying me all three dogs were now 95.00 each!!! Ridiculous , price gouging for well maintained dogs. I have moved on and just had them groomed at another place in Rocklin. All three were 67.00 each. One of the employees recolonized my dogs and said she use to work at PROGROOM and she was uncomfortable with the pricing here as well and moved on too!
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October 2023 by erik e.
Price gouging and not returning phone calls. How unprofessional. Take your business elsewhere
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September 2023 by April Liss
I took my client's little poodle to get groomed. My client has a very specific request for him, wanted poodle cut with leaving his eyebrows to grow and cutting the length of this ear hair off so his ears don't drag in his wet foods. My client absolutely loved it and it was exactly what she had wanted. It is was easy for me to call and set up, walked right in, explained how we wanted it, they cashed us when he was ready, and they were patient with us picking him up a few minutes shy of their closing.I would highly recommend :)
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September 2023 by Kathleen Connelly
First time grooming and haircut experience for my large, furry 10 year old kitty. I hesitated for years as I did not want to traumatize him. My notion was incorrect. When I picked him up, he was calm, and happy and the feedback was he had been very good and enjoyed the personal interaction. He looked great, and seemed comfortable and proud of his new look. A cat seems proud of his appearance? Yes, indeed. His long hair had gotten out of hand. It was everywhere and on everything and he and I could not keep up with grooming, furball’s, etc. It was a good idea, a great first experience, and I will return.
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August 2023 by Craig Hall
Just needed to get nails trimmed for my cats. First time visiting I was in and out less than 10 minutes. Staff was super nice and they said my cats are cute.
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June 2023 by Abraham Carranza
We got our Guinea Pigs nails trimmed here. Quick process and the staff was friendly. Both piggies were trimmed before I had finished paying.
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February 2023 by Patricia L Hansen
Very kind groomers that do excellent work. We've been going to Tammy about 11 years.
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November 2022 by Brenda M.
My dogs outer ears were bloody when I picked him up. They have not done a good job. Do not recommend.
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October 2022 by Reyna Weikert
After weeks of contacting other groomers with no response, I finally found Pro-Groom and they responded almost immediately! It was a few weeks out for an appointment for my cat but absolutely worth it. My cat is getting up in age and no longer grooming herself which led to mats. She doesn't let me brush her for long so we needed a shave. They did an amazing job, other than the bald spots from the severe mats (not Pro-Groom fault) Pepe looked amazing! I was so impressed, I pre-scheduled our next appointment a few months out. Pepe will be continuing to get her bath and brush to prevent from having any mats. I'm so grateful for Pro-Groom!
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August 2022 by Kayla H
I was super excited to take my cat to get groomed here, wary about what would happen because well, he is a cat. The drop off time was 11 am and I was told he'd be there for 3 hours. That alone was odd to me because it should not take 3 hours to groom an animal. I understand he's a cat but we had an appointment which leads me to believe they groom animals one by one, no? Not just letting them sit in the back or something until they're ready. I get a very direct and rude call two and a half hours later at 1:30 saying they couldn't finish grooming him because he was biting. I go to pick him up and all they did was a nail trim. It took TWO and a half hours for a nail trim. No bath, no brushing, nothing. I understand it taking a bit longer, as he is a temperamental cat, but two hours? Poor thing was surely upset he was sitting there, probably in his carrier, for two and a half hours. I appreciate the effort, but a call throughout the process or an update would have been nice. Not to mention there wasn't an ounce of empathy or compassion for my animal from the women at the front desk.
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August 2022 by R. B.
After weeks of contacting other groomers with no response, I finally found Pro-Groom and they responded almost immediately! It was a few weeks out for an appointment for my cat but absolutely worth it. My cat is getting up in age and no longer grooming herself which led to mats. She doesn't let me brush her for long so we needed a shave. They did an amazing job, other than the bald spots from the severe mats (not Pro-Groom fault) Pepe looked amazing! I was so impressed, I pre-scheduled our next appointment a few months out. Pepe will be continuing to get her bath and brush to prevent from having any mats. I'm so grateful for Pro-Groom!
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July 2022 by Nikki Bobby
We have been taking our poms here for years and never had any issues. Today we had to use someone new because our groomer was booked. I told the girl at the front which dog gets what and she said ok. A few hours later I get a phone call saying my beautiful girl got her coat shaved! No she was not matted. She had thought both our dogs cut shaved. Reception who I told who got what, tried to get an attitude with me, did not apologize and then tried to blame others for it. Poms are NOT dogs who can get shaved down because their coat will not grow back the same. Our older dog does because he was shaved down before we knew about their coats. Needless to say my heart was broken! She had a beautiful coat and now it’s gone and will never be the same!
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July 2022 by Nicole F.
We have been taking our poms here for years and never had any issues. Today we had to use someone new because our groomer was booked. I told the girl at the front which dog gets what and she said ok. A few hours later I get a phone call saying my beautiful girl got her coat shaved! No she was not matted. She had thought both our dogs cut shaved. Reception who I told who got what, tried to get an attitude with me, did not apologize and then tried to blame others for it. Poms are NOT dogs who can get shaved down because their coat will not grow back the same. Our older dog does because he was shaved down before we knew about their coats. Needless to say my heart was broken! She had a beautiful coat and now it's gone and will never be the same!
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May 2022 by Randy F.
Hands down the best groomers in Roseville. Always satisfied with their cuts and service. My dogs are always excited to go and come back looking amazing. Thank you Pro-Groom!!!!
