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October 2023 by Kim Butters
Just visited the distribution center to return an item. When I arrived two employees were sitting on a couch doing nothing. At least one other customer was waiting outside for an item. My husband and I waited for them to come outside to pick up our return after 10 minutes we took the item inside ourselves. The two employees who were on the couch got upset with us for coming inside. They were so rude. We won’t return to this store.
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July 2023 by John M.
RC Willey's delivery personnel are disrespectful, hostile, combative, lowlife SOB's I have ever encountered!! I had a high end washer and dryer delivered to my brand new home today and my day was going fine until I asked these delivery creeps to put on shoe covers, that I was providing. Right off the bat, in a rude tone, the shorter guy said "we don't wear shoe covers." I then requested he remove his shoes. He refused! He claimed it's a"Slip Hazard." B******** I thought! I told him he would need to clean up the areas he walked in. He rudely said, "I'm not cleaning your house." The little guy was a j*** but the bald skinny taller guy with the raggedy beard was over-the-top belligerent and disrespectful towards me and my home. He started taking pictures and walking in my carpeted bedroom with his dirty a** shoes. I asked him to get off the carpet because he didn't need to be there but he continued to stand on my new carpet taking BS pictures with his phone. I got mad and told them both to get out of my house but the taller guy remained defiant and wouldn't leave and he started to throw insults and become threatening as if he wanted to "Throw-Down" right inside my house. Their behavior was very inappropriate, disgusting and unprofessional. I've had other furniture delivered to my home just days prior from Z Gallery and Crate and Barrel and their guys were polite and didn't hesitate to wear shoe covers or remove their shoes. It was a very pleasant experience. Not at RC Wiley though. And these creeps had on the dirtiest shoes, too. I will never shop RC Willey again!!!
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May 2023 by Ethan G.
Dont buy anything from here. we have bought a lot (couches, desks, area rug, beds, everything) from rc Willey and they used to care about their customers but not anymore. our latest encounter...we bought couches in February 2022 and by October 2022 we called to get them fixed and filled because they were breaking down. A technician came out said 3 chairs needed to be refilled and the mechanism needed to be changed. 6 MONTHS later and after countless calls checking the parts finally came in. Scheduled a guy to come out fix them, he came and had ONLY two seat cushion fillers (when 3 seat and back cushions needed repair) and MOTORS. the technician emailed and put in what happened and what else was needed and said I would be hearing from RC Willey within a few days. I called once a week for 5 weeks (leaving messages to be called back before my service writer answered. now they are telling me I am out of my manufacture warranty and that I can pay for the parts and labor myself and there is nothing else they can do for me. so save yourself some stress and money and go somewhere else
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April 2023 by Krista S.
Purchased a table and chair set from them and purchased the protection plan, and of corse the chair breaks and it's not covered. You pay for these "protection plans" and they don't cover the stuff that actually happens to the chair mind you I ask to see how much the chair is as a separate 300$ like seriously! So disappointing
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April 2023 by Michael Janda
Best warehouse ever! Seriously, they responded quickly to text and came out shortly after. No hassle, easy pickup.
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April 2023 by Berna Cruz
Best place to deliver less than 1hr to unload full trailer.
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February 2023 by Tassa D.
Bought a dishwasher and in 1st yr had 5 service calls and RC Wiley rep RUDE. Won't return or exchange and hung up on me. RC Wiley is a horrible company. They steal from hard working people. You guys have a lotta really bad reviews! My bad for not looking at this before I purchased my dishwasher. I emailed you as requested and have heard nothing back from you. You sold me a lemon dishwasher. I work hard for my money and you ripped me off and you know it. You need to make this right, RC Willey... Call yourself religious seems to me you're the devil.
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November 2022 by Jerrold A.
Good value and lots of styles to choose from in a very large store! Go foicused on what you need or you'll be overwhelmed with inventory. I worked with Jett who helped find the perfect pieces for my new home. RCW gives you 2 weeks to decide if you still want the furniture-appliance. If not they pick it up for a refund. Now that is customer satisfaction! Delivery was good too though a small scratch on my front door, paint covered it.
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September 2022 by Ken E
We went to the distribution center warehouse dock to pay balance and pickup furniture Will Call on a Saturday. Everything went just like it was supposed to and the wait wasn't bad for the number of people there. The fifth star was because every employee with whom we dealt was friendly and helpful. Not usually what you find at a non-retail building. Thx.
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September 2022 by Jane Wilson
You are asked to text them 30 mins before arrival. Why??? Still waited almost 30 mins after arriving for them to bring my item out to the truck.
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July 2022 by Fernando Perez
Called ahead like instructed, and wheni should up ut Atilla took over 20 minutes to get on small box. And , the two guys walking around were around very very slow. No sense of urgency
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April 2022 by Kathy S.
Great service. Used for quite a few things never any issues. Highly recommend since they take great care of the walls and such
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March 2022 by corinna haubrich
If we could give this place 0 stars we would. After waiting a week for delivery for our furniture set was set out for delivery March 1st at 3:30pm, we received a call saying the drive was to dangerous at 7:00 pm(we are 2 mins off highway 80)and we would have to wait till March 15th with no apologies whatsoever....poor business!
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March 2022 by Robyn Baldwin
I purchased new carpet throughout my house only three years ago and it is already forming ripples throughout. I have never had this happen before. I have had carpets wear down, but never form ripples.
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February 2022 by Bob Q.
Customer service in the store was wonderful but delivery was horrible! You are assigned a day 2 weeks in advance but you don't learn the time window until the night before. Great if you don't work or have nothing else to do. Not so great if you have a life. We asked for a half hour adjustment in our window and were told it was not possible and delivery was delayed by another 2 weeks. Staff on the phone were rude and inflexible. This is the last time we use this store!
