-
November 2023 by Rita S.
Bought a pair of shoes there less than a month ago. I never wore them outside of putting them on in the house to make sure I want to keep it. I went back within the time allowed to return the shoes but the salesperson would not allow me to exchange it. The sales person was very, very rude said that she saw scuffle marks on it. I personally was appalled that she told me that when I know I never ever wore it aside from trying it on in the house. I told her it must have been there before I purchased it and she said the marks were not there before I bought it. How on earth can she claim I wore it when I did not. I'm pissed off because I have been a loyal customer there for years and she treated me in the most disrespectful way. Please look at the photos, does it look like I wore it? You do not treat customers the way she did. I was told to speak to the manager which I did and she did allow me to return them thankfully. She treated me with respect unlike the salesperson. Anyways, I admit I got upset when I was accused of having worn them when I know in my heart that I had not. It was how she treated me as a customer that upset me. I have been a long time customer having bought many shoes there over the years but I will not shop there because of the salesperson.
-
July 2023 by Sheila B.
I have shopped at their store in San Francisco where I lived most of my life, a few weeks ago, I found this treat at the Fountain. I have been a couple of times and been helped by Kristy who is incredible, she goes above and beyond and is an overwhelming abundance of patience. Kristy is an outstanding employee and helped me find a total of four pairs of the most comfortable, yet also cute shoes I have ever had. Due to a plethora of health issue, I have trouble finding shoes that don't kill either my feet, knees or back. The store is full of nice selections and Kristy listens to each customer to assess their needs and likes, she is one of a kind. Love this place and yay for Kristy and I hope I am spelling her name correctl.
-
July 2023 by Susan A.
I needed a little personal attention today to find comfortable, supportive shoes that look chic. And that's exactly what I got at Sole Desire. In the past, I've been okay hunting around a crowded shoe store on my own. But today, my feet hurt and I was in no mood for scavenging through dozens of displays to find the one pair that might work for me. I told Chrissy what I was looking for and she listened and brought me appropriate possibilities. Soon I was walking (comfortably) out the door in my great new shoes.
-
July 2023 by Nancy S.
It was my first time here. I was visiting my sister and forgot to bring sandals. Definitely hot outside, would not want to wear my hot shoes. They had a sale. Was happy to find that the shoes I ended up getting had a mark down surprise. I left very happy.
-
July 2023 by Alondra O.
Amazing customer service, the girls working there made it super comfortable to shop in, any questions that I had were answered, they always gave some great recommendations , and the shoes! Are chefs kiss
-
July 2023 by Briana R.
So disappointing! Worst customer service I've experienced in a long time. It's these experiences that drive myself and others to shop online or Amazon. I walked into the Galleria store and the woman working, 7/9 at 3:40p did not acknowledge us or say hi. Stayed at the counter using her computer. I waited 15 min w 4 pairs of shoes in my hand. So I asked if she would she come around? She said I needed to bring them to her at the counter, she does not walk around.... Ugh! Golden rule, treat people with kindness and they will treat you the same way. We are all human, if you are busy, then just say, I'm helping someone and I'll be w you shortly. If I have to walk the shoes over to you and be treated rudely.... Then I'll just take my business elsewhere. Really unfortunate. I left the store. I bought 2 pairs of shoes at the Arden store. They were delightful! Sole Desire your customer service leaves a lot to be desired....
-
June 2023 by Alison C.
Went in today looking for Taos sandals. The sales assistant said "Welcome", but never got off her ... to do anything else. I wandered around for a while and couldn't find what I was looking for and so I approached and asked if the store carried the brand ("not at the moment"). So I told her what I was looking for and she said if I saw anything that I could bring it to her so she could get me the size. No offer to help, or suggestions, or anything. Still sitting at the register. I tried on one pair (too tight, not enough arch support) so I specifically asked for suggestions (white sandals, adjustable width, good high arch support, low to no heel). She showed me lots that did not come in white, and then one that looked like it might work, although the heel was higher than I'd prefer. Tried one on, and the arch support was so low that I knew it would never work, so I took it off and told her it didn't have enough arch for me. She then screeched "WELL LOOK AT THEM! THE ARCH SUPPORT IS REALLY HIGH". So I left.The store barely has any brand variety anymore and I would rather shop on Zappos than return to this kind of treatment.
-
January 2023 by Chuck KillZ
Wishing I had gone earlier in the year....I missed their doc Marten style boot! Didn't have any of that particular style in my size left
-
March 2022 by Joni K.
I'm so happy I found this store, great quality, great service. Don was awesome and helped my find exactly what I needed and was so patient after so many different pairs. I'll go again and would highly recommend to anyone looking for Euro-inspired shoes.
-
November 2020 by Adrienne Clegg
Love this place. Really cute shoes and the woman who works there is an asset to the owners. She went out of her way being helpful and recommending shoes for me. Can't wait to go back.
-
August 2020 by Yvonne T.
Love this place! Their shoes are so unique. The young lady there was super helpful. I'm glad they are opened again.
-
August 2020 by Susan R.
Excellent customer service by Sandy Very comfortable shoes, highly recommend. Will come again.
-
July 2020 by Deanie K.
I attempted to shop at Sole Desire Shoe Store as I have many times in the past at about 2:30 in the afternoon of July 2, 2020. I am 72 years old and cannot wear a mask due to medical deficiencies. The young woman retail person told me I could not shop there without a mask. I explained my dilemma and told her I would stay away from her 6 feet if she would just leave my selected shoes on the floor. She refused any service to me quite abruptly, and I left the store. I have shopped there for years and will not be returning.
-
July 2019 by Sue Sawyer
very nice selection, great shoes
-
June 2019 by Linda Errick
Love the choice of smart European footwear I purchased here. Appreciated the attentive care given to my feedback.
