Verizon

Most Recent Comments

• February 2024 by Anastasia Shatalina
  Thanks for helping me to return service to my phone after switching cell phones. Stuff is very polite and helpful
• February 2024 by Dad Bodz MC
  This place is ridiculous. I keep asking for help and they won’t help and just try to solve problems I don’t have. Last time I went they convinced me that this new plan they were signing me up for was going to save me money and my monthly payment almost doubled. Total scammers there. Zero integrity. They played in my nerves knowing well I had been waiting for almost two hours. DO NOT TRUST THESE PEOPLE! Cancelled my plan and switched carriers. NEVER AGAIN!
• January 2024 by Gary Mc
  I went in to this store to purchase a replacement phone for our business account. 2.5 hrs later I left the store feeling something wasn't right. I paid for the phone outright with our cooperate card to avoid the long term contracts. I called Verizon Business today to easy my mind only to find the Verizon store changed our plan to a plan that doubled our monthly fees. Verizon business quickly reverted our account and apologies for the unethical transactions of this Roseville location. I personally have an even deeper concern as the person who helped us was a new employee who was being directed by one the store managers. SHAME ON THIS STORE!!On a separate note, there was a young man in the store using the display phones to make phone calls. Over hearing portions of this young mans conversations, it appeared he may have been using the display phones to run scams! I confronted him and he simply hung up the phone, ignored my questions and moved to the other end of the store and used another display phone. The greeter acknowledged the young man is there often using the phones. What a circus..
• January 2024 by Peggy Ashley
  Didnt get a new phone
• January 2024 by Josh Polo
  We came in today to get our phones upgraded, and immediately were greeted by the greeter. Then Jeremy helped us out and made the experience butter smooth and quick! Cannot say enough on how good he deals with customers, and the attention to detail that he has. He truly makes sure that all questions get answered as quickly and thoroughly as possible! Super happy with the experience! Highly recommend going to this Verizon location!
• January 2024 by anthony t.
  Quite literally the worst cell phone company around. They lock you in a two-year deal for an iPhone that's half off, but if you pay it off earlier penalized. They claim they have the fastest 5G around and most reliable yet you can't stream surf the Internet at all unless you're in very specific locations I hope somebody sues the piss out of these people for being frauds and crooks. $70 per line and I can't listen to music.....
• December 2023 by Josh P.
  We came in today to get our phones upgraded, and Jeremy made the experience so smooth and quick! Cannot say enough on how good he deals with customers, and the attention to detail that he has. He truly makes sure that all questions get answered as quickly and thoroughly as possible! Super happy with the experience! Highly recommend going to this Verizon location!
• December 2023 by L M
  WARNING!!! BEWARE!! Deceptive service on the verizon!!In the last year i have experienced Verizon as the WORST phone company, EVER!Their customer service ENJOYS putting their customers on hold and lying, making empty promises and wasting valuable time. If you get to speak with a rep INSTEAD OF A BOT, they can solve ZERO problems!! I don't believe supervisors even exist in Verizon! They are like unicorns, or Pegasus according to rep Tony!Even hanging up in the middle of calls, putting me on hold for 15 or more minutes, pretending not to be able to hear me, only to leave me voicemail messages about getting disconnected while on hold with the same Verizon agent. "See attached image over 2 hours"Not knowing how to resolve issues the "AGENT" blames it on automated systems, transfers you to other departments or just plain doesn't respond!In fact, their "service"department has created problems. At one point I was transferred to collections even though my account has never been delinquent!My "grandfathered" plan has been increasing, even when I was in contract I was receiving additional fees and increases. This had never occurred with my Verizon account before!! My service didn't work in August and after being passed around a thousand times and 4 hours later they told me they couldn't fix it because they had a larger network issue and I would have to wait 24 hours for my service to work again.I actually ended up having to drive 2 hours to take care of something in person because my cell phone/email service was not working and there was a hard deadline. That is time and money I’ll never get back!!Supposedly I was to receive a credit as compensation for my "patience "said the engineer. It would come in an email he said, that NEVER arrived! Oh but how could I check my email, if my service WASN'T WORKING!!They all recognize that I've called many times! But like the Grinch, Verizon reps don't leave notes! They are minions trying to STEAL for the company! HERE we are in December with numerous calls AND my bill continues to increase!! My cell service hasn't worked as well as it used to, With NO Credits and 5 phone calls to Verizon at 2-4 hours each. The last 2 reps were more concerned about trying to UPSELL me to new plans than resolving the issue.My "compensation" from Verizon was supposed to be $100, but conveniently NONE of the "agents " documented this. So every time I called the credit amount was lessened as my monthly bill continued to increase, even though my plan hasn't changed in 3 years!I was told I would be credited and my bill would be fixed because the automated computer system did this, EACH call!Finally, today I was told my APO isn't giving me a discount even though its enabled. Then my 3rd call today, I was told by Teresa they couldn't fix my bill, I would have to change plans and the info about the increase on my bill had been hidden in one of a million daily emails sent to me by Verizon back in July! Which took the agent 15 minutes to find!! If she had difficulty finding it how on EARTH Would I SEE it mixed in with all the upselling emails!!Ive had calls dropped (intentionally disconnected by agents) had promises of a fix that never happened, promises of a call back that never happened and roundabouts for hours where the rep simply just abandoned the session by placing me on hold. It is unfathomable that a company can be so shockingly bad at customer service.Sarah, PJ,Tony, Judy, Shey..all had horrible customer service! On top of it when I asked for an ID Tony told me his ID was PEGASYS? Do they think this is a joke? Learn to spell!I’m simply beyond DONE with this company. It’s disgusting. Its reps from other countries are Simply EVIL!If they can’t get a simple billing right, keep the network running, or keep the customer service from disconnecting, HOW GOOD DO YOU THINK they are at KEEPING YOUR PERSONAL DATA SECURE????? Watch out, INCREASES from horrible minions, coming to a phone you own
• November 2023 by DH Ranch
  MOVING FROM AT&T to VERIZON SERVICE HAS BEEN ONE OF THE TOP 5 WORST DECISIONS EVER MADE IN MY LIFE.I won’t bore folks with every last detail concerning how a simple move of cell service from AT&T to Verizon could be so incredibly bungled that it borders on comedy. Three months ago I started the process and to this VERY DAY still DO NOT have a fully functional phone. And it’s not a problem with my new iPhone 14. Its ALL Verizon.I’ll be generous here. Out of the 3 months, MAYBE 2 weeks of that time is on me for having to go back and forth to AT&T to get them to do something on my old account to FIX a process in the chain of events that Verizon messed up. That logistics equals that generous 2 week gimme. Thats still 2.5 months of Verizon joke service.Verizon is not only the WORST phone company I have EVER had but they are also the WORST COMPANY I have EVER had the misfortune of dealing with. Their customer service hides behind every AI, chat bot, vapor chat, automated phone prompts and online menu they can to avoid giving your issue a human being. And THEN - if you are lucky enough to get a person - it is typically an offshore rep that is trained only in reading a script and can solve ZERO problems. In fact, the offshoring service made the problems MUCH WORSE.I ACTUALLY HAVE NEAR 20 HOURS OF DOCUMENTED TIME SITTING ON THE PHONE WITH VERIZON AND THAT TIME PRODUCED NOTHING OF VALUE.That is time I’ll never get back.Had calls dropped (intentionally disconnected) had promises of a fix that never happened, promises of a call back that never happened and straight up chats for hours where the rep simply just abandoned the session. It is incomprehensible to myself that a company can be so shockingly bad at customer service.I have lost customers because of this phone. Direct monetary losses that are real and measurable. I’ve lost time. And after paying my bill each month ($125.00) for 3 months despite not having a fully functional phone, I had to spend an hour going back and forth with a rep about a $20.00 fee on my account for an additional line I never asked for nor wanted but Verizon added anyway without my consent. Then they have the gall to send a note saying the fee credit is being considered and I’ll be notified in 48 hours if approved.I’m simply beyond DONE with this company. And please note that I’ve barely touched on all the issues experienced over last 3 months. It’s disgusting. So tomorrow morning I’m taking this phone BACK and will NEVER USE VERIZON AGAIN.The only Verizon you’ll see with me is the giant window wrap I’ve made for the sides and back of my Range Rover to warn everyone I can about how perfectly inept Verizon is. If they can’t get a simple new account right, JUST HOW GOOD DO YOU THINK THEY CAN DO WITH KEEPING YOUR PERSONAL INFORMATION SECURE??. Nope
• November 2023 by Nathan Dobkins
  Manager Ryan is a total jerk… him and his staff are not interested in helping existing customers. Manager picks and chooses who he wants to help depending on the issue you are having…..
• October 2023 by Andrea C.
  I went into Verizon today for a iPhone upgrade. A 12 to a 15pro with a promise of $700 for my 12 iPhone trade in. Kaleigh helped me and was awesome! She explained everything very well and was very kind and patient, which goes a long way these days. I ended up getting $830 for my 12 iPhone, so that was a bonus. First time I went to a corporate Verizon store. Which I would recommend to everyone. I had a previous encounter with a non- corporate Verizon. And was ripped off for over $350.00. So I was kind of reluctant to get a new phone. So always go to a corporate Verizon store. And check out this one if you can.
• August 2023 by Paul G.
  I will preface this by saying that I hate writing negative reviews and rarely do so, but I feel like this business deserves it for not being able to deliver on their promises. Terrible experience here. I feel like we got the old bait and switch, which I was NOT expecting from a corporate-owned store. We were promised $800 per trade-in, that one of the phones which was out of stock would be overnighted, and activation fees waived. First, the phone was shipped 2-day so I had to spend $40 to ship it to family members who were supposed to be at our house in time for the overnight shipping. Not a massive deal but annoying. When I went in to return the trade ins they stated two of the phones would only receive $400 instead of $800. That would completely screw up the math on the deal. After a manager came out and basically said "you signed off on this so we can't do anything for you and these phones are our property now" (while I was calm and respectful) another employee suggested speaking with the original rep who set up the account. When I came in the next day the rep said she 100% remembers the $800 trade in credits that applied to all 3 phones and to not worry because she will take care of everything. Great! We left happy. An hour later she called back and said oops, that was actually wrong and we could not have the $800. All that they would offer is $125 for each line over 36 months to basically match the deal we got for the BYOD lines. All the activation fees were charged to the account, amounting to $315. I had to fight to get those removed but 3 still remained. In addition, I set up autopay through a bank account immediately but was still charged an extra $10 per line on my first bill. The discount takes 1-3 billing cycles to take effect and all of that money is non-refundable! For an account with 6 phones that is up to an additional $180 stolen. The only positive I can think of is that the reception is good in this area. A reason why we switched was their Canada coverage, which turned out to be less than ideal as after 2GB of data used per day it downgrades to 3G which is painfully slow there.
• August 2023 by Shu S.
  I don't leave bad reviews unless I have to. I didn't want to leave a review until I discovered a $30 "set up & go" charge on my email receipt after heading home with my new phone still in its sealed box. Lol. If anyone happens to read this, at the corporate "1-800" verizon stores, the "set up & go" charge is assistance for SETTING UP your phone. I was asked by the rep if I needed assistance setting up, and I repeated myself multiple times that I do not, hence me leaving the store with a factory sealed new phone. This was my first time with this store, and unfortunately, it wasn't a good experience. I wasn't explained what the $17 insurance charge was until I asked the rep if it's optional. I get that it's a sales job, and you're meant to upsell, but at least be transparent so your customers know what they're paying for, unless your goal is to not have repeating customers. I also think it's a hassle for an airline to tell you that they need to cancel your tickets, but as a customer looking to upgrade her phone, I shouldn't need to hear that conversation between my rep and united airlines as he was servicing me. My rep was otherwise nice, but I can't look past everything else. Anyway, I called Verizon, and they helped me waive the $30 service fee and gave me an additional $30 credit for the inconvenience. This will be my first and last time stepping foot into this Verizon store.
• August 2023 by Gina Hollens
  I need to get in touch with your store! I spent hours resolving something in your store (with Zeke, who was great by the way & he assured me it was all resolved) to find out it isn't resolved and I have tried for over 3 hours to just get the number to your store and customer service won't let me talk to you guys and they can't resolve it either. This is crazy and I am not sure how a company can run a business like this! I have also called all the other non corporate Verizon stores near this store and none of them have the number either! I am so upset I could cry! I need to leave Verizon!
• July 2023 by GTTTO
  Jerred the manager runs a professional team of Verizon sales advisors at this Roseville location. I purchased several new devices from a contracted Berizon store, but the service ad detail to customer service was very lacking. I went to Jerred’s store and right away noticed a clear difference in the professionalism of the staff and manager, and then realized this was the FEAL Verizon sore where I should have started! Thanks for fixing what hadn’t been addressed elsewhere & providing excellent service where I want to return for future business.