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January 2026 by Arlene Crook
Tried calling twice...NO satisfaction! Unhappy customer which have been for years. We always pleased before now!
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July 2025 by Anber Hamid
Always busy and keep waiting for hours
If I am not have to I never come to this store.
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July 2025 by Teresa Landt
Brian was helpful and kind, the Xfinity Cooperation is shit but people good
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June 2025 by Elena Mitrofanova
I made an appointment in advance because I have a baby. When I arrived, there were only 3 people working there, despite the fact that it was Saturday, the hall was full of people and there was no free space to sit down. Despite the fact that I had an appointment, I was accepted only after 1 hour and 20 minutes!!!! All this time, I was standing with a baby in my arms. Some people came up without waiting in line and were served while other people were waiting in line. Terrible service. 2 stars only because our issue was resolved quickly! What's the point of making an appointment in advance if they don't even take you close to your appointment anyway!!!!
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June 2025 by Jm Cerruti
Excellent service!!
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May 2025 by Lori Brown
They were super busy but everyone was curtious and seemed to take their time with whoever they were helping. I had to swap out my DVR and even though they were busy, they took care of me within 5 minutes instead of making me wait the hour and a half since I didn't require much of their time
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May 2025 by Madeleine Musante
My husband had been in to this Xfinity location twice to get us set up with mobile wireless service in addition to our home internet service. He dealt with a man whom he said was friendly and helpful. As part of our contract, we received a new iPhone, which had to be mailed to us. The man told my husband we would need to bring the new phone into the store to be activated once we received it. He told my husband I could do it, and that I would just need to bring in my husband’s driver’s license since he is the primary account holder. I did just that on May 2. When I walked into the store it was pretty full of customers and I was greeted by manager Dylan who immediately seemed annoyed. I told her what I needed, and she said my husband needed to be present to activate the phone, I couldn’t do it with just his driver’s license. I understand if that is Comcast’s policy, but this woman was so incredibly rude and unkind in the way she communicated the policy. She spoke in an incredibly loud condescending tone, causing all of the customers in the store to turn and watch our interaction. I asked if she could please check to see if I was at least on the account, which made her very annoyed. She checked and then announced loudly, “YOU ARE NOT EVEN AN AUTHORIZED USER ON THE ACCOUNT.” I explained that we were simply following the directions my husband had been given by the other employee, causing her to get louder and state the policy in an even more condescending tone, as if I was a 4-year-old. It was probably only a two-minute interaction, but it left me never wanting to do business with Xfinity again. I highly suggest hiring someone with even a shred of empathy, understanding, and customer service/communication skills. Again, my issue is not with the policy, it’s with how I was treated and spoken to by Dylan the manager.
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August 2024 by Darren & Tamara Fancher
Another one-star review for Xfinity? Shocking. Over five hours on hold, on chat, and on the phone with tech support and achieved nothing but frustration. They also failed to deliver the device over night as promised. So I drove an hour to their store and have been here over an hour waiting for a manager. Derek finally raised his hand (he and the other manager were busy chatting and not helping customers for the hour I was waiting). While I’m sure I wasn’t the nicest customer, he wasn’t ready to help. Seriously, embarrassing customer service—I’m probably not the only irate customer in there today). I left the store and got back on the phone with their online team and they were able to resolve the issues and give the refund for downtime. So sticking with a one star for your store, Derek, and will gladly give kudos to the xfinty online folks…
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July 2024 by Navid Ahmadi
Good location with friendly customer service. Sometimes it can be busy, so I recommend making an appointment with an Xfinity agent to avoid waiting.
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July 2024 by Diane Lott-Sisler
Custom service sucks. You can't pay your bill. I'm no longer a customer for my phone.
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July 2024 by Alvin John Salomon
Need to wait for at least 20-30mins
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July 2024 by Ravinder Erukulla
Terrible customer service. They disconnected my primary line when I ask to remove some other line they are not even sorry. Then the reactivated line in unlimited plan with activation charges instead of by gig. I paid charges without my mistake.
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June 2024 by John Corntassel
Terrible customer service. Checked in and was told one ahead of me, 45 min and 12 others helped. ( Appts. Which they Failed to mention And helping people return equipment first ) I get a clueless salesperson that has to ask other people when I ask a question !! No deals for existing customers ( was looking to buy 2 phones walked out empty handed ) I won’t spend a dime in that store !!
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June 2024 by Shaun B.
The staff was friendly, I was in and out in the lightning speed!
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June 2024 by Gerry Nolan
What an absolutely awful customer experience from this store and specially the manager Derek! His colleague recommended their Xfinity mesh PODs to resolve wifi signal range in our home. These only work for small distances and hence did not address my issue. I had to buy a Netgear Orbi solution which works fantastically well. Derek was rude and extremely unhelpful saying he would not accept a return as it was outside the 30 days even though I was trying to get the items to work in various ways over that period before giving up and switching to Orbi. I would suggest finding another provider or certainly don’t visit this store expecting to be treated as a valued customer. What’s worse I spend over $500 per month w these clowns so to be treated so badly is disappointing and very frustrating
