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March 2024 by Eric “ERB” Bader
Without an appointment - 1hr 15min wait to return/replace a defective remote control. I expect better. After looking at Xfinity's response to most negative reviews (and they have many), it is obvious that they are automated responses. Because that is how much they care about customers. I never thought that I would miss Verizon.
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February 2024 by emily delos santos
one of the representative gave me his calling card so I can book in advance, message him to book me no reply. Next day went to store and was told that waiting time 1.5 hr, waited for 2 hrs, then informed again to wait another 2 hrs, told them cant as I have some errands to do????, all in all wasted my hours.
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February 2024 by James Ansley
Representative AJ was a huge help with getting my watch added to my cellular line. On a previous visit a rep had told me my watch wasn't compatible...I'm glad I came back and AJ helped me. Happy to be with Xfinity!
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February 2024 by Laura Thompson
I have never experienced such poor customer service before in my life. My phone just stopped working back in November so I was sent a new phone 2 months later and that one stopped working. I tried going through the insurance offered and my claim was denied even though I pay for it monthly. I contacted Samsung and never heard back I went into 3 different Xfinity locations and each one completely discounted me as a customer and I felt like they couldn't have cared less about my problem. Keep in mind I have been an extremely loyal customer for 7 years with 6 separate lines on my account. Never had a late payment in 7 years. My bill every month sometimes was upwards of $680. The woman who I met with literally wrote me off so quickly and didn't care about helping me, and I felt as though I had been more than patient with them. They said there was nothing they could do and the only way I could get a new phone is if I paid it full even though I was eligible for a free upgrade. So I asked them to use their phone to call Xfinity and see what was going on. Their IN HOUSE PHONE wasn't working either! Keep in mind I had already gone two and a half weeks without a reliable working phone while paying over $500 monthly still. The woman who helped me kept rolling her eyes and said since I didn't have Internet service anymore she couldn't do anything to help me. My house burned down so yeah, I currently do not have Xfinity Internet services. Again I have NEVER experienced such disregard in my life towards such a long time loyal customer. I will NEVER just their services ever again and plan on telling anyone i can, to never to use xfinity Internet or mobile services, solely based on the way I was treated by this woman at this specific location. Either Xfinity doesn't provide their employees with the proper tools to give quality customer service or they just hire a staff that is apathetic towards their long time loyal customers. Do not use XFINITY services and never go to this store location. You will be treated like garbage by their staff
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February 2024 by Nic E.
I received fast and excellent customer service. I just moved to this area, so now I have a place to go when I need help.
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February 2024 by Kevin Brickey
Saving $150 by dumping cable! This is after a 40 minute waiting to turn in equipment.
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February 2024 by Kalvin Cyrus
Horrible experience. Ordered the router online. I was not told it was at a location that was 1.5 hours away. They also didn’t mention that they wouldn’t allow my wife to pick it up because she wasn’t an account holder. They offered no assistance to help. Adding someone on the account via online portal is glitchy and took jumping through various hoops to get logged in. I wish I went with another provider.
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January 2024 by Roger Morris
Stupid mistakes, nice to my face, all messed up after. Took weeks to figure out. Still having issues. Grrrr
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January 2024 by jose Garcia
This is the works xfinity place and Rose Ville I got there 10 minutes before 7pm and they said they close in 10 minutes they don’t be able to help or give me a service. I drove 20 minutes to get to this place. The only thing I need is just one Cable box The person is on from said I can’t help.you so sorry for the customer service if you don’t want to serve your customers don’t open the door don’t open very disappointed I guess I’ll be gone with another cable company
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December 2023 by Richard John
Place to pick up hardware or buy new service. I had a problem logging into streaming on my computer and they couldn't help. Need to call in for those issues. Called in and they were able to help with login issues. Had to get transferred to their security help section.
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November 2023 by trevor hunter
AJ was of upmost professionalism this evening he is a valuable asset to your business thanks
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November 2023 by JOSEPH Johnson
Randal Whitten was incredibly helpful in getting me a new phone for a fantastic price.
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October 2023 by Ashley Wormington
Quick and easy to drop off my old modem with friendly customer service.
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October 2023 by Erik Newman
Comcast is the gold standard for wasting your time and money. Had to wait 30 minutes to return THEIR equipment. My time is money but evidently they don't care. Nice lobby though... better be for the outrageous rates they charge.
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October 2023 by Cindy Owens
I took my mother into the store today. We had an appointment. Are wait time was maybe 1 minute. Cody assisted us with a service plan. His customer service was outstanding. Thank-you for going above and beyond.
