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January 2023 by Carmen Flores
My favorite place
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October 2022 by Carmelita Garcia
I used to come and have my nails done by Helen, unfortunately since she’s no longer here and having many different people, the service is horrible. I have got a nails gel job and within two days the polish started to peel off. In addition to the bad job I am dealing with nail fungus something I have never suffer from before. ???will Never come back to this place ever again. The state should investigate their required cleaning practices.
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July 2022 by cyn c.
Long time customer but won't be back after my recent experience. Cut my cuticle while getting a gel manicure making it bleed (and hurt too), bullying me about not being a loyal customer and going to many different salons. I actually only frequent 2 saloons based on my 50 plus hour work schedule ( this being one of them) . Ridiculing my other manicurist work and wanting to know the name of salon. Who cares? Is it her business? Kind of like when you go for a hair appointment and the stylist bad mouthing the other person whose been doing your hair. Always a bad sign, no one wants hear it. Finally, she was rough with nails the entire time. I don't know about you but when I go to get my nails done, it's an hour I need for rest and relaxation. This experience was anything but that. Never going back.
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June 2022 by Mengqi L.
I'm not sure if that person was owner or employee, but she had a very bad attitude and was very impatient. I saw her yell at a customer. It was crazy. I was shocked that customers were treated like this.
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June 2022 by Grace Y.
I will offer zero star if I can. I have been a frequent visitor for a LONG TIME. I Venmoed the owner for a gift card in advance but she refuses to give me the gift card when I went there for pick up. Owner screamed at me in front of other customers and refused to give me a refund that just totally ruined my day. She runs horrible business. Would never ever go back to such a place like that. Learn how to be polite before start a business. ZERO STARS.
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July 2021 by Heather H.
I really wanted to support this small business close to home, but couldn't have a family member with a lung condition exposed to harsh chemical orders. We couldn't stand it more than 5 minutes. Concerned that children are there and exposures to this. Please invest in fans and air filters.
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June 2021 by Clara G.
If you're looking for your go-to nail spa, look no further! I enjoy every time I visit the Ross Nails Spa. Everyone is very kind and professional. Helen is extremely talented -- I will not be going anywhere else, particularly for acrylic nails. Helen is careful and quite the perfectionist. I can't wait for my next visit :)
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June 2021 by Matthew M.
Not okay so upset came back because was satisfied first then I get scammed charged 115! For ugly design she couldn't even complete never comming back would not recommend when she described the price she just listed other pedicure services which most expansive was 70$ on wall wierd ...
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May 2021 by Liza Pielsticker
I enjoyed a fantastic dip manicure and pedicure at this super cute nail salon. Everyone was very professional and my nails look gorgeous! The hot stones for the pedicure felt amazing ? so glad I found this place ! Highly recommend ??
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May 2021 by Liza P.
I enjoyed a fantastic dip manicure and pedicure at this super cute nail salon. Everyone was very professional and my nails look gorgeous! The hot stones for the pedicure felt amazing so glad I found this place ! Highly recommend
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October 2020 by Miriam S.
I was very happy with my experience here! Only one other customer inside and they left the front door open for ventilation. I requested to have my pedicure outside, which they accommodated. It was in the shade in the building's covered parking lot, but it was quiet and comfortable. They took my temperature and everyone was wearing a mask. I appreciated the precautions they were taking. I got a pedicure and my toes look great! My nail guy (Ken, I believe) was also very nice and used the hot stones on my legs, which was awesome and included in the pedicure. The nail salon's pricing seems about $5 more expensive than other nail salons around, but the town of Ross is quite affluent so I was not too surprised. For good quality, service and safety precautions, I am ok with that. I will definitely return!
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March 2020 by KeAndria Hooper
Great service! Love my nails!
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July 2019 by Rita H.
I LOVE ROSS NAILS! Helen, Cindy, Henry and Lynn are awesome. So accommodating and friendly. The salon is clean and inviting. Family friendly. I see mothers and daughters, couples etc. Best of all, their work is amazing. A coworker recommended I go here almost a year ago. I've been a regular ever since. I see Helen and Henry every three to four weeks for my gel mani and pedi. The pedicure is relaxing and pampering. Helen does my preferred square tips shaped perfectly. Three weeks later I'm still getting compliments on my manicure. The only reason I have to go back is because my nail bed has grown out but the polish still looks fresh and intact. They have a lot of regular customers and when they can they accommodate walk ins. I also love driving through the sweet town of Ross to see them. A+++++!!!
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June 2019 by Maxine N.
This nail spa is absolutely amazing. We moved to Marin and wanted to find a nail salon and we found Ross Nails. The workers are kind friendly and funny. They are always so nice and welcoming. They do amazing work on kids adults and teens. Helen did my nails today June 28. I would recommend to come to Ross Nails if looking for a new salon.
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February 2019 by Janet H.
I had a horrible experience at Ross Nail Salon. I went in for a facial wax. The woman that did it was extremely rough. She actually waxed the skin off of my face. I was very sore and raw that evening. I took pictures of the injuries. The next day, I went and showed her my face and the pictures. She denied that there was a problem. She said I was just red. Today, I woke up with scabs all over the stripped areas. It was bad enough to have this happen, but her response to my injuries was just unacceptable. That will be my last visit to Ross Nail Salon.
