June 2021 by Arrow Wooley
This storage unit has been holding my unit hostage because they raise rent every other month, refused to work out any payment arrangement and used the unit to force me to pay my ENTIRE disability check to clear out my unit even though I currently live out of my car, my unit is filled with my dead families possessions so they knew I wasn’t going to say no, I can’t pay any of my other bills or provide myself food, why happens after I pay? I don’t even get time to clear out, I get a call saying they are going to throw my possessions away IN THE DUMP, the same exact thing that was worth $1000 just the other day that was going to get auctioned off any moment if I didn’t pay up, now it’s about to go to the dump? They use your property as leverage to get the money. The business isn’t the same as it was pre pandemic.
May 2021 by Serena Gunter
Most amazing staff!! Open late!! Best storage facility!!
March 2021 by Christopher Zeus
Horrible company.
March 2021 by Christopher Z.
I've have had an extremely uncomfortable experience at this business. I brought my 1967 Dodge Charger here and rented a 10x20 storage unit, paid for 4 months in advance. Upon putting my vehicle here I asked if they had any rodent issues. I was told they regularly exterminate and have never had issues. Upon returning I noticed rats/mice had chewed through my power steering hoses, battery cables and coolant reservoir. Upon informing Jerry of the issue, instead of coming to view my vehicle and storage unit he sent me a very disrespectful manipulative email telling me the rent will be increased 300% or I may leave. I have emailed him many times, called and requested a return phone call only to get short disrespectful emails back. I have rented houses storage units, apartments etc for many years, I have never had a single issue with any landlord ever. I am a very respectful tenant. I was not requesting any money or help for the damages I incurred, I simply wanted him to know of the issue. Now they are giving me 30 days to leave or face 300% rent increase. I'm beyond disappointed, disrespected and ashamed that Jerry and his owners choose to treat good customers like this. I'll will be exhausting every Avenue I can to report their business online, and to the better business bureau. This is not how to treat your customers. Before I wrote this review I Called and left multiple messages and begged for a return call to discuss this situation. They refused. Absolutely do not trust these guys with anything of value. First time you present a concern they evict. Scum bags
March 2021 by Jennifer C.
This review is for the entire Uhal Corporation. No training on their internet system to this location. Waited an hour for them to honor my reservations, never recieved contract. Just handed keys with no idea of charges. Brought back and was double billed. Took weeks to get back money. No one cares.
December 2020 by Romell Rogers
Nice place, good management. They're accommodating and it's very safe storage. Other customers will even make sure you punch your own code in, no piggybacking. So it's policed pretty well all around.
October 2020 by Blake Allee-Lightfoot
Nanci helped make our process easy and quick. Gave us all the tips and tricks to the unit. Very friendly and personable. I do recommend her and her company
May 2020 by Brooke Parkhouse
I have had many storages at different places throughout my life, I found Hwy 20 storage and won’t go anywhere else! Jerry is so pleasant and they have the best prices! I have been a customer there for 6 years now. Highly recommended! Very safe!
May 2020 by Danielle E.
Jerry the Manager has been so gracious to me. Always really pleasant and at times extra understanding. The prices are great for the sizes and they have great security if an alarm goes off they are right there in seconds. Everything is on High def cameras and there is someone onsiggt 24/7 The storages are not temperature controlled but It always seems cool in mine which is great! I really cannot recommend this place enough. I'm happy to drive the extra 10 mins from GV to store my things there because the cost and service is quality. Great local business.
April 2020 by Randall Burghgrave
Great facility, competitive rates, management the best! Access 365 days a year!
March 2020 by Bryan
Extremely friendly, was the best deal I could find in Nevada County, not to mention on short notice. Jerry was an absolute gentleman, during the initial sign up, he noticed that the weather stripping on the unit I was moving into needed replaced, and he replaced it within minutes. I’m very happy, and feel very safe on the premises. I would recommend this storage to anyone who asked me.
March 2020 by Tom Scully
Very courteous professional people in the front Office I complained about a keypad not working very well at the exit and it was fixed the next day, Clean well maintained, I called about a problem and they can get to the phone and he called me right back I mean where else can I say I had nothing but good experience there
March 2020 by Roxanne Smith
Very Professional and Secure
March 2020 by Jerry Shill
Very Professional and Secure
February 2020 by Ryan Mount
It was fine, when I found the food a little bit cold, and I lost my cat there.
