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January 2024 by Juliet Rachel C.
Dude, this place is so depressing and slow. The administrative staff and bankers process customers' needs soooooo slowly. They are all pretty nice and calm, but it took me almost 2 hours just to obtain a few cashiers' checks and there was a long ass line out the door on a weekday afternoon....they need more staff. They should probably also offer complimentary water from a dispenser/coffee/some kind of candy dish/snacks for waiting customers. And lastly, at least let us use the restroom if you're going to have us waiting for...everrrrrr...
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December 2023 by JH SO
When you make a deposit, if they ask you questions in broken Chinese you will feel bad,. but they tell me they can't help me and get angry. Is this really how you want to be treated? Change the name to BANK OF CHINA. I've never seen a bank teller get angry to customer in my life. And the manager said to that I was more at fault than the woman. Unbelievable.
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October 2023 by SCBR
This location deserves a zero star review, I was thrown into a small cubicle gotten no one take care of, had to call their customer service twice while I was waiting, hanged up on me. they seemed hate their job. Been given the attitude that I was not worth serving, I think they’ll rank you based on how you look and I felt discriminated. Use other banks if you can
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October 2023 by WINSON W S LAU
Simon F and Sharon Y are very helpful. One of the best account opening experience I have ever had.
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September 2023 by JC S
Worst Bank of America I ever seen. The front desk service treats people with disrespectful behaviors. Don’t go to this place.
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August 2023 by STEVEN T
This is my first review, I lived in many different countries before, I opened accounts and credit cards here, Vicky Aung gave me the best service, she is very responsible and patient, I'm thinking she loves her job very much.I really appreciate it!
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July 2023 by STEVEN TAN
This is my first review, I lived in many different countries before, I opened accounts and credit cards here, Vicky Aung gave me the best service, she is very responsible and patient, I'm thinking she loves her job very much.I really appreciate it!
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June 2023 by Christine Lee
This is a neat place location in Rowland Heights. There are Chinese speaking representatives to assist your needs in banking business.
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May 2023 by Daniel Reinhart
Been here since I opened the bank account, but when I had an appointment here and I had scheduled the time, I always had to wait longer than the appointment time since there was still another appointment ongoing, and the staff always look at us differently especially on the front desk. The only good thing here is Vicky Aung, the staff that always helps me and my mom here, she always explains everything clearly and pays attention to detail for every questions we have, so the star is only for her service instead. Fortunately, I’m still considering to come here only for the appointment with her, so I’m looking forward to seeing improvements here.
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May 2023 by Aline ortega
Terrible terrible service and very unprofessional. As clients we are trusting OUR money to the banks and still they treat you like they are doing you a favor. Never going back !! Just because I’m not Asian they have no manners at ALL towards other races. They don’t even deserve a 1 star
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May 2023 by shukai ma
Vicky Aung was very professional and understanding. Thank you for the service
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April 2023 by William Chang
Very poor service. Only one girl at the counter servicing. Waiting in line for 20 minutes though there were only two customers in front of me. Another girl walked in and sat at the far right window. When I complained to her about the extended waiting, she didn’t say anything, just like a robot ( I believe AI would even greet customers in a professional manner). She made the deposit for me and threw me the receipt without saying one single simple word like “sorry”or “thank you”. This branch employees have always been unprofessional and badly trained.
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April 2023 by June June
This Bank of America has been messed up by us Chinese, I hope to rectify and make a direct call to complain next time
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March 2023 by Ruth W.
Our purpose for visiting this place was to initiate a business account, and Alex served as our banker. We are extremely pleased with his exceptional professionalism and services. Both of us are delighted to have chosen this location to conduct our business. Alex exceeded our expectations by following up with us to ensure that everything was in order. We extend our gratitude to Alex for his outstanding job!
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October 2022 by Gina
Standing in line to meet with a teller takes forever here. Whenever I make a check deposit, I just use the ATM outside, it's much faster. Sometimes the ATM is broken and won't take deposits or let me withdraw cash, but other than that issue, I prefer not to go inside the bank.
