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November 2023 by Linda Yuan
Had a fantastic time shopping for bridal jewelry at the store! The employees were super helpful and made the whole experience awesome. ❤️
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March 2023 by Bryan Brady
I had an excellent experience working with Christina. She was very patient and friendly. Most important, Christina has been very helpful with post purchase customer service.Make sure to ask for Christina when you contact or visit Chong Hing
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January 2023 by Abraham Artuz
Chong Hing Jewelers specifically Peggy, has been the best AD for my Grand Seiko and Omega needs. Each time I came into the store I spent hours talking going over different brands all while Peggy smiled and kindly pulled out multiple watches for me to admire and eventually fall in love with. I never felt pressured or a burden to her. I also bought my wife a watch for Christmas, which Peggy hunted down from her distributor. She has an energy about her that keeps you on your toes. I can't complete this review without mentioning Alex. Humble beginnings make for genuine appreciation.
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October 2022 by Jay Dikshit
Great service and staff! Thank you!
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June 2022 by Randy C.
I've bought three watches at Chong Hing thus far and will continue to come back. I highly recommend for any watch enthusiasts to come here and give the friendly staff an opportunity to earn your business. Peggy Lau is my sales woman and has treated me very well every time I stopped by the store. She is very patient, insightful, and courteous. She has a really positive attitude that makes me want to come back to visit the store and looks to build good relationships with her clients. The purchasing process is very smooth and stress free. Peggy takes her time and walks me through the process step by step. I recommend Peggy to any potential buyer.
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April 2022 by Fminus F.
Poor service all the way. From the horrible interrogating guard, to the pushing saleswoman, to the unprofessional cashier. I don't know how this place stays in business.
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April 2022 by Richard T.
I like to share an outstanding excellent experience of Peggy L of Chong Hing Jewelers. She went out of her way to assist me find parts to reassemble my sentimental watch which I tried in various locations and ways. Her hospitality and outstanding cares give me confidence and trust on her ability to get the best for customers.
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March 2022 by Christopher N.
Terrible service and contempt attitude from saleswoman when picking up the watch. Bought the 3861 speedmaster 9 months ago in June 2021 and planning to buy a new watch, which prompted me to write this review. It serves as a reminder as to why I am purchasing my future watches elsewhere. When I walked in to inquire about the watch, the saleswoman was nice, but she was quick to take my credit card once I told them I was buying it. When I went to pick it up next week, another saleswoman was packing the Speedy into the box and gave the side eye the entire time. Her attitude and tone probably stemmed from the fact that I was not their primary demographic. Even though I am Asian, I am in my early 20s and didn't speak Chinese well. The saleswoman was hostile despite speaking a few words. The side eye and exaggerated sighs indicated that I was not welcomed in that store. She was treating me like I ran over her dog. Only reason for two star is the discount that they gave. Otherwise I wouldn't recommend anyone that doesn't look like the Chinese or the refined/well dressed type to give their business to this establishment. Pro tip: probably visit their competitor, as it seems like the competitors Yelp reviews are much better for anyone who is serious about buying.
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March 2022 by Sherry Z.
Very good shopping experience! Our sales Emma is very professional and super friendly, we brought a watch for my husband and a bracelet for my self, love them! A lot of thanks to her recommendation! she helped us through all steps of the process and made us feel totally no pressure and stress. Excellent Customer Service and product!!! Would highly recommend her to anyone! Definitely will come back again.
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February 2022 by Qian L.
Terrible service. Closed door with lot of questions to ask before we are allowed to enter the door. They were very pushy about the sales. As if we don't buy something, they wouldn't let us go......
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January 2022 by fosho
Honestly, this was one of the more disappointing experiences I have had a watch store, especially for a store that carries higher end luxury watches. Their service really misses the mark. Definitely one of the more snooty watch stores. I really recommend you go to an AD in south coast or any of the other Chinese owned ones in the area.If you have to buy something here, this would be my advice:1. Negotiate. If you are not getting 15-20% off the list price for non-waitlist watches (ex: speedmaster), they are making a killing off you. No one buys watches anywhere close to retail price here. If they aren’t willing to move on prices, go somewhere else.2. Don’t get any of your watches serviced here. Their in-house watch experts have very little experience and I have heard one too many stories of them messing up expensive watches. If they recommend sending the watch back to the manufacturer, don’t do it with them. They will mark up 20-30%. Go somewhere else or send watch directly yourself.
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December 2021 by Vince J.
Honestly, I really wanted to support this store and become a long term customer where I could build my watch collection and buy jewelry from, but their service really misses the mark, especially for a high-end watch store. When you are spending this kind of money, I would definitely recommend going somewhere else as you would get a much better service. This is just my personal experience, but on my first visit here, I bought a new $10,000 watch and left another one of my old watches to get serviced. As time went on, they really went out of their way to make me jump through all kinds of hoops like forcing me come back in person to pay additional fees just to get the watch looked at. It really was not about the money, but more so the unnecessary inconveniences they put me through. Through it all, I knew I could have just sent the watch to the manufacturer directly for a much better price, but as I said, I was willing to pay a markup to support their business and build a long-term relationship. At the end of it, I just had enough. I asked for my watch back and took it somewhere else to get serviced. They held my watch for 3 months, kept my $250 deposit for all their inspection fees, and handed me back a still broken watch.
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October 2021 by Bernard C.
Had a great experience with Peggy. Very friendly and not pushy at all. Would definitely purchase from her again soon.
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October 2021 by JACK WANG
(Translated by Google) Thanks to Ms. Linda for helping, I bought the watch I like. And helped to change the length of the strap. The service is in place! Prosperity Jewelry is worth choosing! ??(Original)感谢Linda女士帮助，买到了喜欢的手表. 并帮助更改表带的长度. 服务非常到位！昌兴珠宝，值得选择！??
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September 2021 by James G.
Very professional, helpful and friendly staff. They have more selections of high end jewelries and watches as well as the less expensive ones. Very few jewelers gives me the feeling of coming back and this is one of them. Outstanding service! Thank you Amanda.
