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March 2024 by c Kris
This store charges very expensive fees. They charge 40$ to check the chassis and find problems. I will not come to this store again.
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February 2024 by Nathaniel -
Do not waste your time coming here. Came here for inflation, I was being told they need to charge $5 for inflation. All firestone location are free to inflate tires except this store. Obviously this is not “official” rather a counterfeit ones. And, the employee is very disappointed and arrogant, he disrespects its customers. Would never pay my visit here anymore. Good job.
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February 2024 by Joseph L.
I have been a loyal customer of Firestone in Rowland Heights for over a decades, and I can confidently say that the outstanding service provided by owner David and his team is the reason I keep coming back. David's commitment to honesty and hospitality sets this establishment apart. In an industry where trust is paramount, Firestone of Rowland Heights consistently delivers. Despite the occasional negative review, it's essential to recognize that it's impossible to please everyone, and I can attest that the overall experience here has been exceptional. The knowledgeable team at Firestone ensures that your car receives top-notch care, whether it's for repairs or preventative maintenance. They have always managed to get my vehicle back up and running in a timely manner. Conveniently located, Firestone of Rowland Heights offers more than just reliable car service. With a Starbucks and various restaurants just a two-minute walk away, you can easily occupy your time while waiting for your car. This makes the whole experience seamless and stress-free. In an age where personalized service and trustworthiness can be hard to find, Firestone of Rowland Heights, under David's ownership, stands out as a beacon of reliability. I highly recommend this establishment to anyone in need of dependable car care in the area.
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December 2023 by Ryan Kim
Don't come to this shop to get your car repaired
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November 2023 by Angelique N.
Afternoon folks, just came in a couple of minutes ago to get a change of oil since my car was in desperate need in one, they asked if I was going to be waiting there I told them they can call me since they offered to call when it's ready so I decided to walk to Starbucks across the street I seen it was taking a while so I decided to walk back which it was almost an hour when I dropped it off the guy says are you here for your car? I said yes, he then says "oh it's been ready", um wow I thought, I could have gotten it sooner and to find out he is charging me $150 plus taxes so he wanted to charge me $164 and change I ended up telling him that is not what the other guy I had spoken to had said when I arrived earlier, he said it's taxes that $150 was not the total. Then while I'm getting my money out he starts to mention that my boyfriend called crying because the price is way to much which during this whole thing I was informing my boyfriend via text about how much it would be, and I didn't know he called and the employee was laughing about the situation and pointed to the board and the board said $140 something so they have it on the very top in the corner in the right side of the room false advertisement where you can't see you literally need to step over there to see when it should be in clear distance anyways at that point I was upset and didn't say nothing else he looked at me and said they will bring the car out. I started to walk out of the building and some other guy drove it up as I was walking towards my car not close to it yet I can see him getting out of the car and just walking away! Which is very unprofessional anyone could have just hopped in my car and take off since he left it on and left my key by my cup holders didn't even give it to me and didn't acknowledge if I had gotten into my car or nothing. What a horrible experience never again will I come here!! HORRIBLE COMMUNICATION, UNPROFESSIONAL EMPLOYEES, RIP OFF OF YOUR MONEY!!
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November 2023 by Judith Lillard
Very nice auto service center. David is a great guy.
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November 2023 by Kim
Don't come to this shop to get your car repaired
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September 2023 by Sal Duarte
DO NOT GO HERE! DISHONEST BUSINESS! So my wife went there for a DMV inspection for a new title. The owner David inspected the vehicle for $125. After inspecting the vehicle, he claimed that the rear brakes needed to be replace and gave my wife an estimate of $270 for pads and turning rotors. Stated without brake replacement he could not sign inspection certificate off. My wife told him she would talk to her husband and let him know. The following day he called and asked if we were coming in to his shop for brake job. We told him we went to our mechanic shop who would do the brakes for 140. Later in the day our mechanic called us and advised the rear brakes didn't need to be replaced as they still had over 50% life left. I called David and told him what my mechanic said. He still insisted on he had done a proper inspection and would not sign the inspection off without the brakes being replaced. It was clear to us he was trying to generate work for his shop. So we had to pay for brake job we didn't need. The good thing about the entire situation was we didn't allow him to rip us off with his over priced unnecessary brake job. Avoid this shop they're not honest.
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August 2023 by Mari 54
Best Firestone ever! So fast and professional
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July 2023 by Andrew Garcia
If you're looking for top-notch automotive service and a delightful customer experience, look no further than Firestone Rowland Heights! My recent visit to this establishment was nothing short of excellent, and a significant part of that wonderful experience can be attributed to their outstanding owner, David.From the moment I walked through the doors, I was greeted with warm smiles and a genuine willingness to assist. The ambiance of the facility was inviting and clean, creating a positive first impression. But it was David's exceptional professionalism and knowledge that truly set this place apart.David's expertise in automotive matters was evident right from the start. He attentively listened to my concerns and diligently answered all my questions with confidence and clarity. I felt reassured that my vehicle was in capable hands. His friendly demeanor and approachability made me feel like I was conversing with an old friend rather than just another customer.The service provided by David was prompt and efficient. He ensured that all my vehicle's issues were thoroughly addressed and provided transparent explanations of the necessary repairs and maintenance. Moreover, he went the extra mile to discuss preventive measures to enhance the longevity and performance of my car.Beyond his technical knowledge, David displayed a genuine passion for customer satisfaction. He treated my car with the utmost care and respect, as if it were his own. His commitment to delivering the best possible service left a lasting impression on me.The overall atmosphere at Firestone Rowland Heights was friendly and inviting. The entire team worked seamlessly together, creating a smooth and stress-free experience for customers. The waiting area was comfortable and well-appointed.As a result of David's exceptional service, I left Firestone Rowland Heights feeling not only satisfied with my vehicle's performance but also with the overall experience. It's rare to encounter such a dedicated and knowledgeable individual who genuinely cares about their customers' needs.In conclusion, I highly recommend Firestone Rowland Heights for all your automotive needs, and if you have the chance, don't miss the opportunity to work with David. His professionalism, expertise, and friendly demeanor make him an invaluable asset to this establishment. I will undoubtedly return for any future automotive requirements, knowing that I'll be in the capable hands of David and the Firestone Rowland Heights team. Five stars all the way!
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April 2023 by Bob S.
Every time I have gone to this Firestone center Dave has provided excellent service and today was no exception. I was able to get into to the service bay in less than 10 minutes and out with a repaired tire in less than 30. Dave is the star and once again he came through in my last minute time of need.
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February 2023 by Jim Lai
This place has been out around for a long time, decent service.
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December 2022 by William D.
Been going to David for several years now for my company and personal vehicle and have had nothing but positive experiences. Oil changes are always quick and efficient; I'm usually out within an hour. I've had multiple tire replacements done and they've always done an excellent and thorough job. Not much more to say. David and his staff are knowledgeable and honest. Come here for your vehicle needs and you won't be disappointed.
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November 2022 by Felix M
Beware of fraud, this store charged me five dollars just to inflate the tires, other stores often don't charge.
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November 2022 by kiara wallace
Been coming here for an year to get my oil changes. I was visiting the place when they didn’t have no customers. As soon as they get their clientele up they started ignoring me when I needed to get an oil change for my car. They stop servicing my car and now I have to drive an extra 20 miles to get an oil change from somebody else.Service: Oil change