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March 2024 by D L.
Super friendly crew, they guided us through from start to finish gearing up. there was wide range of gear selection and the value was cheaper compared to other near by shops.
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March 2024 by Qwerty A.
I am very disappointed with this business, especially since it has so many positive reviews. How did they get them, I wonder? The gear they provide is extremely old. The ski boots I rented looked like 15 years old. And they leaked. For the first time I ended up with wet socks after skiing, and it sucked. Skis were OK. But the main disappointment was customer service. I booked the ski package in advance specifically indicating that I need long poles. That was not addressed. Additionally, the whole point of booking in advance is to save time. I had only one day off, so really expected to be in and out on a weekday. Instead, the person who was in the store on Tuesday, 03/12, in the morning, read me a notation that he is not in a rush for anybody and will move at his own pace. There is only one name for such behavior - BAD CUSTOMER SERVICE. If anyone from management is reading this, they better to address such attitude towards the customers. Just keep in mind that there are a lot of other rental shops around, and I will bring my money only to those ones where the customers are valued. Definitely will pass this one from now on.
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March 2024 by Melanie K.
I've rented skis at multiple ski shops before, and this has been by far the WORST shop I have been to. First of all, I am not sure why they have so many staff members when none of them help the customers. Normally at ski shops, the staff will help the customer with the fitment of the ski boots (e.g. measuring their foot for accuracy, helping them tighten the bootstraps, etc.). This place did not provide that service AT ALL. The person who took my boots out just left them on the table without a word. The boots also did not fit me, and when I asked for a size smaller, they gave me a kid's boot and said they didn't have a half-size smaller and did not provide any alternative solution even though the boots did not fit me. Honestly absurd. Will not be returning.
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March 2024 by Adam N.
Excellent customer service and selection!! I bought a board from them online and they provided awesome customer service when there was an issue that I created myself with the delivery. They quickly turned my order around, cleaned up my mess, and got me my board. Especially when the snow is this great, I wouldn't have expected such quick and friendly customer service. Above and beyond!!
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March 2024 by Catherine Sims
Excellent! My equipment was ready when I walked in! The boots were extremely comfortable, the settings on the binding were perfect and checkout was quick!
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March 2024 by Rachel Johns
easy to work with and they adjusted my reservation on the fly. thanks for that!
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March 2024 by Armahn Rastawan
Had an awesome time at this ski and snowboard rental shop! This is my 5th time this season renting here already. The folks there are super friendly and really know their stuff. The gear was in great shape, and the prices are very fair. If you want a smooth and fun winter sports day, this is the place to go! They also sell winter sports gear and clothes.
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February 2024 by Bee J.
Was hoping to avoid the rental crowd and inefficient processes at Snow Valley, and Blauer came through. Their online reservation was quick and simple. Prices were at least $20/per package cheaper than at the resort and the boards and boots were solid. 100% convenience. Will definitely be back. Thanks.
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February 2024 by Hector D.
Very nice people, saw it was raining and dense fog outside so they stayed open a little later than normal for the people stuck in the traffic jam to get their rentals back to them. Will be coming back whenever I visit the resort
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February 2024 by Tvarol ..
First time reserving our skies with Blauer. They deserve 5 stars for the reservation, service at the store, and the drop-off process. They are rightfully popular at Big Bear. I recommend you make your reservations online during the hot season. The crew is super nice and fast. We did not need additional gear, however, you can find everything related to snow vacation in Blauer stores. And if you are lucky, you might see their wonderful dog hanging out there as well.
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February 2024 by Sherry T.
Reserve online and pick up the night before after 5pm. Service was awesome and the boards/helmet/boots were great. Totally recommend
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February 2024 by Rosalind S.
Reserving online was easy. Walking in to check in and receive rental easy. Everything was prepared and handed to me by 8am! Service was great! Even better, I had some troubles with my rental (I am a rather newer skier) and they did an op check on them in front of me then comped me a free rental just to make sure I would be happy with my service. Gentleman who helped and really everyone I interacted with at pick up and turn in were all so great! Will rent for my family from here from now on!
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February 2024 by Kelley Hanano
We placed an online order and they had everything setup and ready to go when we arrived! The staff were knowledgeable and super helpful! I would definitely recommend renting all of your snowboard and ski equipment from them!
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February 2024 by Christelle Win Lime
Excellent service, super organized, easy pick up and drop off. Location is convenient, on the way to Big bear or Snow Valley.
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February 2024 by Aaron McFatridge
Quick and easy. Good gear. Good price
