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October 2023 by Greg Johnson
Truck was very dirty. I had to clean the back out as it had alot of brush still in it. Windshield was so dirty I had to hose it down. Rest of truck had a sticky substance on the paint.I will never return to this location
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July 2022 by American Pancake
Apart from not having vans etc the experience from top to bottom went without a hitch which was ok because I was renting a truck (insert rim shot). Everyone was super nice and efficient. The truck ran perfectly which is nice because I had to go all the way from Running Springs to La Habra (quite a haul). I hope they consider bring some vans though, that would really be helpful for the local population in picking up furniture and such from companies down the mountain.
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May 2020 by Mike Bridges
Fast service
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January 2019 by Carol Plasencia
Very nice staff, honest and their service is great, we went early to rent a truck, the morning staff is awesome.
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October 2018 by India C.
Debbie and Nick greeted me upon check in. The truck was in good condition and heavy metal was blasting. Lively group and many locals in for refreshment after work. Navigation and curvy highways were a breeze and the manuevering system functioned well. Manual key (yes one that is inserted into the ignition) was archaic and simple solution. Roll up door had ease of use and the attendant was kind enough to check truck to see if anything was left and the gas pre and post use. Thanks to Debbie and Nick. Good hospitality.
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August 2018 by Dee Dee
Great experience. Gal who works there is super friendly and helpful. I reserved my rental in Crestline but I later was told that I needed to drive to Running Springs for the size trailer that I needed. Things are a little different on the mountain. The weather is usually a factor and that affects the availability of rentals. I was not happy about driving the extra miles in such rainy weather but once I got there, everything was fine. The trailer was connected and all the lights tested for me. I would definitely recommend this location for U-Haul rentals.
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June 2018 by India Clamp
Debbie and Nick greeted me upon check in. Vehicle was in good condition and heavy metal was playing that day on the radio. Lively group and many locals in for refreshment after work.
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June 2016 by Ryan Matlock
Very helpful!!! 😠They went above and beyond to get us going.
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April 2016 by Darrin M
Terrible experience so far! I reserved a 17' truck then they changed it to a 15' truck without my knowledge and consent then they changed it again to a 26' truck. This is why you reserve a truck in the first place but apparently they just like to screw their customers. I will never use u haul again and I am even considering suing them for unfair business practices along with other causes of actions. If you reserve a certain size truck they normally promise the truck to you but their system allows them to change it when someone comes in to rent the same truck so what is the point to reserve the truck?! It is meaningless to u haul so I am ready for the next battle.
