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March 2024 by Ryan K
Noel is the best worker I’ve ever seen at a gym, she constantly cleaning and on the move. Thank you for your hard work !!!
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March 2024 by Joe Miller
10pm close is way too early.. The etiquette in this gym is freaking terrible. Everyone on their phones taking 10 minutes between sets.. I know not the gyms fault, but I'd go to a gym that banned phones in a heart beat.
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March 2024 by Raja Beni
This gym is dirty and the machines are often broken. They never replace/refill the alcohol spray bottles. Paper towel dispensers are often empty. Machines that are broken never get fixed. Have complained to management, Ashley Shaffer, stated there is nothing she can do. Go to a different gym. This place is horrible.
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February 2024 by stinky Sinkevich
They is a new manager since i think november. Cleanliness has declined and more machines are down for a longer period of time. Considering new facility.
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February 2024 by mocha mocha
apparently the club manager/general manager of this gym and her assistant manager think they're too good to return customer calls. Worst customer service of any 24 Hour Fitness as of yet.
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February 2024 by Jawad Sayed
The gym need to be cleaned everydayBut this 24 hour gym at downtown is not cleaning for weeks, at Men’s dressing room where there is a little laundry machine for drying towels down the machine I always see little warms moving around that need to be taken care of, also up stairs hard to find paper towels, most of the time it’s finished.
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February 2024 by Michael Storm
My go to gym… but the gym floor (upper level) is a sauna right now, it’s gross. Response to owner: Please turn on the air conditioning upstairs! It smells, it's hot and sweaty, there's a large box fan being used to move air around that is clearly insufficient. Just open a window and we will be much better off.
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February 2024 by Tony.
24hr fitness no longer 24hrs then why is this gym called 24 Hour Fitness...
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January 2024 by Fernando Rodriguez
For 20 dollars a month it's still not worth it. If that's all you can afford it does have a lot of amenities. However, staff are rude and make you wait. I got a tour from the sale manager Matt (I'll cut him a break because he is significantly older than me) wasn't very friendly but at least he was honest. I asked him about the temperature in the upstairs weight room (while it was hot and extremely stuffy) he said that's as good as it gets. Sales staff is overly pushy (albeit its the beginning of the year) they only care about selling you their personal training sessions. Plus in the middle of my workout a sales rep calls me asking about my interest, I haven't even finished my workout yet??? Cleanliness was mid at best. The sauna was a huge disappointment because of the harsh pungent stench (allegedly they clean it daily) also good luck getting a seat in that broom closet. The locker rooms looks like they are declining in quality. I'm sure there has to be a better gym for you around here. You couldn't pay me to go to this gym.
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January 2024 by Steve P
A pretty good gym. There's an attached parking garage with the gym able to validate your ticket for three hours free parking. Bring your parking ticket to the gym. Gym is a part of larger outdoor complex mall and about a five minute walk. The gym itself is somewhat spacious, a good variety of equipment and weights and many squat racks. The place is clean. There's a coed sauna and a smallish three lane indoor pool for lap along with a separate Jacuzzi.
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January 2024 by R K
Definitely not 24 hours and hot as hell even in winter Screw this place.Tried Planet Fitness and it was night and day oppositeOne constant with 24 downtown is that bathrooms are always dirty.Notice that the response does not address the high temperature environment in the gym.
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January 2024 by Tiffany B.
For god’s sake people, turn on some AC upstairs sometimes! It’s unbearable to work out in that heat and sweaty stench all the time! Your hours are ridiculous, the gym is filthy, and the staff is unprofessional and rude. I will be canceling my membership after many years with 24 fitness because of this location. I have never been to a worse gym than this!
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January 2024 by Daniel
Workers were extremely rude. I wanted to try the gym for a day and they tried to charge 25 dollars. I got a free trial for three days before I showed up and they wouldn’t let me in…
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January 2024 by Grace Jimenez
I've been going to this gym for a while now and all the staff is super awesome I've had no major issues. Sometimes it's a little stinky upstairs and it gets humid which is gross but it's never been bad enough that I've felt the need to leave a bad review. The reason why I'm leaving a bad review now is because last night (12/21/23) I had an awful experience with the closer for the night. I pulled up around 9:15 pm and the doors were locked the woman inside gave me a dirty look of annoyance and walked over to the door slightly opening it to inform us that they were closing in 40 minutes. I'm aware that they close at 10pm on Thursdays, and said "I know" she reluctantly let me in. I do not understand how it could ever make sense to lock the doors 40 minutes before you're actually closed, that's ridiculous. But whatever I get on with my work out and the absurdity proceeds. The same woman was using the intercom to remind us that they were closing, this is normal. Except she gave us the 10 minute warning at 9:42. Then at 9:52 without any warning the woman turned the lights off upstairs. How selfish do you have to be to do something that dangerous and reckless. People were mid rep. I was already downstairs thankfully on my way out but that's insane. People pay good money to go to this 24 Hour Fitness, and considering this location isn't even open 24 hour you would think they would at least let you workout within the posted hours. If I'm misunderstanding this situation at all I would love to hear from managment or the woman who was closing last night. Thank you for your time.
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December 2023 by Jacob Solbux
website issues. cant complete payment for membership signup. no error message displayed. no way to contact for technical support so yall get my complaint on google! you're losing money if your inadequately designed system doesn't allow people to pay you for membership signup. Also tried two other browsers and a different computer.Edit: I'm glad payment system didn't work now that I have read all the reviews for this location that continue to go unadressed. I'm gonna try the fulton one instead.. hopefully that's better cause I left planet fitness for the cheap quality of machines and selection..New edit: the other location is has exactly the same issues. Which makes me think it is a bigger corporate problem and if we did more research, Im sure we'd find this is an issue across the country for 24 hr fitness. The business as a whole is probably struggling to recover from covid and instead of shutting down some locations to focus on improving others, they are keeping them all open and nothing is getting fixed or repaired.***Like if you think I'm onto something..
