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June 2025 by Shauna White
This location doesn't have enough staff. Every time I go there's only one DMV employee working. Each transaction takes a substantial amount of time for some reason I don't know. So I'm unable to just complete simple registration services. If this was my only AAA experience, I'd cancel my membership. For how long I have to wait in here, I could just go to DMV!
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June 2025 by Yolanda Gatioan Coyaso
Limted parking
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May 2025 by Stephanie Forrester
Small clean office. Parking in front and they will also validate parking if a parking garage is used. Quick service for DMV service.
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November 2024 by Edzel “Edz”
Today, stopped by AAA, Capitol Mall branch after work to get a replacement year sticker; someone ripped the year sticker clear off from my Forester. Service was quick, paid my fee, and I was out the door.
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September 2024 by Leanne Stewart
requested a quote and declined afterwards, now i’m getting mail nonstop, calls and emails too. leave me alone!!
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June 2024 by El Chileno DMV
I went to the Capitol Mall AAA location to pay my car registration during my lunch hour. It was no waiting, and I was able to change my address, pay the registration, and get my tag in less than 5 minutes. The employee was really nice and friendly. AAA does validate parking in the buildings parking garage. The employee took a moment to explain how to re-enter the parking garage and how to use the validation sticker she gave me. It was a fantastic experience, just like any time I visit AAA.
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June 2024 by Alisa Takeuchi
We came here on a whim to find information about getting a title replacement for a car, and we were held by a really nice representative, that explained how exactly to sell a car with a title transfer. She was so helpful and showed us exactly what we needed to do. I highly recommend AAA, their services are great and their representatives are always super helpful and efficient.
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April 2024 by Kelly Newell
I walked in to get my international drivers license and my passport pics. Great job and efficient. I would highly recommend this location.
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March 2024 by Patrice Manager
Awesome customer service and support.
I when it pay for my tags and was out within 15 minutes.
For me that’s everything my agent was very friendly and helpful.
I did not remember to bring my registration and she looked it up no problem.
Wonderful experience ☺️
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September 2023 by Lillian V
Came in confused about getting the car my husband had been gifted by his parents back in 2019 FINALLY set up for registration and insurance. Turned out, the title was never actually transferred over to him! DOH! But Lanni Ly was able to help me figure out exactly what documents we needed to bring in, and then help get the car on our pre-existing insurance plans so we got a multi-car discount. There were some unexpected things along the way that made it confusing for me, but have no fear, Lanni was here! Lanni kept me cool and calm by providing accurate information and answering any additional questions I had. Thanks for your help Lanni!
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August 2023 by Queen S.
This is a lengthy one: My experience with AAA insurance company has left me unsettled. They are by far one of the WORST insurance companies available in California. When my car was hit by an UNLICENSED teenage driver, I sent video footage as proof that I DID NOT CAUSE the damage that was done to my car. After TWO Days (not even a week), they determined that my car was a "Total Loss". My car was still drivable - NOT a total loss. All I wanted was for my car to get fixed. I did not care about the money - I didn't want money! I wanted my car fixed, which is why we were paying hundreds of dollars for FULL COVERAGE in the first place. I spoke with FOUR different AAA 'Specialist' and every single one of them told me something different. NONE of them had communicated with each other. They gave me the run around the first week. By the 2nd week, Susan Golden (auto field specialist) sent me e-mails with TWO different options. When I responded with my choice, Susan Golden (very rudely) told me, "that option isn't available to you, I shouldn't have sent you that option". I was appalled! It made absolutely NO SENSE for them to send me those options, if it wasn't available to me. I lost ALL CONFIDENCE in AAA as my insurance company. They were UNHELPFUL and have the WORST Customer Service ever! Susan Golden, Paul Norat, Tracy Miller AND Shenea Wilkins are terrible representatives for this company! They did nothing but, try to take my car from me. So, beware of how awful this insurance is! They more than likely WON'T do anything to help you, even if you have VIDEO PROOF AND, have a Police Report! I will NEVER RECOMMEND this insurance to anyone! I give them a '-10/10'.
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July 2023 by Scott Begneski
If you want to be first in line or stop by at lunch and still have time for lunch. This is the branch you want to stop by. I've been here a dozen times. Super fast. Super friendly. One time I went in for my car registered my car and got my passport picture taken in less than 15 minutes. Street parking can be difficult at this location. However, there is a parking garage above that can be validated by them. For some it might be a little annoying, but it beats the lines at the DMV or other AAA branches.
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July 2023 by Larry Smith
No parking, staff is rude
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July 2023 by Memphis Parsley
Nice place! Roomy!
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July 2023 by Steven Garcia
Horrible customer service at this AAA branch. Took them an hour to get an answer to a simple question. Manager was extremely unhelpful.
