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April 2024 by James Adams
I needed some tape for a small repair, while inside my 7-year-old had to go to the bathroom. Couldn't get anyone to answer me about it for a while. Finally got a no they didn't have one.Took my business elsewhere!!!
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April 2024 by Tony Grado
Needed some hardware to help my son hang his TV. Friendly staff helped us out. Got what I needed and left.
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April 2024 by Nonie Davis
Kind and helpful
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March 2024 by Vic
Staff is extremely helpful and knowledgeable of what to recommend! Would go back to buy!
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March 2024 by Tristan Blackford
Ridiculously helpful
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March 2024 by Philip F. DeCamargo
Conveniently located in midtown
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March 2024 by Brita Appel Bonilla
So we bought a pizza oven a little over a month, the stone actually broke. They receipt says we will fixed, exchange or return guarantee. My husband called and the person who answered KC apparently (that is the name she gave on the phone) had no idea how to proceed and told my husband would call him on Monday, well it didn’t happened. So my husband went today and KC told him that is only 30 days (no we’re on the receipt says 30 days. I try talking to her and she is absolutely the most rude person who shouldn’t be working with customers. I know my husband and I know she was rude to him just like was to me on the phone, not the other way around. I hope the manager calls as he is supposed to, and I hope they honor what the receipt says.We will fix it, exchange or return guarantee, no we’re in the receipt says 30 days.Be aware when shopping at this store.
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March 2024 by John Adams
Nice paint department but didn’t have General Finishes?
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November 2023 by J M.
I've been coming here regularly for several months now as I renovate my home. It is literally the best hardware store I've been to for customer service and knowledgeable help. Folks are friendly and always help me find what I need. Last night, two gentlemen stayed late to help me when I came in 5 min. before closing to help me troubleshoot a 75-year old faucet that did not want to come off the pipes. I have to say the absolute best is Cheryl who is often at the front counter. She is super friendly and really goes above and beyond to be helpful. She's also full of great knowledge and has helped me tackle renovation problems more than once. Customer service is hard (been there, done it) but folks here do a great job. That's why I come here first. I only go to box stores if Capitol Ace doesn't have what I need (they are a smaller store). To the employees: I appreciate you!
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October 2023 by JJ H.
Awesome local hardware shop. Helpful staff, prices are fair. Great place if you have some random broken household hardware like a drain plug you to replace, staff will help you get the right bit or, if they don't have have it (rare) tell you where you might find it.
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October 2023 by James C.
If I could give zero stars I would. I've been coming to capital ace for 20+ years, I like supporting smaller businesses rather than larger box hardware stores. Came in with a coupon to save 10$ off a 25$ purchase, nowhere on the coupon did it specify I needed an "account" to use the coupon. The cashier refused my purchase despite the coupon having no such requirement. Sorry to say Capitol Ace has lost me as a customer. I'll be taking my business to a place where customer service matters.
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October 2023 by Nanucktucktuc K.
My mom and I dropped in to have a key duplicated and Sam, who helped us, couldn't have been more delightful! He showed us the right plastic sleeve to help the key stand out from the rest, and then, when another employee pointed in the direction of the scissors we were seeking, Sam tagged along, pointing out the type we'd wanted, which were not immediately obvious. He then unlocked the scissors from the shelf so we didn't have to go in search of someone to help us. Sam was a TREASURE.
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September 2023 by Mondo Madness
Good to know this place is still in the heart of Midtown! It's been there for so many years, I'm definitely thankful we still have our Ace! It's a small store but perfect for the Midtown folks! So far this store has always had what I needed! Thanks you! Perfect place to come and grab supplies if you're on a DIY project in Downtown/Midtown
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September 2023 by Jennifer Allen
Very friendly, helpful staff! Also a huge plus that they have their own (small, but still cool) parking lot in Midtown.
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August 2023 by immo B
They are always very open to assist with a helpful demeanor...
