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November 2023 by Cody Scantlen
I was told by a friend of mine that I would be able to get a $200 giftcard for a referral. This friend that works for ADT was told by his manager that I specifically didn't have to be an ADT member to receive the giftcard. I referred a friend. He called and had a system worth over 7k installed with a monthly bill of over $100 per month. They say that it takes 3-5 business days to receive. It's been over a month and a half!!! WHERE'S MY $200 GIFTCARD!
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June 2023 by Tula Morris
Their customer service has not improved one inch. My latest complaint is that ADT charges me late fees and I have signed up for automatic withdrawal from the start. How does ADT run their accounting department? It's only $1.00, but it's the principle. I don't understand this. Does ADT think customers are so stupid that we are not going to notice? I have called several times with no satisfaction. I will be calling them every day until I see the $1 refunded back to my account. I would like to know how many customers have been charged late fees when they have set up automatic withdrawal. That's a good way for ADT to make some extra money!!!!!!I have to ask myself why I have stayed with ADT so long. With the way they handle their accounting department, I don't feel confident that if my alarm goes off I will get help.
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November 2022 by Chris Chu
I would give ZERO or minus stars if possible! They are the WORST service people ever. We just purchased a home security service, and they even coudln't get it installed right from the beginning! But the worst part of this horrible guys is their "customer survice" if you can even call them as that. They literally hung up on our phone call, blaming us not calling right person, never made any note from what we said, and just HORRIBLE ATTITUDE! If we ever gonna do any home security again, we NEVER gonna use them.The system worked only for A Day. Really...?Then we've been dealing with their super rude people to repeat the system issue they literally couldn't fix. Thier technician was the only one who's nice (but couldn't fix).They don't even record the issues so yes, you will need to talk your problem again and again and AGAIN while they will for sure ignore that.On top of that, they even couldn't fix their own system nor install it.I would never recommend these guys. Just turn and look somebody else NOT ADT.
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November 2022 by Gabe Nacht
I would give zero stars if I could. I recently purchased a home with ADT system installed. Called this office and was transferred to a central sales line. They quoted my a $40/month special for monitoring or $50/month with a camera and said they would send a technician to check the system and reactivate. Instead they sent a sales person who tried to upsell me a new system and said they could not honor the price quoted on the phone. I have been trying for over a week to get to someone who can reactivate the system and give me what was quoted. I would recommend going with anyone other than ADT.
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November 2022 by David Krueger
Hmm, so I have to give at least 1-star, so be it. We signed up with Protection One over 12 years ago, and Protection One was the best, but at some point ADT became involved through a purchase, and service has done nothing but decline. Every technical issue goes through 8 iterations to resolve, every phone call is like pulling teeth dealing with people that sound like they are working from home, and every call to my original sales rep is like, man I'm so sorry and I understand, I hear it from everyone.So, today we decided to downsize a bit and relinquish one of our systems, and was met with the worst service and attempted extortion ever, AND, I was not even cancelling the whole account, just one suite. Really, a customer for 12+ years that you inherited from Protection One, and you want to try to charge me for my monthly payments for the remainder of the "auto renewal" term (11 months), then for the remained of the leased equipment, (11 months) or the labor for ADT to unscrew it from the wall, minimum $280+, but they won't allow me to unscrew it and return it to their offices, and I probably paid for the 12+ year old equipment after the first 5-yr agreement. I'm already preparing for small claims here now, let's get it on! It'll cost you more for the company to fight it than just saying, Hey, thanks for the years of profit you already gave us, and thanks for still remaining a customer, we value you! Nope, they are not trained in how to handle customers of value. So be it.
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November 2021 by Al Soto
Three years ago due to break-ins we needed a Security System. Our Church had been robbed three times and I just purchased a new home right by downtown Placerville and needed a home system. A friend of mine helped me get into a system with a company he was working at and it turned out to be a nightmare. Met with Sean Woods who was our ADT consultant and he has served us incredibly well and just today I got my home system installed and the technician was fabulous. He was clean and thoughtful and helped me with all the apps set ups which was so different from the technician that was contracted with the other company. I am really grateful to be with ADT.
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November 2021 by diane clark
Hello.....We were lucky to have had Ted Richard, a Master Service Technician, at our home on August 27. He was extremely patient with us .Although he was here for a different need, Ted was kind enough to help get us through the process of setting up the App on my phone. There was a problem (for us) with the password....and hevery calmly worked it out. We are most grateful.
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August 2021 by Q A.
I own multiple businesses, all of which are with ATD. Now opening a new business in Sacramento I met with MR. Dante Martinez. (Business Sales Representative)Easily the rudest ATD employee I've ever encountered. Do yourself a favor and don't waste your time. Not only is he rude, he's also inconsiderate and not professional. None of my businesses have ever cost the price Mr. Martinez was giving me. I will now gladly canceling my other businesses with ATD, and going else where.
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November 2020 by Gabriel Fuoco
I would just like to say that Ryan did an excellent job on the installation of my ADT system. As someone who works in the trades I truly appreciate the time and effort he put into making everything look clean and organized. Very good communication and really helped me choose the best placement for all my cameras. You can tell that he truly cares about what he does, people like that are hard to find. He is definitely an asset to your company. Thank you Ryan I appreciate what you have done for me and my family!
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November 2020 by Mic Meeks
Had ADT service technician “Jim” come to the house to instal upgrade equipment and repair two non-functioning cameras. He was fantastic! Very competent and made sure I knew what he was doing and why. I am extremely satisfied with his work. Thanks Jim !!!
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November 2019 by Mike H.
I had my old ADT system upgraded today and it was a great experience. Ronil the installer was very knowledgeable and friendly. He was very focused on his install but took the time to answer my questions. It was a good experience from the phone call to keep me a customer, to the great experience and ease of the upgrade.
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November 2019 by Dennis Joe
This is our third ADT alarm setup from our different homes and just want to say that the service provided by Ryan F. and his teammate Rowman Z. was absolutely tremendous. They were prompt, courteous, informative and professional. They took pride in the work and it shows. I absolutely recommend ADT and if you can, ask for Ryan to service your call. You will not be disappointed!
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November 2019 by Lucy Bottallo
Eric did a great job. He was very knowledgeable and answered all my questions. He was also very nice and personable. He also fixed a problem that I had been having on my smoke alarm before I even had a chance to to mention it to him. He was awesome.
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November 2019 by Jacqueline Antolin
Billy Lee is the best installation tech i’ve ever had, he installed my additional camera and fixed my existing security camera and monitor system problem. Billy is very thorough and do quality service. I admire his patience and dedication to his work. Kudos for an outstanding job Billy Lee!
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November 2019 by Mike Wallace
ADT as a large company has become too large and focused on money and not consumer. However, I must say the individuals that I have worked with (especially the last few days) have been outstanding people!! They seemed truly concerned about the issues I was experiencing and truly took the time to help me try and resolve them without sounding like I messed up their day. I had a technician come out on Christmas Eve and he was awesome and worked through everything in my system until everything worked. Thank you Ying Yang!!
