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December 2023 by Joseph Fagbamigbe
Sales lady was on her phone throughout, not answering questions. Made it feel like we were bothering her. Not coming back
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October 2023 by Rene Sgheiza
Fantastic customer service from the young man at the register. We didnt catch his name but he is a fellow Disney fan.
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October 2023 by Brittney Smith
Horrible. The girl at the counter was rude. She seemed annoyed that she actually had to do some work. Can't fathom spending 150$ on heels when I can barely even get help. It was my first time ever going into Aldo. Bad first experience
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April 2023 by Mr. HELPFUL !
Fast and easy to get what you're looking for.
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February 2023 by Boguslav Mandzyuk
Poor customer service. The girl at the counter seemed annoyed any time I asked her to help me. She didn’t greet me when I came in. I made a return and they didn’t give me a full refund. I showed the original receipt and somehow the refund fee was less. When I pointed this out she asked “does it really make a difference? I can redo everything if you really want.” I looked at other shoes and every shoe I asked to look at, they didn’t have in my size. Any time I asked a question it seemed like she wanted to the bare minimum to answer my question with the least words possible. Almost like she was doing me a favor talking to me, and not as if they should be happy to interact with a customer. After not having 4 different shoes available in my size, I chose to keep browsing for shoes and the employee disappeared in the back somewhere. I waited another couple minutes but she didn’t reappear, so I ended up just leaving. I’m sure that’s exactly what she wanted. Next time I’m going to Aldo will be when the Roseville location reopens.
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November 2022 by Alyssa Sibley
Awful service. Walked into the store that had absolutely no other customers with my boyfriend, and I was not acknowledged at all. My boyfriend sat down while I browsed, and they asked HIM if he needed any help, to which he replied that no, he did not, and that we were shopping for me. Still no one asked if I needed any help, what I was looking for, etc. I decided to leave and will be purchasing the boots I need elsewhere. You cannot have a business model that requires you to retrieve shoes for a customer, as only samples are on the floor, and not assist people who are shopping.
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September 2022 by Cissccoo Estrella
Great customer service! Gal who helped me today was wonderful great attitude and really helpful choosing out my Chelsea style boots!
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July 2022 by Nishati Toora
Always love Aldo. Great comfy stylish shoes. My fav show brand.
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July 2022 by Alice W.
Very bad service. We bought the luggage here. The lady service us gave us bad attitude
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February 2022 by Ana Dimas
Nice store
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January 2022 by Tonya G.
My daughter bought some adorable shoes online with the intention of wearing them in her upcoming wedding. She immediately tried them on, and they didn't fit (not sure these would have fit anyone unless you cut off a couple of toes...). So we took them back (the very next day) to the store in the mall. The sales guy takes the shoes and starts inspecting them (they're perfect - worn for maybe 10 seconds), and exclaims "well, I hope you got some nice pictures!". The clear implication was that she bought them for pictures and then to return. Which okay, I imagine some have done. But the insinuation/accusation was really irritating. And as these were potential WEDDING shoes - she'd have much preferred they fit and was already disappointed at having to return them. Not cool Aldo, not cool at all. I think we'll take our business to Nordstroms next time.
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January 2022 by Luanna Cannon
Great Sales
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December 2021 by Pheng Vang
Comfort/Style/Good Price shoes for office work.
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December 2021 by johanna perez (joji)
Good, Service and Very Friendly Associate,Clean,and Nice Clothes and Bags??
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September 2021 by Lisa Adolph
They have a great selection of purses that nicely pair with their shoe styles. Really good customer service.
