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February 2024 by T A
Just found this store and it is great! Expensive clothes but well made. The customer service needs a little work as the sales girl asked my name three times?? Otherwise nice place yo shop for quality clothes.
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December 2023 by Kathryn Graham
This is a beautiful store and the clothes are great, the sales lady was very good. I will shop there again.
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December 2023 by Jasmine Yang
The only time I visit this store is when my mother is in search for nice petite clothing & knowing Ann Taylor has great quality. These few trips made me enjoy browsing the clothes & when you enter, the color coordination is off the charts. I felt enchanted by the colors. It was eye popping. I really love the way they present every clothing. As the store is sectioned into petite/regular fitting, i hope they have clothings from the petite side to be fitted for regulars. My mother has a difficult time with petite clothes & hopes to find one in the regular fitting section, but the product doesn’t appear twice. The service is outgoing & very nice. They make me feel comfortable as if I belong to shop freely. The woman who helped us is named Patricia, I believe. She’s super nice & helpful. I feel like this store needs more recognition especially when it’s placed in a corner of the Arden mall which gets unnoticed as they have amazing clothing.
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December 2023 by Ellie Brady
This is my go to store for special occasions. They always have a variety of sizes and great choices. Maria has helped me on multiple occasions pick out the best option for the event. Thank you, Maria!
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July 2023 by Salvador R.
I came in with my grandmother on the 4th of July so she could grab an outfit for the barbecue later on. We were welcomed and service by your wonderful manager Jose. He helped my grandmother find an outfit and was extremely helpful. He made her feel comfortable in what she picked out. Unfortunately, when checking out he was yelled at and mistreated by a horrible girl and her bf, but from what I saw he was very positive and very professional. After they left he apologized for the scene that occurred and continued on with a smile. I will definitely be coming back with my grandmother for other occasions. Thank you Jose!
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July 2023 by Valerie L.
Terrible customer service by Jose. I came in for a price adjustment/reduction he stated I had to have the items present. I came back the next day and he declined my request because the tags were not attached. I do not understand why he was so rude, passive aggressive, and unkind. Another sales associate overhead the interaction and told him it was okay to proceed. He claimed he was one of the managers but he did not know the correct store policy. He was so happy to decline my request he smiled and said it so happily that he could not help me. I see the reviews on this store and understand that this is not just a one time thing with horrible customer service. Ann Taylor associates please do better if you don't like your job then get a new one. If you don't want to work on 4th of July maybe you should change careers and get out of retail.
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June 2023 by Sandra B.
Rosa G was incredibly helpful today. Great sale today too Wish I didn't have to travel so far to shop at Ann Taylor.
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May 2023 by Abbee N.
I will never shop at Ann Taylor again due to their poor customer service.I purchase a pair of jeans online (it never said final sale when I purchased them nor did it say final sale on my emailed receipt). I tried returning them to the Ann Taylor store in Arden Fair Mall in Sacramento, CA, and the rude sales associate said it was past the 30 day return limit. (I was 6 days over the date). No where on my receipt did it say I only had 30 days to return. She refused to give me store credit and refused to take back the jeans or exchange them. They had the exact same jeans for $10 more on their sale rack! She was extremely rude, told me to call the online number and that they would charge me $10 to ship the item back. I've never come across such a rude sales associate before. Will not be shopping at Ann Taylor again, not any of its affiliates such as the Loft or their outlet stores.
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February 2023 by Arsh K.
I had a great experience buying some clothes for work. They had a good range of sizes, and the staff was very helpful in helping me pick things out to assisting in the fitting room to grab other sizes. They took the time to explain different styles. I wish they had a location in Roseville. We made the trip to Arden just to go to Ann Taylor.
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August 2022 by Madison T
I needed some professional fits for medical school interviews and Ann Taylor employees pulled through. I had no idea what size I was much less what to pick. The employees at Ann Taylor helped me find my size and even styled 3 perfect professional choices for my interviews. For a few items, they did not have my size in stock so they had them shipped directly to my home (arrived within 2 weeks). A huge thank you to the employees at Ann Taylor for helping me! Whatever they pay you guys, it isn't enough.
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August 2022 by Ramona F.
As others have noted: the worst customer service ever. They turned an online purchase to pick up in store into an exercise in abuse. This was an impulse buy for fun after I was notified of a sale. It is almost as if my purchase wasn't worth their time and attention as it was just a 50% off scarf and matching socks. Yes, matching socks. I was buying it for the fun of showing people my matched set (and because the scarf was beautiful). They turned my purchase into an ordeal. An Ann Taylor suit, vest and matching shirt/s hangs in my closet as a treasured possession. They may have ruined my pleasure in this outfit forever. This is a higher end clothing store. They can't provide customer service? And this is the only store in the entire Sacramento area. Shame on corporate for allowing this dysfunction to go on for years as demonstrated by the reviews here. I will never visit here again.
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July 2022 by Nina
I love how organized, clean and professional this store always is. The clothes are pricey, but the quality is great. The assortment is amazing. They always have so many beautiful dresses and business style clothing, even for me, a xs petite. Very upscale style. Elegant clothes. Easy to browse. Recommend very much.
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June 2022 by M K.
Shout out to Ashley and Rosa! I had an interview and needed some extra help/suggestions. Both of them were so amazing, patient, and kind. I HATE the Loft by Galleria--they fat shamed me and are a bunch of snobs! Ann Taylor at Arden was such a breath of fresh air--everyone that works there makes you feel welcome. And help boost your confidence :) Needless to say--I got the job! Ashley and Rosa were fantastic!
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April 2021 by Oksana Bugriyev-Gorodetskaya
Love this store. I can always find good deals here ❤
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January 2021 by Klaus Zutsy
The clothes are nice. Like conservative fashion, and nice. The sales person was extremely condescending to me. I was shopping for my wife and she kept trying to decide what would be the best.But the clothes are nice.
