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March 2024 by Bill
We purchased our new spa directly from corporate without understanding it is a totally different experience than going directly through Allana at the Sacramento store. Our spa was delivered to the Sacramento store for pickup and Alanna and Vinnie were fantastic. Alanna jumped in and helped us load up and secure our spa in our trailer for a long drive home. Everything went perfectly, she was amazing and helped make everything smooth. Next time we will go directly to the store to make any new purchase.
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February 2024 by Robert Lang
I would highly recommend , Elena with start to finish number one they told me I would get my hot tub in 6 to 8 weeks I got my hot tub on the 7th week in great condition then when the hot tub pulled up who gets out of the truck it was Elena again I got to meet her she's a very nice person to work with then had a gentleman with her that was very nice as well they were great together I got the atomizer with mine they got the one in the backyard out for me put in the new one and off we're going I'm in the hot tub it's working great everything's wonderful if you want to recommendation just because the price is low it doesn't mean they're cheap it just means they're giving you a really good price also I am a veterans they give veterans veterans discount so keep that in mind brothers and sisters we have somebody that cares about it given the support God bless you and America Robert Lang
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February 2024 by Margaret Burke
Got a great price on a spa, wonderful, easy experience purchasing. Came on time but my patio wasn’t ready for delivery. They kindly stored my spa for a month before delivering and set up pool cover. Great experience and can’t recommend enough. Got the best price and best service.
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February 2024 by Aran Winn
Friendly and knowledgeable. Great service.
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January 2024 by Ellen Robinson
This is the place to get a great!!! hot tub. I shopped at 6 stores in the Sacramento area and theirs was the BEST Price. The customer service was amazing! I ordered the tub 8 months before I needed it and they delivered when I wanted it and didn't change the price. The tubs are also made in USA. They answer the phone (no stupid voice mail) and are happy to answer all questions and requests. And Alanna is wonderful to work with.
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January 2024 by Dov Kadin
Alanna was fantastic and really responsive to all my questions. She went above and beyond to help install and teach me the basics. Thanks!
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December 2023 by Alex Campbell
Alana and her husband are absolutely amazing. Definitely take great care of everything from purchase to delivery overall highly satisfied. I love my hot tub. My family enjoys it at least once a week ? so relaxing in the winter or summer as well. I got their top of the line spa. Catalina Berkshire and could not be happier. I love all the LED lights. Built-in everywhere helps with ambiance ?
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December 2023 by Peg Dohlen
Great experience from the first time I walked into the showroom. Everyone I dealt with were so nice and helpful and help me pick out the perfect spa for me. The delivery was great also, I would like to say the communication was great throughout the whole process. Thank you Aqua living factory outlet for giving me the perfect experience!
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December 2023 by Savo 310
Alana was very responsive and professional. Walked us through the process of purchasing our very first spa.. very transparent and sold us the exact spa we needed considering our budget..
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December 2023 by K Beedon
Alanna is super helpful and very knowledgeable! I would recommend reaching out to her!
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December 2023 by J M
I've just received my custom built spa and I have to say "WOW"! From the customer service to the delivery I was impressed. The Manager, Alanna, answered all my questions and was very friendly and helpful throughout the process. Highly recommend.
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December 2023 by Jorge Monterrubio
Amazing and knowledgeable sales staff. I've been to other spa shops but for the pricing and the customer service - this place is great!
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December 2023 by wayne berry
Great customer service
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December 2023 by Ken Sokol
Great communication and service. Highly recommend!
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November 2023 by Loretta Ellis
Alainna is very personable and does her best to provide excellent customer service. There does seem to be some issues with product… received wrong spa cover initially and Alainna personally delivered and installed correct one on 11/08/2033. I am still waiting on service to fix my drain plug which apparently is defective upon delivery of spa. I’m hoping they remedy this soon, rather than later. I do love the spa nonetheless.
