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January 2024 by Jeralynn Strong
When seniors donate and shop at an establishment, it’s incredibly uncomfortable when they do not offer a restroom for customer use.
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December 2023 by Gisele X.
Finally visited this thrift shop. Bought great wooden pant/jacket hangers at nice price ($4 for 5 and there was more) and three puzzles ($3 ea and there were many more). Generally quality items, mostly very good condition and the shoes were quality brands. Lots of stuff from the 80s (especially clothing) gave me flashbacks. Overeager workers/volunteers. I really like to be left alone when I shop. When I decided I'd hand them my items while I checked out the shoes (good condition, many like new, though spendy $35+), they wanted my name - no thanks. Place isn't large nor are the racks or shelves crowded. Parking along the side (coming from I-80, enter parking lot just before the store) and in back. Exit is on the other side of the store. Donations - go around back. Limited hours it seems. The Yelp page says the proceeds all go to help the local community. I'm always skeptical of claims but I'll choose to believe it and I'm glad this clean, tidy thrift shop with a clean parking lot has a generous positive mission (unlike the unscrupulous "GW"). I might swing by again in the future, if it's convenient. Definitely would prefer to be coming from I-80 instead of making another awkward u-turn coming from El Camino Avenue.
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December 2023 by Renee S.
Today's shopping was met by multiple customer service issues. While some of the volunteers are warm and cordial, others are dismissive and abrupt. For example, I overheard a supervisor chastising a volunteer to pay attention... we should never hear that.. humiliating and awkward. i asked for help to find clothing and was told to go to another thrift store down the road, they are cheaper. I was giving a quick hug to a friend while in line and told move up - not in a polite way. Finally, i had spent a significant amount of money- had two bags and my receipt and card were just laid on the counter- with the cashier calling 'next!' - not giving me an opportunity to put my card away so i quickly grabbed my things and set them down elsewhere so I could gather myself. i felt rushed and pushed and left with the upset of being diminished. I am in stroke recovery from September but don't have outward signs- maybe I moved slower or just need time -- still everyone, no matter, deserves a little kindness. i remember this happening last year, which was the last time i went, and now know why I won't go again. Thank goodness the rest of my shopping elsewhere was met with kindness plus. i hope the manager helps the staff/volunteers to care about making the people they serve respected.
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September 2023 by Marjanai Givens
I love the items that are in the store but hate the racial profiling. I observed every one be greeted and even associates held conversation with everyone in the store but ME! One associates walked passed me several times then watched me from a far shop then asked if I wanted a basket or for my things brought to the front. I felt uncomfortable in the store being the only woman of color. So I left. I really wanted to purchase all of my items I picked up but I couldn't with being uncomfortable. You have to do better ladies! Not everyone with a darker complexion wants to steal.
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September 2023 by L C.
This is a cute little place, emphasis on *LITTLE*. It is clean and everyone is friendly. It's full of pretty upscale stuff, which is nice.
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July 2023 by Carmen Brown
What are the hours of this place? Evey time I drive by it’s closed.
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July 2023 by Frances “Fran” Shelley
Assistance League resale shop is a favorite resale shop in the Arden Arcade area. The shop is clean, the clothing is clean, and the shop's overall appearance is cheerful and has a professional appeal. Prices are reasonable and they offer some very nice clothing, as well as art supplies and books. While the staff is friendly, they can be a bit lofty at times. However, I go there for the merchandise and that is all that really matters.
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July 2023 by Marie Hanson
A capable and friendly staff of volunteers. Merchandise is typically first rate. Easy parking A pleasant, satisfied experience awaits!
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April 2023 by Cathy S.
Beautiful selection of clothing, shoes, purses, vintage, jewelry and so much more!! The prices are reasonable for a thrift store and the quality of the merchandise is outstanding. Thank you to all the volunteers and wonderful donations!
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February 2023 by Francine Painter
Excellent merchandise and excellent service. The women that volunteer there are amazing! This place is the best!!
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February 2023 by Kimberly C.
Very clean, has a boutique feel. Lots of clothing, including a nice selection of vintage, and a small assortment of household goods along one wall. The staff is all volunteer and they are extremely helpful and friendly.
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January 2023 by Kim Whatley
I love the store. I cannot say enough kind things about it. Prices are unbelievably low.
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January 2023 by Cynthia E
Wonderful collection of clothing, coats, shoes, craft supplies, cards, books, jewelry and household goods. Plus some special items such as pictured here.Easy parking. Very warm, friendly staff.Enjoy yourself looking for treasures and knowing your purchases result in good things for local community!
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December 2022 by Elizabeth B.
This thrift store occasionally has some nice stuff however, they're pretty Over priced. They have a section called better Brands where they price stuff like it's retail, seriously. Talbots and Chicos! Blah. Recently, I was shopping and taking my phone in and out of my purse as I was having a conversation with a friend via text someone came up and accused me of shoplifting! Mind you I'm a 60+-year-old well dressed woman. I was really offended and upset as I had already put a whole bunch of stuff behind the counter that I was buying! just poor customer service in general such a contrast to the Auburn store that is amazing well priced and has lovely workers.
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December 2022 by Cynthia Eagleton
Wonderful collection of clothing, coats, shoes, craft supplies, cards, books, jewelry and household goods. Plus some special items such as pictured here.Easy parking. Very warm, friendly staff.Enjoy yourself looking for treasures and knowing your purchases result in good things for local community!
