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June 2025 by Joseph Bweupe
Natalia was very kind !!!
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June 2025 by Andrei Banari
THE WORST AND CARELESS MANAGER(the short tiny guy with circle beard) AND EMPLOEES!!! They’re so incompetent and lazy! I asked a few questions and they weren’t able to solve any of them. FIRE THEM ALL!!!
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June 2025 by Anna Kelly
Helped me out a lot
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June 2025 by Lori A. Angell
Arely is a valuable employee. She showed professional customer care and explained steps needed to take to get WiFi in my Rv!! I also got att new iPhone I'm very satisfied with Arely and recommend her for you customer service team.
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May 2025 by Eliego Lopez
From the begginig a lie after the next and now I’m in trouble
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May 2025 by Ranjit Singh
orville he is really nice person he was helping me perfect he treated nice
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May 2025 by Lilly V
The assistant mgr of this store assisted me with purchase of three new phones for my family members. Now I wished I never dealt with him as he was so misleading and I'm paying the price for it.
Guess that's what a sales person does is to make the sale regardless if he's truthful!
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April 2025 by Sunni Chacon
Worker said they don't work on androids cuz ATT SUCKED. OH REALLY? NOW YOU TELL ME
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April 2025 by Ric Prop
Automation between Carriers required 3 hours of human intervention, .... twice, 4 weeks apart, b4 transfer was souccssful. (Credit is not the problem.) Security and proof of Identity is cumbersome as there are names, addresses, phone numbers and other variables infrastructure do not automatically allow..... i.e. Robotic-control
Effificieny is Not Effectiveness, problems with AI. (Outsourcing to India is not cheaper.)
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April 2025 by Monalisa Igafo
She was really helpful and got my order in real quick.
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April 2024 by Cynthia Antar
The associate Arely was wonderful and tried everything she could to help me repair my phone issue and that’s the only reason for the two stars. We decided to go ahead and upgrade my phone because it wasn’t repairable, but I had to go to the Apple Store to have them wipe it since it wouldn’t connect to the Internet. I paid the upgrade fee before we knew it wouldn’t connect to the Internet for her to wipe it. When I got home, I called the Apple Store. They were able to fix my phone over the telephone. I then noticed I had been charged the upgrade fee on my bank account so I called the AT&T store to inquire about getting a refund of $122 back since I was not going to upgrade my phone. The first rep had zero customer service was rude obnoxious and acted like I was wasting her time. I explained the entire scenario twice and she still came back and said “so what’s your question then? “I then asked for a manager who came on with the same attitude and wasn’t really helpful. He wasn’t willing to tell me what I needed to do to get a refund but did say “I can’t guarantee you’re going to get a refund “which just frustrated me even more. He could’ve said “for security reasons I would need you to come intro the store so we can take a look at your account and figure out how we can make this right. “ I don’t know if these people blatantly don’t care about providing customer service or just have no common sense or respect for their customers! I definitely do not recommend shopping at this location, at least not until they properly train their team. I will call corporate tomorrow!
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April 2024 by Brian Freeny
Very fast service. The rep went out her way to make sure all our needs were met.
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April 2024 by Nikon Kraese
Natalia was very knowledgeable, professional, friendly, and helpful. Five stars!
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March 2024 by Katarina Rose
DO NOT SHOP AT THIS AT&T. Horrible service. Lady rolling her eyes, sighing, tapping her nails. We made it pretty easy and just had a few questions about transferring a line, already knew what phone we needed and everything.
Make it better? She added a bunch of services to the plan without communicating and they are extra money on my bill. Luckily I caught it and removed it from my bill. They make commission, so pay attention to EVERY thing they're doing here.
AT&T in Arden is much more friendly and actually wants to do their job to make money. I should've walked out the second she had an attitude.
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March 2024 by Tina Henning
My friend was turning her phone in
