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February 2024 by Alondra Salazar
VERY BAD MANAGER Benicia, and HORRIBLE WAY OF TREATING HER CLIENTSHORRIBLY RUDE & UNPROFESSIONAL MANAGER AND CUSTOMER SERVICEDiscounts are misleadingOffers and discounts are pure LIES. Last week I made a purchase of $16 and the MANAGER BENICIA (thin lady with glasses) signed my receipt and gave me the 75% discount. This week I went again to take advantage of that offer, I spent $18 and I didn't get any discount. According to manager Benicia, the policy to obtain the 75% discount is a $20 purchase and it has always been that way. I understand that policies change but when I told her what happened to me last week with herself she told me that I remember it wrong, I was lying and then that she was confused and that there is no way to verify what I was saying. To verify, I could easily have checked the cameras or see the receipt that she herself signed (and they took the receipt from me). He didn't want to do anything for me nor did he care and treated me without professionalism.Very rude and horrible customer service.
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February 2024 by Peggy Spears
Great place! Very helpful staff, good prices and lots of discounts
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February 2024 by Sue Min
First visit. Left the place UPSET X 100!!! Lady so called herself a manager was Incredibly rude towards me. "LEARN SPANISH!!!" She dictated to me when she spoke Spanish that I could not understand. Her communication with all else was Incredibly frustrating and left me dumfounded. How a person with such rude attitude/language be a manager? ?
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February 2024 by Bruce Balderson
Well organized and friendly staff
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February 2024 by allison
rlly good prices nice cashiers
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November 2023 by Katrina Mickelson
Love this place and they always have specials unlike some of the other places were their prices are so expensive this place has very cost-effective and the staff is amazing and friendly
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August 2023 by Rhonda Gage
Better then Goodwill... decent prices on used items... nice staffNo restrooms...
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August 2023 by Jessica Rose Akkari
Wayyyyyy good deals! I love everything I got! Def back again❤️??
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April 2023 by Resa Neufville
Five star for cleaners and well organized parking prices on special days like Monday and Thursday 50% off the whole entire store and Sundays 75% off on special tags and sometimes when you have bought over a certain amount of items during the week he also gets 75% off.
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March 2023 by Robin Thomas
We love this place. Super friendly gal with dimples is a love, and the gal who works over in the linens is always friendly and helpful. There are a few that can be unpleasant. Note to employees…if you don’t like working with the public you should refrain from working with the public. Maybe you should sort, price and stock. Major rule in retail. A smile and helpfulness goes a long way.
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March 2023 by Mattress Adam
Bait and switch told me on Monday if I spent $20 I could come back Sunday for 75% off of clothing . I am thinking this is great . As I am going threw clothing they start to announce what are the deals .Now they state only a few color tags are 75% off sadSo I go the front and ask them to separate the ones that will not be discounted all but 2 shirts .I don’t mind the changes but at least let us know . Can’t make up rules as you go for proportions . Wasted a lot of my time .Plus side some descent deals if you have time to sift threw
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March 2023 by Daniel Sol
Great customer service. Great deals. A little dusty.
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January 2023 by Melissa Jones
Prices are good but a girl that works there is so rude I didn't have enough money to get everything so she told me to add my total up before I get to check out then was so mad that she had to put the stuff back in the cart how does she even have a job working with people
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January 2023 by GerRae
Horrible experience. Basically don't shop here if you want good customer service & a valuable customer experience. Camilla was very unhelpful in finding a plug in store too see if a appliance worked before buying it. Don't know if she'd been having a bad or what but she said there was no where to plug anything in although there's multiple appliance through out the store that need to be plugged in so overall she was very unhelpful and definitely did not know how to de-escalate the situation in order to provide a good customer experience and definitely should not be working at the front she should be working in the back away from people if she doesn't know how to deal with the public. All we wanted was to plug in a appliance to see if it worked before buying it but I guess it was too much too ask of Camilla. Basic customer service experience skills is an essential need in order to connect with the customers and that definitely wasn't received with her.Update: Great news at Bargain World on Florin rd. Camilla is gone! Yay! Now we can return to good bargains and good service , see you there for the deals!
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December 2022 by Mikelle
Horrible experience. Basically don't shop here if you want good customer service & a valuable customer experience. Camilla was very unhelpful in finding a plug in store too see if a appliance worked before buying it. Don't know if she'd been having a bad or what but she said there was no where to plug anything in although there's multiple appliance through out the store that need to be plugged in so overall she was very unhelpful and definitely did not know how to de-escalate the situation in order to provide a good customer experience and definitely should not be working at the front she should be working in the back away from people if she doesn't know how to deal with the public. All we wanted was to plug in a appliance to see if it worked before buying it but I guess it was too much too ask of Camilla. Basic customer service experience skills is an essential need in order to connect with the customers and that definitely wasn't received with her.Update: Great news at Bargain World on Florin rd. Camilla is gone! Yay! Now we can return to good bargains and good service , see you there for the deals!
