Bath Fitter

Most Recent Comments

• April 2024 by John Scoble
  Very professional installer Tim Klein good insulation good communication good at troubleshooting issues that arose in my bathroom. He did a great job shower looks fantastic
• April 2024 by Carol L
  Bath Fiitter installed a tub and enclosure in my home over 10 years ago. It has been wonderful and so easy to clean. Two years ago Tim Klein installed an additional grab bar. The bar came out of the package with a scratch. It could have been hidden, but Tim (knowing my OCD) ordered a new one and installed it. The customer service from this company has been phenomenal. I recently discovered that the caulking was loose on part of my tub. I called to make an appointment and was delighted to see Tim show up at my door to do the work. I only wish it was easier to make an appointment. The company is willing to make repairs, but it takes a few calls to obtain an appointment. Everyone I have spoken to is friendly and willing to help.
• March 2024 by Glenn Taijeron
  We had a new tub liner installed with the walls and new fixtures for the shower and everything looked great. Fast forward 48 hours and the first time we attempt to use the new setup and give our son a bath when my wife tells me she hears water leaking downstairs directly below where the shower is located. Sure enough, we have water coming out the walls onto the floor and leaking into our kitchen. They pulled the drain out resealed it and thought they had fixed it. We waited another 24 hours to try again as requested and sure enough, same problem. Ends up taking a week to get them back out to decide that they need to cut into our ceiling to see where the water is coming from. They attempted to have me sign a very generic waiver that appeared to be typed by their office team waiving them of responsibility for the leak. The term “consulting their legal department” was thrown around before this on phone calls with the PM Tabias which immediately made me concerned. After going back and forth we agreed to let them cut into the downstairs ceiling to find out where the water is coming from but I absolutely was not absolving them of responsibility. They did fix the leak which is honestly the least I expected them to do since we had no leaks prior to this install.We were assured by Tabias that they were going to “make it right.” It has now been over a month, we still have a hole in our ceiling and now I feel like the games of trying to skirt responsibility for the damage caused to our property are in full effect. We were asked to get them quotes for the work to be repaired. I was told by multiple reputable contractors that in order for that to happen we need to have testing performed to determine if there is lead or asbestos present in the downstairs bathroom due to the age of our property. We got two quotes, as requested, to Tabais for that test to be performed and the costs so that we could get this process started. Full transparency, we had a family emergency which delayed the time between the leak being fixed to attempting to get the quotes by about a week to a week and half tops. However, we were told this past Monday afternoon (03/25) that these quotes were being sent to their back office and that we could expect a check to cover the costs of the test. By Wednesday I had not heard anything so I reached out. Tabias said he’s still working on the request and will have an answer on Thursday. No response on Thursday. Friday comes and I am now being told that they want to send their own contractors that they approve of out to look at the damage, completely bypassing the test for lead and asbestos. This seems incredibly wrong for two reasons. First, I was asked to provide quotes and find my own approved contractors only for BathFitter to then change their mind and say they want to send their own people. Second, they want to bypass a step that requires testing because it could be deemed unsafe to complete the work without knowing what they are getting into. It seems like they are trying to cut corners to save themselves money. I asked Tabais who his boss is because I wanted to escalate this situation. I was told Aaron O’Keefe was his boss and was also told by Tabais that he “wasn’t at work today so he needs 45 minutes to look up his bosses phone number for me.” Complete B.S. everyone has their bosses number either in their phone or somewhere close in case they need to talk to them. The contact information never made it to me. That conversation happened at 10:17am local time on Friday morning (03/29). Apparently his computer is really slow because he still was not able to get his number to me by the end of the business day some 7 hours later.Meanwhile, we still have a bathroom with a hole in the ceiling of our unusable downstairs bathroom. This experience has been completely awful from the first time we noticed we had a leak until now. All this talk of “making it right” appears to be just smoke and mirrors to buy themselves time and figure out how to delay this process as long as possible and cut corners along the way.
• December 2023 by john steiner
  Great service fast install
• December 2023 by JAYSON KRACK
  Steven did an AMAZING job! He was very nice and Very clean with his work and professionalism. We will definitely be back for our master bathroom.
• November 2023 by Matt Polapink
  I was skeptical of Bath Fitter as I could not envision putting a shell over an existing tub. I did not realize they are much more than this and can actually install brand new tubs and/or showers without destroying everything around the old ones. This is what we needed. The process was clean, painless and done within 2 days as promised! We did need to have custom glass measured and installed by their partner which took about another week. All in all very happy with the finished product. They did not damage the tile floor and extended their surround, which they shape on site, beyond anything they touched (including window sills) so we did not even need to touch up any paint. Everyone who came into our home was friendly and professional. They care about what they do and do it very well. It is expensive (more than you might suspect) but it was worth the investment and not being without a bathroom for weeks was huge. I would highly recommend.Service: Bathtub replacement
• March 2023 by Betty N.
  I cannot rave enough about this company. For starters, their sales rep, customer service, installers, workmanship and product selection get a five star plus in my book. And I'm very meticulous. Sales: Dan was my rep. No pressure or no hype. He was respectful, knowledgeable, and took his time. All his i's were dotted and t's crossed. The product selection gave me many options that fit my needs, budget and style. Dan supported me for the length of the project. Customer service: I started this project March 2022. Because I live in a condo complex and our heating units are heat pumps that use a hydronic system, shutting off the water can have an impact on residents. Throw in an HOA (grrrr), was the reason this project took a year and cancelled after the contract was signed last year. The office staff Danielle, Victoria and Claudia worked with me through the anxt, even though all the products were ordered and the permit paid for, they kindly refunded my deposit minus the permit fee because that had been paid. Fast forward to March 2023, I decided to resurrect the project. Same great customer service and staff. My permit application was still valid, so no out of pocket expense there, as was my architectural approval from my HOA. However, we were up against the clock to get everything ordered again and installed before the valid dates expired. BathFitter came through with flying colors. Got everything reordered, scheduled installation and the city inspector. Installers and workmanship: Brandon and his crew (Frank and Stephen) showed up on time, told me what to expect, confirmed my order matched what I signed. Because I was having this project permitted, it took four days vs. one. Day 1 demolition. Day 2 city inspection. Day 3 final installation, day 4 final city inspection. My install did not qualify for a fit over due to the original tub. The first day was a bit gnarly. There's no getting around demolition. It's messy and noisy. But the guys got it done and ready for the inspector the next day. Final installation went off without a hitch. I kept peaking in during the process. Upon completion, I walked in and I was so excited I grabbed the guys and said OMG! it's exactly what I envisioned. What was once an ugly outdated, cracked and pealing tub and shower surround was gone and a brand new bright white tub and shower surround living in its place. What gave me trepidation from the onset, ended on a beautiful high-note with no gotchas. See for yourself from the photos. BTW - I'm writing this review from tub. If you're looking for a reputable company, excellent customer sales and service, quality products and workmanship, consider BathFitter. It made me more than just smile. Thank you BathFitter!
• February 2023 by Margaret R.
  I just got my new shower and love it. it looks great! Michael did such a good job. he was so professional and gave me good ideas for adding grab bars. He got here at around 8:15 and was gone by 2pm! He went over all the do's and don'ts of cleaning and how faucet works. He also gave me ideas for the future for adding handheld shower head. Couldn't ask for a better installer.
• January 2023 by Kaci C.
  We purchased our home 5 years ago. Builder installed shower over bath-tub & surround was plastic. Called Bathfitters for free estimate...our consultant was honest and transparent about the cost, tear out and replacement of removing tub and adding walk-in shower. We love the transition and the team did a great job!!
• December 2022 by Denise Howder
  We had 2 bathrooms done. The price was reasonable and Brandon, the installer, was excellent ... his attention to detail and clean up was awesome !
• September 2022 by Laura Ghiron
  A pleasure to review Bath Fitter’s mini-bathroom renovation!I am SOOOOOO Happy with our new BathFitter bathroom renovation. In one week, our horrible old tub and mildewy tile has been completely replaced with a stunningly beautiful, forever clean and practical new walk-in shower, exactly to our specifications. Naturally there were some limits on the selection because they can’t offer every possibility, but the tradeoff in speed, practicality and longevity are all worth it. And honestly, the whole customer experience, from day one to completion has been a pleasure. Our sales person, Dan, was a gem, making sure we were happy during all steps in the process, including throughout installation. Dan thoroughly explained what was possible and what he would recommend given his breadth of knowledge and experience with the company and the field. No hard sells here!As for our installer, Brendan T, I am not even sure how to sing Brendan’s praises loud enough. He involved me in every step along the install, ensuring that I understood what he was doing, what the plans and next steps were, what to expect from the inspectors, and how to care for our new shower. Brendan’s extensive general contractor background was carefully translated to give me descriptions in very clear language and he made sure at every step of the way that I had all the information and decision-making power to determine the things that I could. Such a truly lovely person, who has the client’s best interest at heart. I wish everyone could have such a good experience. HIGHLY RECOMMENDED, ALL AROUND, FROM SOUP TO NUTS!!!!Services: Bathtub reglazing
• September 2022 by Laura G.
  A pleasure to review Bath Fitter's mini-bathroom renovation! I am SOOOOOO Happy with our new BathFitter bathroom renovation. In one week, our horrible old tub and mildewy tile has been completely replaced with a stunningly beautiful, forever clean and practical new walk-in shower, exactly to our specifications. Naturally there were some limits on the selection because they can't offer every possibility, but the tradeoff in speed, practicality and longevity are all worth it. And honestly, the whole customer experience, from day one to completion has been a pleasure. Our sales person, Dan C, was a gem from the getgo, making sure we were happy during all steps in the process, including throughout installation. Dan thoroughly explained what was possible and what he would recommend given his breadth of knowledge and experience with the company and the field. No hard sells here! As for our installer, Brendan T, I am not even sure how to sing Brendan's praises loud enough. He involved me in every step along the install, ensuring that I understood what he was doing, what the plans and next steps were, what to expect from the inspectors, and how to care for our new shower. Brendan's extensive general contractor background was carefully translated to give me descriptions in very clear language and he made sure at every step of the way that I had all the information and decision-making power to determine the things that I could. Such a truly lovely person, who has the client's best interest at heart. I wish everyone could have such a good experience. HIGHLY RECOMMENDED, ALL AROUND, FROM SOUP TO NUTS!!!!
• August 2022 by Priv Slavsa
  Not worth it, it’s not lifetime quality product , I say so because I have one installed but not happy about it. Don’t waste your money for it. It’s too over price but product is not sturdy.Services: Repair water fixtures
• June 2022 by Robert
  We hired BF to remove an existing bathtub/shower setup and replace it with just a shower. From the time we called and set up the initial estimate appointment and install day our experience was top-notch. I can't express how happy we are with the completed project. We were told it would take 2 days and it did. But what I want to write about is the best workmanship, attention to absolutely every detail from start to finish I've ever experienced. Our installer's name was Erin O'Toole. I'm here to brag and give thanks to Mr. O'Toole. I've had many of contractors over the years doing various projects but Erin is absolutely the BEST I've had in my house. Across the board, from start to finish his organizational skills, cleanliness, precision, craftsmanship, communication on timelines, everything, just unbelievable. The bathroom looks fantastic. I'm retired Army, and I have a habit of going behind people and checking their work/progress and to learn new things (LOL). I have zero, 0, things bad to say about Erin's work. I can write more but you get the point. Thank you Erin for being our installer, you get 5 Stars. Your a Good man!Now, on a different note. I would like to say that I waited a week and a half to write this review because I was hoping BF was going to do a followup call and basically inquire about our experience but we haven't heard back from them or the sales rep (Robert). Maybe it's not the companies policy to do followups on completed projects. In my opinion it should be. Again, I'm very grateful to Mr. O'Toole for making us very happy.
• May 2022 by Property Management
  Not worth it, it’s not lifetime quality product , I say so because I have one installed but not happy about it. Don’t waste your money for it. It’s too over price but product is not sturdy.Services: Repair water fixtures