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March 2024 by Natali G.
I popped in to get my son some stuff for his upcoming tball season and they had exactly what I needed at half the price of what I would have paid elsewhere . Can't speak for the rest of the store but it seemed nice and organized and the employees were all friendly and offered help right away .
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February 2024 by Khiry M.
I'm writing this review because uive been to this store location several times in the past and i have had similar experiences. I'll say that not ALL of my experiences have been bad, but when it has been bad, the sole problem has been the customer service. i shop at Big 5 on a regular basis, in elk grove, in sacramento, in antioch (pittsburg), in brentwood, and lots of other locations also. i appreciate their selections of merchandise, and alot of times their pricing also. Most of the stores I patronize, you can tell there is an emphasis on customer service. Thats not the case at the Mack road location. It's almost like they are insulted that you are shopping there. Today I took part in their 1 day deal for ammo. They had a really good deal for defense ammo, so I initially went to the elk grove location. At elk grove, they had the 9mm ammo but they were out of the 45. ****as i am writing this, California is under a court order to NOT conduct any background checks for ammo purchases. The previous law, which was found to violate the constitution, has been struck down. I travel from elk grove to the mack road store, which is about 4 miles away. I walk in, no one greets me. I walk over to the ammo counter, there's no one there. My friend asks the cashier in the front if they didn't mind retrieving ammo for me. The clerk, named Ashanti, says no. Ashanti proceeds to say that the person authorized to sell ammo isnt working today. So I walked over, and mentioned to Ashanti that the CA ammo background check law has been struck down, and ammo can be purchased without a background check. Ashanti then states 'our store policy is that we have to have a background check for ammo." So I then reiterate, and I offer to show her the law on my phone. I said "as of this past wednesday, the law has been struck down." Ashanti then raises her voice and says, with attitude "AS OF FRIDAY WE DONT DO THAT". This situation is ouzzling to me because I JUST bought ammo at the elk grove store. Another employee named faith walks over, and she reiterates to me that EVEN THOUGH it's currently against the law (and second amendment) to deny an ammo sale, they are refusing to sell me ammo. Keep in mind that I have all my credentials and I am not a prohibted person. I was simply trying to take part in the one day sale in their ad. As I am getting ready to leave, a young man who works there (i didnt catch his name but hes african american, dark skin with nice wavy hair) asks me whats going on. I tell him. He offers to call the greenhaven store to see if they have the same ammo. On the call, the greenhaven store verifies that they aren't doing background checks at that location. I thank the gentleman for his service, and i exit the store. I was embarassed that Ashanti took that tone with me, especially while other customers were watching, and I was RIGHT. even if i was wrong, why would you advertise a product, have the product in stock, on a ONE DAY sale, and then have nobody on the premises who can sell the product??
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February 2024 by Dale Callen
Best place to buy shoes at good prices
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February 2024 by James Welch
Friendly clerks and ready to help you find what you are looking for.
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January 2024 by Tresla G.
Great Service. Mack road location had more inventory than the previous Big 5 in Elk Grove. Needed to take advantage of the multiple slipper purchases for half the original price. $24 was the original price item was on sale for $12. Great buy Muk Luks Women's Leanna Cozy Slippers. Great customer service Mack road!
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September 2023 by Parveen Bedi
Gr8 place, been shopping Big5, over 30yrs. Helpful,friendly n courteous csr's, specially Ms. Angela @ Mack Rd store. Thnx
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August 2023 by Carlos jr Reynoso
I've been a customer for 30plus years. I love shopping here.
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July 2023 by Jaclyn A.
They have a good selection of work boots here that are reasonably priced and good quality.
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July 2023 by Edwin Johnson
Found some hiking shoes that didn't cost an arm and a leg, plus they gave me a military discount using my veteran's card...yippee! The two women workers that helped me were courteous and friendly. Store was really quiet.
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July 2023 by Carrie Davis
Tried to purchase some Ammo and there was no one that could work that counter. Waited 15 min and the lady said she didn't know how much longer it was going to be so we left.
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May 2023 by Jonah H.
This location is super disorganized and so many things shoved into it that they couldn't organize it if they tried!! I came in for shoes but they didn't have any in my color (even though the one I was holding was the color/size I wanted).
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April 2023 by Jr Cossey
I was looking for some walking shoes and Thomas brought me two pairs of shoes after he told me all about the two, I was looking at. Exceptional customer service, refreshing after being in customer service for many years. Also great prices.
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April 2023 by Nancy Boutilier Delgado
They need more help in the shoe area. Slow getting service
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April 2023 by Nick Bhan
Very bad customer service even complaint to the shift manager he has attitude
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March 2023 by Daaangdasia
My son is starting tball. I called first and they were so helpful and checked if what I needed was in stock. I headed there and was helped in person. The gentleman helped me grab everything I needed as well as recommended certain things. Spend almost $100 there. That’s how you make a sale!
