-
September 2023 by Jamie Kirchner
The service person who helped me mocked me and told me I wasted my money because I purchased a type of warranty from my dealership. This did not make me feel valued or respected.
-
September 2023 by Jojo C.
I had a very disappointing experience with Honda Collision on Fulton Ave in Sacramento, California. If I could gove them negative stars I would! They did not meet my expectations and failed to properly address the issues with my car following the accident.Firstly, the fact that they did not align my doors correctly is concerning. This lack of attention to detail is unacceptable, as it indicates a lack of professionalism and competence on their part.Additionally, it is disappointing that they refused to replace both of my slashed tires. My safety should always be a priority, and it is alarming that they only replaced one tire when both were unsafe to drive with. This negligence shows a lack of concern for my well-being and the proper functioning of my vehicle.Furthermore, the broken window panel and the subsequent loud air noise inside my car were clear signs of shoddy workmanship. It is disheartening that despite bringing my car back to them multiple times, they were unable or unwilling to rectify this issue by telling me straight up that my car would not be fixed 100%.The fact that they informed me that they could not promise to fix my car completely/correctly is simply unacceptable. As a customer, I have the right to expect my vehicle to be fully restored to its pre-accident condition. The inability to fulfill this basic expectation reflects a lack of commitment to customer satisfaction.It is unfortunate that I had to take my car to another repair shop, such as Kniesel's, in order to get the necessary repairs done correctly. This inconvenience and frustration are directly attributable to Honda Collision's failure to meet their responsibilities.Given the subpar service and lack of professionalism I experienced, it is understandable that I have lost confidence in Honda Collision on Fulton Ave and do not wish to return to them for any future problems. It is essential for businesses to prioritize customer satisfaction and provide reliable, quality service, qualities that seem to be lacking in this case.I hope that my future experiences with other service providers will be more positive than what I experienced with your company!
-
August 2023 by Kevin Franks
We took are sons car to get it back bumper replaced and painted..they did a perfect job and the girl at the front desk was very personal and pleasant to work with..all10's when it comes to thisShop....
-
July 2023 by Sharon H.
I wanted to acknowledge the entire team at Capitol City Honda Collision Center. The team was very professional and went over and beyond my expectations. My car was fixed in a timely manner. They handled all of the paperwork with the insurance. The rental was on site when I dropped the car off to start the repairs and they even returned it for me. When my car was finished i was so happy with the result.I highly recommend Capitol City Honda Collision Center for all your repair needs.
-
June 2023 by Christina Huynh
I had dents and scratches on my Honda. Alpha was very helpful in communicating with not only my insurance but with the rental company and keeping me updated on my repair via voicemail and text. My car looks great so far, I’m pleased with their service. My repair took about two weeks. They’re easy to reach if you have questions on the status of your repair.
-
June 2023 by Pamela F.
I brought my vehicle here to get looked at. And all the staff was great. Kara was very informative and helpful on explaining the repair process to me. After I got my vehicle back it looked like nothing ever happened. Kara made sure it wS clean as well. Thank you for making this a great experience.
-
March 2023 by Lorie W.
Capital City always takes care of me. I've had a few things fixed there and never had any problems. They even fixed my cover under the car after my husband ran over a curb and dented it, causing this obnoxious knocking sound every time I started my vehicle. The noise is gone. Amber is the manager, and she is always very friendly and helpful. The staff is great too. I'd highly recommend them if you need any repairs or body work.
-
January 2023 by Manjit Singh
Wrost repair shop ever. Last year this place had my van for 5 months in their shop they kept saying we can't get the parts. I finally got my van back. They said once the last part comes they would put it in. They finally got the part and i dropped it off Tuesday 1/3/23 9am I was told they would need 3 to 4 days. It's Wednesday 1/11/23. Am still getting the run around on an update. If you vaule your time and peace of mind stay away from this shop. The wrost repair shop!!!!!!!It's taken this shop nearly a year to repair to my car.Update picked the van up today and it's still not fixed properly
-
October 2022 by William Phillips
Very prompt on my service needs and always able to answer all of my concerns with my vehicle ,also they go out there way to help with my rental needs.
-
June 2022 by Chloey G.
Had a an appointment today I showed up a little earlier for. Nick helped me and had all my questions and concerns taken care of before the time of my appointment! Highly recommend!
-
April 2022 by Nellie T.
Since March 21, AAA and I contacted Capital City 5 -FIVE - times! After AAA sent them paperwork, I called and showed up last Tuesday, March 29, for the scheduled appointment with their Amber, and then called, again, along with AAA's representative, again - FIVE times. Amber never responded in any shape or form. If it could get any worse, I don't know, how.
-
January 2022 by Luke P.
If you have GEICO and your car is Honda bring it to this place for restoration. They did a fantastic job. My whole driver's side doors and panel were badly damaged by car accident. This place Mel Rapton Collision Center can turn back in time to its original condition. It does takes longer time, but it is worth the waiting.
-
December 2021 by Melissa G.
When car window got smashed, GEICO referred me to Capital City Collisions, formerly Mel Rapton Collision Center. I worked closely with Kevin, and he went above and beyond with the initial consultation, inspection, and follow up. My car parts arrived ahead of schedule, and I was very pleased with the service I received.