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October 2023 by Dan
Terrible bank. I've had perfect payments history for over 15 years and they can't offer me any type of reduced INT rate. Not even a courtesy call offering something like a new card. Work with other banks. Save yourself from being squeezed by their rates.
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May 2023 by Sue Woodard
This location has outstanding customer service.
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March 2023 by Andrea C.
Been with them for years and recently they stopped depositing my direct deposit on time and even late. In the process now of switching but still payday is today and still no direct deposit.
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December 2022 by Richard Valentine
Matthew was helpful, familiar with Conservatorship and promised I could contact him personally if I ran into problems.
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October 2022 by Rebekah Tamayo
Hours posted on their front door say they close Saturdays at 4pm but they were closed 15 minutes early. It was a waste of time rushing over here.
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August 2022 by Dolores Collins
I just want to say that every time I go to this location everyone is super kind, acknowledging, customer service is amazing and I am just impressed. I came in today because I was being charged for a subscription at Lash Studio, which I canceled a month ago with documentation provided and they were still taking my money, basically stealing it and none of their managers would talk to me even when I came in person, anyways, the tellers were very kind and had me talk with a gentleman there, I forgot his name, but he helped me right away even though their systems JUST had crashed, he was still able to help me through the chase app and resolve my problems. My stolen money is now back in my account, I really appreciate all of you at this location!
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March 2022 by Darina H.
Two ATMs available, lots of parking. Make sure you come during the day time, not sure how it is in the evening! Also - this review reflects my experience outside and not about the experience inside. Convenient location and close to other businesses. Busy street but overall a good experience.
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January 2022 by Muhammed Loweymi
Worst bank ever in this area! Very unprofessional! Twice sent me back home to bring additional documents just for a business account and finally did not open a business account. They need to put my name instead of my business name even though I provided the business license. Go any other bank. This area where I live has many professional banks with great customer service!
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January 2022 by Ginger Hodge
I bank with Chase and glad i do.
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July 2021 by Khanh V.
By far the best Chase Bank branch I've been to in terms of customer service. After running two small businesses for over a decade, I've been to many branches. Ryan Carbahal is fantastic! He has been incredibly helpful in several personal and business matters. Knowledgeable,thorough, and a major asset to the Chase Bank team at Fair Oaks. Also, kudos to the tellers! They've been very efficient and on top of their game, helpful with wire transfers and other time-sensitive matters. This is the kind of service all banks should strive to offer!
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June 2021 by Patrick W.
Cassandra is an excellent representative of Chase Bank. She assisted me with a difficult/ complicated situation with top-notch customer service and was extremely patient with me. I absolutely appreciate her going above and beyond for me. This woman absolutely deserves a raise. Thank you again!
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April 2021 by S S
Jerry was very informative and helpful in the beginning.. BUT he made falsified information that ultimately closed my account.
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January 2021 by Valentino Savea
I love this branch because it have a drive thru. Sometimes I just dont want to get out, so just use the ATM drivethru and I'm done.
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January 2021 by Jane Holmquist
They’ve been very helpful and professional. Go see Ryan Carbahal. Best bank for business.
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November 2019 by Abby M.
I was adding this bank to my contacts when I saw the reviews and was compelled to share my experience. I LOVE THIS BANK! Ryan and Anthony have always been super efficient, kind, and friendly. They have free coffee, the lobby is spacious with comfortable seating, and they've let me use their wifi more than once. I've used their notary service several times. Whenever I go in, it's not crowded. It seems the bad reviews were either years ago, or written by someone having a bad day.
