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November 2023 by Bobbie Clemens Rush
A Very Nice Police, No. 10 In Service, NO. 10!
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September 2023 by Russell Wilson
Opened an account with Dinh Vo, he was super helpful, very patient, and an overall great guy. Highly recommend him!
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July 2023 by Dorian Eldridge
I worked with Sean Hajrah today on opening up an account and he was beyond amazing. He made the process totally easy and is by far one of the best bankers I have ever worked with. If you are looking to opening an account or becoming a Private Client at Chase, I 110% recommend Sean!
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December 2022 by Aaron Panizo
Holds funds that are in your accountNo help on phoneOr onlineChase has continued problems with customer service and leaves customers unable to access there own money and with no help.
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June 2022 by David de la Peña
I’ve been to this locations on two occasions and both times was surprised by the lack of professionalism or willingness to deal with urgent business in a timely fashion. The manager may want to reconsider calling his customers “bro” as a starter.
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February 2022 by Tyler B.
I would not open an account with Chase. The worst customer service and they can care less about there clients. I had my wallet stolen and $800 charged on my card. Chase would not refund, and denied my case and never notified me. I found out looking at my account one day. It took Chase over a month to respond to any of my calls or emails. It pretty bad when their own banker is telling me how to sue the the company and who to call to report them and said that this is crazy for them to deny the claim for this amount. Closed my savings and going to close my checking once this is all figured out. Save your time and hassle, there are a lot of other banks that cares more about you and not the self's.
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February 2022 by Mary Nickel-Nguy
Lunar New Year is tomorrow and I called to see if this branch had any $2 bills. The lady on the phone said yes and didn’t need to put any on hold because they had enough for today. I went in and told the female teller I had just called in about the $2 bills. I asked for $200 worth. A male came to the window and was like “next time call and we can order them for you.” I kept telling him I called, but he still wanted to mansplain the need to call. I asked the teller, why did he feel the need to mansplain and she kept saying sorry. Totally inappropriate behavior and that is why chase has a reputation for their isms.
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January 2022 by Smith Family
Very unorganizedAnd very rude people hereNot coming here again!
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November 2021 by kenny lydy
Terrible! Horrible customer service and a very underqualified staff. Managment has very little knowledge of company guidelines and services making it difficult to have a talk about my money I can't have. 6 years with chase and since this branch opened there's been nothing but problems. I think the picture says it all!
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September 2021 by Stephen Burke
Always closed when business hours show open. 9/18/21 was the last time.
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August 2021 by Shujuan Liu
The ATM deposit is missing three $20. It should be a machine error. Have you encountered such a situation?
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April 2021 by Keiko M.
I went in the other day with an issue and I received great customer service from Rosario Sanchez. She made sure my issue was resolved and I left satisfied. Thank you, Rosario and Chase bank on Freeport Blvd. -Nancy K. Mochizuki
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December 2020 by john rubalcada
Chase is the best honest bankCustomers Service is the bestAt this location off Freeport in SacramentoAnd the parking is safe and convenientThanks Chase
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November 2020 by w0858402 work email
Chase decided not to payout $750 credit card bonus offer. Wasted $95 annual fee, and 3 months time on the offer. What a waste of time!
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October 2020 by Lisa Rodriguez
Great ExperienceEmployees very Polite and very Knowledgeable.Answered all my questions.Great parking and I also felt safeat this location, in the Raleys parking lotwhere there's an officer that sits in the front of Raleys.Thank you ChaseFor your wonderful "Employees'
