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January 2024 by Annie Y.
I like this Citibank branch in the Greenhaven-Pocket area. There is plenty of parking nearby. It has a drive-thru ATM. It's a smaller and older branch but nicely kept. Also, in a safe neighborhood. They had two tellers when I visited on Saturday morning. One financial adviser or manager in the customer service area. It's not too busy, and everyone that I have encountered is very friendly and professional.
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February 2023 by Matthew Lopez
The outdoor money machine was not working this place is trash ?
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January 2023 by Alycia Ogata
Indian teller talks back she was incredibly rude and her manager never corrected her. Closed my account after coming here
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August 2022 by D Sayer
This branch is unreliable. Closes at random several times a month. Just a note taped on the door. Frustrating.
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December 2021 by Jimmy T.
Only one gentleman, his name is Andrew, worked busily and nicely with customers while 4 other female staff were chatting each other. I had to wait for Andrew about 45 minutes before he finished with his customer. I'm wondering what kind of services at this branch location have. Andrew is a hard working and polite gentleman. Those woman are so rude and careless to customers. if Citibank don't fix their staff' behaviors and attitudes, can Citibank survive strongly in future?
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October 2021 by Ginger
On Fri, 1.8.21, Greenhaven Branch employees were inside but the doors were locked. They didn’t answer the phone and there were 15 different signs taped to the front door that had an assortment of info including redirecting customers to other locations (e.g., Citibank on Alhambra Blvd). Please update your business hours on your website and clean up the messaging on your front door. Because the doors were locked, one couple tried the outdoor teller machine and the machine wasn’t working. I’m seriously considering closing my accounts and signing up with another bank.
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August 2021 by HK Shin
Online hours says open 10a.m. Went to the bank only to find a sign 'temporarily close' with no explanation how long it will be close and when it will reopen and the reason for the closure. I am switching banks!!!
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March 2021 by Christian Live Road
ATM Not accepting cash.
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February 2021 by Beanie
On Fri, 1.8.21, Greenhaven Branch employees were inside but the doors were locked. They didn’t answer the phone and there were 15 different signs taped to the front door that had an assortment of info including redirecting customers to other locations (e.g., Citibank on Alhambra Blvd). Please update your business hours on your website and clean up the messaging on your front door. Because the doors were locked, one couple tried the outdoor teller machine and the machine wasn’t working. I’m seriously considering closing my accounts and signing up with another bank.
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November 2020 by Rohullah Mayar
You have to update the customers when you are closed.
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November 2020 by Dennis Perez
Look for a bank very small not busy at all just not to many around kinda far for me when in see what it was like not busy I like that
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September 2020 by Mark Howell
I have had exceptional service banking at this branch over ten years. Tellers are courteous, friendly, and professional, and work diligently to resolve issues when they arise.Senior staff are helpful, and Rick has been exceptional. Access is easy, knowledge of Citi policy and procedure strong, communication is excellent, and he goes way beyond normal expectations should any problems arise.
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July 2020 by Matthew Allen
Horrible service from the manager. Don’t ever go here or any Citibank’s
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June 2020 by Alex Smith
Update your status on google if you’re going to randomly close.
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May 2020 by R L.
This branch doesn't allow asian people in because they think they carry the coronavirus.
