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December 2023 by Charles T
I've done business with Colonial Van & Storage for over 10 years and they are a great company. Moving is a tough business and the team at Colonial is top notch. I would not hesitate to recommend them to anyone looking for moving services in **********.
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November 2023 by Mark Brant
Handling a move out of storage unit for friends. Colonial was ontime, professional, thorough and focused on taking care of the items handled. They took their time and wrapped each and every item needing care for the long travel these items will need. Two thumbs up!
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September 2023 by Roy I.
DO NOT do business with this company. Their business practices range from "bait and switch" to incompetence. First, we received an estimate of $11,000. When the movers showed up 36 hours before we needed to leave the property, the new estimate became $19,000. The movers were in our house for 20 hours. Because we had 5 strangers in our house we didn't sleep and were even unable to take our evening medicines (my wife and I are both 70 years old and I'm disabled). They told us they would be there on a Tuesday to deliver our furniture, but no one showed, and no one answered the numerous phone calls or emails we sent. We were then told the movers would be there on Thursday. Again, no one showed up until nearly 6 pm and the only contact we had with the company was to tell us they didn't know what happened. The only contact we had with them was when they wanted to get paid. Despicable company, poor customer service. Be warned.
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September 2023 by jill greenman
The Team at Colonial Van & Storage (Nathan, Matt, Johnny, Adam, Josh, Justin, Joe, and Tyler) did a top-quality packing and loading our household goods for storage and shipment to Australia. The whole team was very organized, efficient, thoughtful and quick! I was very impressed and would highly recommend them!
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August 2023 by Jeevan P.
Horrible experience. Classic example of a company that wants to play in the big boys club with structured process in client onboarding ( Excellent sales pitch of quality service , Account mgr assigned on signing, quality assurance mgr etc ) and constant auto generated mailers at every phase BUT ZERO CUSTOMER CONNECT or ENGAGEMENT. Had to chase at every step of the process but its a one sided communication most of the times. Final on the date of pickup, I realise the work is outsourced to a small time contractor who neither is equipped with right packing material nor the tools. I had to provide tools/Packing blankets hoping to safe guard some of the furniture. They load in two trucks instead of One and to my surprise, On the date of delivery its a completely different truck ( No wonder the amount of damages with no of transfers done between trucks ). Added to the misery they refuse to fix the unpacked furniture leaving me stranded with items all over the house. Only when I refused to sign the closing contract did they reluctantly fixed the beds/dining table and few items. Yet to unpack the boxes but dread the condition given the amount of damages to the furniture. I sincerely home someone from COLONIAL leadership takes control before they go out of business given the quality of service being delivered.
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July 2023 by Catherine Rainford
Truly the worst moving experience I've ever had. STAY AWAY AT ALL COSTS!!! Completely unresponsive once you sign a contract, broke things, lost a $400 shelf, left my stuff in storage for 3+ weeks but swore it was in transit. The list goes on. Reached out to several people at least 10-15 times throughout the process and never received a response. Truly thought I was getting scammed and they act like a scam of a company. Baited and switched the price and increased it over a grand once my stuff was loaded in. Completely inflexible and will deliver your stuff the absolute latest day they're legally allowed to. DO NOT BOOK WITH THEM. Worst experience ever!
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May 2023 by Ajay M.
Wouldn't recommend these movers to my worst enemy. Price estimate doubled, never mentioned size of boxes needed for cross country move, charge you for storage $700 while your stuff sits around waiting for other people's stuff to fill a truck. Spoke to about 12 different people, starting with slick sales guy. You are turned over to local movers who have little to no communication with Colonial. Local movers threatened to only take cash for balance due, and after 30 minutes without payment, would charge $150/hour until paid. When making additional payment before final balance due, local movers added 3% credit card fee with no notice. When pressed, removed it. When you call to ask questions or track down a delivery date, you get voicemail with absolutely no call backs. There was only 1 kind person, Brandon, who tried to help.Moved 8 times in 12 years and Colonial are the absolute worst movers EVER! If you like double talk, abominable customer service and being threatened to make payment "or else", book Colonial for your next cross country move.
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February 2023 by Sara Kostka
Ronni was thorough and informative. She followed up with us throughout the entire process and answered all of our questions. Our driver Edgar was AMAZING and his crews at both locations were polite and respectful.
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February 2023 by Derek Garvin
Much faster than I could have ever expected. Great to work with. Good communication. Gained insightful information about my new neighborhood from the crew.
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January 2023 by Bert Hurst
Moved from Calif to Oklahoma, Great rate, only adjustment was in our favor. Workers are very courteous and professional. All items packed carefully. Highly recommend them.
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December 2022 by Gail Feinberg
Group packed my things better and safer than any company I’ve ever used. Driver complaints about weight and underestimate I could have done without. Arrived on time and in great condition
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October 2022 by Steve Carter
The agent that visited the house and quoted the move was fantastic. The Sacramento packing crew was terrible. One crew member actually hid and was on his phone 2 hours and during that call packed 2 box. We also found empty food wrappers and empty soda cans inside several boxes as we unpacked The delivery driver and team, however, were AMAZING..
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September 2022 by Chris Hurst
Absolutely horrible service. Do not use them. First off, they were 6 days late delivering our stuff. We were told it could be anytime between 8/2 and 8/9 and they didn’t show up until 8/15. Once they arrived, we found multiple items scratched, or completely broken. Items left off the inventory list, missing items including a 3 foot tall wardrobe box with all of our family jackets. They ripped our king size sleep number bed so one entire side won’t hold air. Horrible customer service. If you value your stuff, find another company that actually cares about their service.
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September 2022 by Tim R.
I shopped around for a moving company and found most of them was super overpriced. I talked to Roni and she was fantastic. Upfront, honest and her weight/cost estimate was nearly exact to the dollar (and within my budget.) The moving crew lead by Douglas was on time, fast, respectful and followed directions. When I arrived at my destination, Douglas and his local crew immediately set up, unloaded and nothing was broken. I recommended Roni and her team all day. Great job.
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August 2022 by Greg Kilgore
Once an issue came up on the delivery date, they quit communicating. They didn't seem to know where our things were and Todd (our representative) refused to talk to us, ignoring messages and emails. Some of the people at the office number did try to help, but again were unable to tell us where our home furnishings were or a possible date of delivery. Everyone was completely clueless... Finally received a call 4 days after the contract agreed delivery date and it was delivered the next day (less than one day notice). Up until that call no one at Colonial or Allied could tell us where our furnishings were. Amazed with both companies at the simple task in someone knowing where the trailer was located...clueless.
