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January 2024 by Brian Cannon
Chase is Always helpful ... Polite and informative ... Always willing to answer a question or concern ...
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January 2024 by Kevin A.
A have been with xfinity for awhile now and ever since I switched my phone has been going into sos mode multiple times a day. I work from my phone and lose money every time it happens. The customer service people do not fix your problems I would never recommend Xfinity .. I went to the one in delta shores in Sacramento
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December 2023 by Bryan D.
1st review I leave on anything , but Terrible communication and customer service. I was on the waitlist and 4 customers that came after me got called before me, ( one was an appointment, cool is understandable ). I was told I was next, another customer walks in, gets on the wait list, they proceed to call them immediately. I had to get up, frustrated at this point but respectfully walked over to let bro know I've been skipped 4 times & that it was bad service, he apologized, then says low staff. It ain't low staff, is bad service and communication. Low staff means, 2 workers/ 2 customers, 1 customer leaves and the person that was "NEXT", gets called , another customer leaves and the person that was "NEXT" gets called, wait time would be understandable then, but to be skipped 4 times, come on now, that's horrible service ! Wasted 2 hours of my day off. I pray this gets fixed for future customers .
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November 2023 by Robert C.
Went into the store to get a phone for my daughter. It looked like they may have been short staffed, but the rep at the front desk advised there would be more staff in about an hour after 12p (no problem). When I came back around 11:40a I was assisted within 10 minutes (given I came back earlier than my appointment time, again no problem) by an associate named Jackie who had a f***ed up attitude right out the gate. The whole transaction she was short with me and very rude for what was supposed to be a very quick and easy sell. I wasn't too upset (even though I know I never gave her a reason to be a butthole to me the whole time) until I got home and noticed she charged the bank card that I had on file for my billing instead of the card that I left out on the kiosk that I use for my Xmas shopping. Xfinity can count their days of having my account with that trash service. No point in taking a customer service position if you can't just be kind to customers during your shift, I promise it ain't that difficult fam
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November 2023 by Google user
I just wanted to switch billing name ended up with non working equipment terrible service
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November 2023 by K Bro
I just wanted to switch billing name ended up with non working equipment terrible service
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November 2023 by selanii bledsaw
Not happy with service or prices
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October 2023 by Joshua N.
The Xfinity store is very hit or miss. Be sure to check in immediately after walking in as their wait times have been as long as an hour for me. Parking is easy to find in their large lot. Unfortunately, you're unable to make appointments, so it's advantageous if you arrive before they open as it'll help expedite getting you out of there quicker. If you arrive late in the morning or afternoon, be prepared to grab a seat. Some employees are much more helpful and knowledgeable than others, and as such, they'll be brutally honest with you if they're able to help cut you a better deal. They have payment kiosks for those who don't like paying online or over the phone. We were longtime subscribers to their cable, cell phone, internet, and security system. At one point, we also had their landline phone service. Now we just have their cell phone and internet service. We experienced a number of outages, some of which lasted for hours. Unfortunately, service outages render your home security service worthless. We ended up retaining them for our cell phone service as we've been happy with it as they operate utilizing the Verizon cell phone towers. Our internet service is typically reliable, given that we have a ton of items connected to our router. We occasionally experience slower speeds, and it's beneficial if you occasionally power cycle and restart your modem. The internet booster pods can be helpful depending on your service needs and the layout of your home. We've been happier utilizing our streaming services such as Disney+, Hulu, and Netflix rather than having a gazillion channels we never watch. We switched to Ring for our home security needs as their service and system is much cheaper monthly and doesn't go down in the event of a power outage. Their telephone service is typically atrocious, but once in a while, you'll be surprised with a customer service centric agent. Be sure to sign up for auto pay as it helps reduce your monthly bill. You can purchase cell phones and accessories, obtain cable, internet, or landline phone service, as well as schedule appointments for home security installation here. You can also swap out defective or faulty cable boxes and modems here. They also now offer a new "storm ready" wifi service that allows you to receive wifi service for up to four hours with battery backup in the event of an outage. It's $7 monthly for 36 months, or you can pay a one-time fee of $252.
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September 2023 by Sandra J.
The internet service In Sacramento 95829 zip code has been horrible for the last 2-4 months. They were even on the news for what are calling internet. For the month august. It was down 8-12 times is what I thought but the rep that I spoke with said it was too many to count and has been time 3 times already in September. My kids does college classes from home I work for home and I had to call to argue a credit and they offered me a 30$ credit. Absolutely ridiculous. My bill is 280$ per month for service that is unstable. I'm done with xfinity and would advise anyone new looking for cable don't do it. They call me weekly asking my if I want to bring my 6 cell phone line to xfinity cell phone. NEVER. Why do customer have to call to request a bill credit? It should be automatic and the credit is like $7.49 per day there is an outage. I going to post anywhere I can to get the word out to all potential customers. I had to give 1 star to post but there rating should be negative 100 at the best Mandale johnson
[email protected] 9165482373
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September 2023 by Michele B.
I have been without the internet since 7:30 pm yesterday. Always stops in the middle of whatever I was watching. Now I sit here unable to do anything, no checking on various accounts, reading, just nothing. The silliest thing I have ever witnessed for the last 15 years, but nothing has changed, still super high prices along with horrible service. You can't even talk to a live person, just that stupid automated crap. My modem has been flashing green for 10 hours & hot to the touch. Now, these dummies have me hooked up with two accounts just because I tried to be proactive with my moving date, but, as usual, ya got it all wrong. Why would I pay for two accounts when I can only use one? I can't be in two places at one time. It's just not making sense. Yes. I am pissed but it's obvious that xfinity/comcast does not care. I bet they don't have these problems. AT&T does not buffer & jack you up. I know this for a fact. If you can, go elsewhere because even if you're a good customer, it doesn't matter.
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September 2023 by OtherJesus ..
The wait time was about 45 minutes but once it was our turn Dee did a fantastic job and got us taken care of quickly. Part of this was because we knew what we wanted to get done. Comcast/Xfinity is basically a monopoly in most areas and they could definitely provide a better experience by having one or two more reps at those empty desks. And Comcast phone support sucks so it wasn't a surprise that one of the customers in there taking up the most time was a Karen who was pissed off about something that sounded to me like it was the Karen's fault and not Comcast. Bottom line is Dee was awesome, did a great job, was friendly and efficient but Comcast as a company could do way better. But I'm sure that's not a shock to anyone.
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August 2023 by Danil K.
It just isn't professional to close an hour early. I might understand if they're understaffed but can you please update your google page to say you close at 6? I even called because I was on my way from work and the gentleman I was transferred to said the branch was open until 7.
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August 2023 by Mary Williams
Poor customer service.
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June 2023 by R C.
The most absolutely horrible experience that I could never explain on this app... I was lied to told the phone was a promo sent the phone back and they're still trying to charge me for it every month and ruining my credit... do not trust these people because I was supposedly and still am a platinum member that this is how you treat your platinum people how do you treat those that are not platinum?
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May 2023 by Tran M.
Terrible service. Staff is very rude. They let me waiting about 30' even just me and another one.
