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March 2024 by Betty J.
I made my reservation a few days before I went to Sacramento. I called in the morning before I walked over from the hotel to confirm. Mohamed was very nice, checked me in quickly. I had less than a 10 minute wait for my car. The process was so easy. When I returned Ray checked me out. Again very easy and friendly. The entire check out took about 2 minutes. There is an after hours drop off but I made it back before they closed. The process was easy. The car was clean, although it did have a slight 420 scent but it could have been the air freshener? I would definitely use them again.
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January 2024 by Byron Brenes
I been dealing with Tesla Insurance ( the worst insurance provider 2024 award ) and after 3 months of waiting for parts for my model Y I needed a lucky brake. Ray and his Team are wonderful, they really have help take care of me. I am a long range commuter and hence the Tesla, and need a very fuel efficient car. I was provided a Hyundai Ion which is a plug in hybrid, and was happy with the 150 mpg range, unfortunately, the check engine light went on for the Hyundai and I had to take it back to Enterprise and swap cars, I called 5 different locations and finally found something that worked temporary, but to ad insult to injury, the Plug in Hybdrid mini van did not fit Comfortably in my garage so I could not charge it indoors. I would be okay with parking outside and charging it, but with the stormy winter weather, I was reluctant to do so. I called in and Ray assured me he would help find something that works. It’s really refreshing to have professional support in a time in need. Thanks again guys ??
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January 2024 by Sam P.
I made a reservation. The car was there on time. Service was fast. There was no delay. Vehicle was clean. Service was excellent. After hours returns was super easy.
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December 2023 by John Farrell
PERFECT SERVICE!They picked me up from the amtrak train stop and dropped me off. Car was upgraded at no charge and very professional and friendly service. Call out to Creonah and the rest of the staff wish I had wrote down the names of the service guy who checked me in he was super nice and professional.
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December 2023 by heidi williams
Julian and kree provided excellent service and made our trip much easier- would definitely recommend for your rental needs!
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December 2023 by Carlos P.
I made a reservation with these guys and when I got there they didn't have a car for me anymore. These guys will cancel your reservation if you don't show up exactly at the time you requested the vehicle. The employee that helped me appeared to be the manager and his response was "you didn't show up & we rented the car to another customer". I asked him why he never called me to let me know and he did not have an answer and simply walked away. I Uber to pick up the car only to Uber back to my house to Uber again to a National Rental location in Sacramento . It's the worst experience with enterprise and would never recommend anyone to this location.
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December 2023 by Alan Dantas
I’ve rented cars in many countries and that was one of the best experiences I’ve had so far. Great staff, good service and amazing cars. Highly recommend this branch!
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November 2023 by Jasmine Sabio
Had such a pleasant experience picking up & dropping off a rental car here. Rhaven assisted me as I picked up my car & was very patient with me to explain everything in detail & to make sure that I knew what to expect. She was also very cheerful & made all the logistics of renting a car super painless. Drop off was just as easy.
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November 2023 by Sarah Hockensmith
On our way to our honeymoon we ran into rental car madness with Hertz, until Ray from enterprise Sacramento intercepted our tough day and turned it into a ray of sunshine. Not only did he solve our conflict in less than 5 minutes, but he took the time to explain our amazing red convertible and its features. We are now off to honeymoon bliss thanks to Ray. He wouldn’t accept our cash tip, someone get this angel a raise!
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November 2023 by Jose Benavides
I don’t usually do Google Reviews but I had to this time. This specific location on 12th street has given me the best possible service ever, compared to any rental company. Super accommodating, very reasonable, and most of all very understanding. They make sure you’re satisfied and more than anything they make sure to get you right in the best way possible. This team here has given me the upmost customer service and I appreciate them for that! If I do come back to Sac in the future I will continue to do business with them!!!
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November 2023 by Garland Lew
Excellent service by staff. Prices are usually higher than other rental car companies, but the cars are generally in better shape.
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November 2023 by Brianne S.
Had an 11am reservation made on website and someone finally came in after waiting for almost 10 minutes, with no one in the lobby except waiting customers. Got checked in then told to wait. They don't offer local discounts even though the one around the corner on Franklin blvd does. They gave me a military discount though, I think that is less off, but I'll take it. Okay I see another staff member lots of customers in the lobby the phone has been ringing for over 20 min and no one has answered the phone. They either finally answered after 23 min or whoever was calling gave up. Oh, just kidding, I think they are calling back now, but still no one is answering. I'll update the review after I actually get my car. Update been waiting about 20 min since I've been checked in. Phone is still ringing... Been here over 36 min altogether and still no car. I think they are short staffed. Staff is friendly just only 2 of them. More and more customers are filing in. There were 16 people in here waiting including me two just left because they were waiting too long. Still haven't got my car I will update when I do. Okay, called for my car at 11:46 they gave me a sedan, but I asked for an economy, so they switched it to a Chevy spark. I really like it, it's cute!!! I know they were understaffed and they apologized. It was just a bit of an inconvenience. They definitely need more staff at this location. I love the Franklin location but they are closed on Sundays.
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October 2023 by Akasha D.
I can't say enough good things about this location. It started with the free pick up ride I got for a several mile distance. Then all staff members went out of their way to make sure I got a vehicle with which I was comfortable. This involved calling around their other locations to see if the desired car was available and ultimately giving me an appropriate one that had just arrived. A couple days later I needed to exchange vehicles due to headrest issues and a medical condition. They let me try a couple of vehicles until I found one that would work for my sensitive head. Their patience, compassion and customer service is exceptional. Highly recommend the 12th St downtown office.
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October 2023 by Ruby C.
Ray helped me today. I was really stressed over getting my car stolen and Ray was so kind and supportive. During difficult times it's important to have kind people around. Thank you Ray.
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October 2023 by Lydia S.
My car was in service and my insurance provided a rental from this Enterprise location. I walked In and It was a fast process. Raymond, the manager was very helpful and finalized everything for me. His assistant was very nice and did a walk through with the vehicle with me. My rental was a decent car, Jeep Compass, however the car did smell like smoke but they did mention if it bothered me they would get me a different rental. But I decided to just stick with it. Thank you for all your help.
