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January 2024 by Derek Fiedler
So I made a reservation on Monday for a Friday 730 pick up. They had no car available. I waited an hour and a half someone to go pick it up, and then it wasn’t cleaned… so I waited another hour. HORRIBLE service, but the people that worked there were nice. The only reason they didn’t get 1 star. If you can rent from a different location I’d do that.
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January 2024 by claire garcia
The staff here really went out of their way to help me have a good rental experience, which was especially nice considering the fact that I only needed a rental because my own car had been rear-ended and was being repaired. They helped me get a Tesla Model 3, which is the same model as my own car, and still the insurance was able to cover that. I was initially given a BMW to drive, which was fun, but really wanted Tesla to replace my own since I have a charger at home. I'm only removing one star because I had to call 8 different Enterprises in the Sacramento area to find a sedan to rent (instead of an SUV or minivan) and none had any! That's why I had the BMW initially since they only had a luxury sedan available. So all in all good experience but they are not the best option if you want a sedan.
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January 2024 by Nicole Brown
Fast and friendly service the location is kinda inconveniently placed. However the staff is excellent
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December 2023 by Leslie D.
Amazing service! Everyone was quick, but thorough. They answered all my questions, gave me options and a plan for exchanging cars. Everyone was efficient, even made sure I left the lot with gas in my car and a car that worked for my situation. Thank y'all for helping me and making my life easier during g a hectic time.
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November 2023 by Oscar Venegas
The staff is super friendly. No issues with the car or something else.
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September 2023 by Glenn L.
After my initial review a spokesman for the company messaged to send them an email with details. Yelp asked me To update my review today. Well no one has contacted me since I sent the Email as requested last week. So, one star it remains. And my advice gi to any enterprise except the one in Elvas Ave, worst service ever.
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September 2023 by Bahman Poormogaddam
I like them. Very helpful person behind a desk helped me to get my rental car very fast and all paperwork takes, maybe 5 minutes.
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July 2023 by Lexi Parmer
I made a reservation two weeks ago. This morning when I went to pick up the vehicle I was told there would be no vehicle available until after 3pm and that I could call other Enterprise locations to find an available vehicle. I asked why I couldn't get help calling and finding another vehicle. I was told it was the customers job not theirs, because they didn't have time to play phone tag calling me back. I called other locations and they told me they only had luxury vehicles available and I would have to upgrade. I called the original location back to see what they could do and still nothing. I requested to cancel my reservation so I wouldn't be charged and the employee on the phone laughed saying, "oh yeah well your reservation was already cancelled". I am very disappointed Enterprise is supposed to have good customer service. I am not sure what happened and what was the point of making a reservation if vehicles are not available. Never renting with this location or another enterprise in the future.
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July 2023 by Louis L.
Always have better service at this location. Got me upgraded to an Audi. Recommend this branch.
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July 2023 by Sebastien Laplante
I rented a pick up truck a week ago but late yesterday, I had to change the pick up time to an earlier time. Rigo (asst manager) was terrific: he took me to another location that had the size of truck I needed so I could get on my way. He was professional, courteous which is hard to find nowadays. Really pleased with every aspect of the serviced today.
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July 2023 by Matt Moore
This location offers next level customer service. I needed to be picked up and dropped off from my house and they were able to accommodate with no issues. Everybody I dealt with was friendly and good at what they did. The car I got was clean and in perfect condition. I will definitely be a return customer.
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June 2023 by Scott E Dogg
Very quick checkout and check-in! Courteous staff and brand new car made the entire experience exceptional
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June 2023 by Melissa Lau
Currently renting a car, first impression was amazing staff was very helpful , will definitely be renting again in the future
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May 2023 by Caylyn W.
I just want to thank Alisa for being helpful and sincere and being able to talk to me through the process. I appreciate the help and her patience
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May 2023 by Nicki O.
Went to this Enterprise after the Franklin location had some very odd customer service but I won't get into those details lol. Long story short, this location was great and helped to track down a vehicle my insurance covered while my car is in the shop. Had to wait a tiny bit while they went to retrieve it but wasn't bad at all.
