Family Practice in Sacramento, CA

“I normally can’t stand going to any Urgent Care but this place is amazing!!! They took me in right away. The staff were unbelievably friendly and helpful. And they took really great care of me! Love this place!!”

“Dr. Lau is 5 stars, office staff is 2-3 stars. I have called multiple times and encountered endless hold music, or "after hours" messages DURING business hours. In fact one time I had to email requesting an appt because of that. Not user-friendly nor customer-service oriented. You either have overworked staff, unhelpful staff, or not enough staff. Either way, that's your problem and shouldn't be mine. Then I got a "you didn't cancel" email when I tried to call during business hours & got the above and was forced to leave a voicemail. I also really dislike that they don't do any labs in-office and make you go to Quest independently. Because of the latter 2, I am going to find a new PCP. Dr. Lau was recommended by a family member and I do recommend him, however navigating the office staff ineptitude makes it not worth it and I'll be finding another PCP.

Update: they either have new staff, grow from feedback, or both! I've been impressed lately about the administrative side. I got too busy to research a new PCP, stuck with them as a result, and now pretty good! I've updated to higher rating as a result.”

“Sac City MD is a wonderful primary care office. After my PCP retired I was weary about the care I would receive & frankly I didn't think I would find another office comparable. BUT I DID!!!!
I found Sac City MD.
This office with Dr. S & her staff are incredible. You get thoughtful personalized care. Dr. S really listens & doesn't rush the visits. The care Dr. S provides is A+ and I highly recommend this office.”

“I am a patient of Cavan Quam PA as well as my husband. We have seen him on multiple occasions over the past 18 months. He is very caring, knowledgeable, and should be a doctor. He is also a very good listener. He makes you feel like a real person and valued. Considering what must be a demanding schedule, he still responds timely to all messages in MyHillChart. We have nothing but excellent things to say about the care we have received at AFP. In fact, we would give it 10 stars!
PA Cavan is a real asset to this medical office. Also, prior to establishing ourselves with Cavan, we were seen by other providers and have never had a negative experience. The office staff are always pleasant and helpful, too. Diana is a jewel.

The heart monitoring (UnitedCare) and nutritional services that are available through this medical office is also an A+. Staff are always responsive on a timely basis. AFP patients are fortunate to also receive specialized care in these areas.

I believe we, as patients, need to also be accomodating and realize that the medical industry is and has been undergoing significant changes/adjustments. We need to be more understanding while still having high expectations and be able to truly recognize the genuine care our medical providers give us.

We will end on one last note, which we hope will speak volumes about the high level of care we receive at AFP. We elect to drive almost 2 hours roundtrip to receive superior care at AFP despite the inconveniences that come with this kind of travel.”

“Although it was quite a bit of a wait for an appointment the staff was very friendly and it’s a fairly large place . Comforting areas for the kids glad to have been able to get in”