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March 2024 by Helen S.
Had appointment at 8am and still settling here at 11:14. Everytime I go out not one person is seen working on my vehicle. I needed a ABS Module and front brakes and rotors and some minor miscellaneous stuff done. They couldn't find the Module not ok but understandable because of the age of the vehicle. BUT what was really stupid he said that my vehicle definitely will not be able to past SMOG but I had it SMOGGED the week before and it PASSED WITH FLYING COLORS. What is the most irritating is other people who had NO appointment are getting finished first.
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March 2024 by Kayla B.
Do not go here.These people are rude and incompetent. I was given incorrect instructions on 2 separate occasions. I planned two Separate days and my children's school pick up and drop off schedule around these instructions. But on both occasions was dismissed and turned away Is stating I was given incorrect instructions. And when questioned about they told me.I should just go somewhere else if i'm unhappy. So They would rather us go somewhere else instead of Acknowledging and or fixing their customer service issues. I've gone out of my way for twenty five years to use firestone. But this was the last straw.
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February 2024 by Lauren Garcia
The whole crew here at this Firestone has always been so professional, friendly and accommodating. Yesterday I went in to the store in need of 4 new tires. Verna helped me find the best deal for the size tire I have, and shipped some in from a different location. The tires arrived by this morning at 10am and I was able to get my car in and out in a 2 hour time frame. I appreciate the quick turn around from the tech team and the customer service. These guys work hard and definitely don't get enough credit! Thank you.
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February 2024 by Zoltan Matica
Called to make an appointment to adjust my truck’s alignment and was told that if I bring it in now they can do it immediately. Jumped into the truck and drove the 3 mile/ 7 minutes. When I arrived they said people with appointments come first and I would have to wait 90 minutes. When I complained and repeated what I was told, the manager was flippant and said this is how it is and told me I should have made an appointment. This is the second time they showed no respect. The first time I came with an appointment and waited 90 minutes before they even looked at my car. Horrible service.
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February 2024 by Jenny Cuccinello
I went in for basic maintenance. They got me in and did a great job - as always.
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January 2024 by Kimlum Keith
Haven't been satisfied with service. Have requested on two separate visit for something and wasn't done either time.
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January 2024 by Lauren T.
The service was fast, faster than normal. I showed a coupon and was never told the original price. Honda oil change $104 seems very high! I was never given a break down of anything. It was just insert your card and he was walking around the store. Even when asking did prices go up it was dismissive "yep."
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January 2024 by Jeanna Gold
Nate is always so helpful when I come in. I love this location.
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January 2024 by Danielle Cantu
Great work on my car when it needed breaks. They also provided me a coupon. Verna was great!!
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January 2024 by Austin M
Excellent communication and customer service at this location. Nate is great to deal with.
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January 2024 by Julio Cisneros
Nate always takes care of me when I bring in my car. Nate has the best customer service that I’ve ever been around. Will continue to come in for years.
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December 2023 by Ken J W
The tire pressure warning light of my car was on, so I thought that it was time to refill my tires.The tire pressure was pretty low, like 22 or 23 (the recommended psi is 33). The technician did the work professionally and quickly, explained what he was doing, and told me that he inflated my tires to 35 because of cold weather.I visited Firestone Complete Auto Care several times, for tire replacement, oil change, battery replacement. All the staff are very polite and professional.
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December 2023 by Tia Goodin
Nate here is amazing! He has always been so nice and never tries to rip you off. I went to this one after going to the one on Greenback where they had told me I needed $5000 worth of repairs. Came here and it wasn’t even half that. He treats you well, has great customer service, and gets you taken care of. He always applies any deals they have that he can. Overall I have never had a bad experience with him or this location since coming here.
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November 2023 by Tami C.
I am very happy and pleased with everyone especially a man named Robert. It's a very good company to take your vehicle to be serviced because they treat you very well caring and devoted to their work to fix your vehicle and get it back on the road as soon as possible. I've been there a couple times and this last time they helped me by telling me what was wrong with my vehicle after my accident. I have a report diaphragm that they gave me to give to my attorney. No matter what I need if it is to air up my tires or check my windshield wipers or even call them for advice they have always been there for me. You can count on these people they will take extreme care for you no matter what it takes. God bless them and the owners and Families. P.S. Thank you Robert for talking to me and breaking it down so I understood everything. Great man!!! Sincerely, Tami Collins Hackett
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November 2023 by Soany Medina-Muela
My mom took her car for tire rotation twice because this came included when she purchased her tires here. Once in September and she was told it wasn't necessary. Second time about 2 weeks ago, she was told that one of her front tires had a nail in a spot that it couldn't be patched and that she had to purchase a new tire for $199 and they didn't do her tire rotation. She took her car to another tire repair place and they were able to take out the nail and they even told her that she was lucky the nail was in a spot that it didn't cause any damage to the tire. Firestone you are THIEVES!!! Saw an order woman alone and wanted to take advantage of her. SHAMEFUL!!
