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March 2024 by Chris K.
I walked in looking for a new pair of running shoes and was helped by a very knowledgeable associate named Lorelai. She was able to show me some great selections and educate me on what may be best for my foot and my style of running. She was professional and courteous and did not pressure me to buy which I appreciated. This was a great experience and I will be back.
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March 2024 by Fer B.
Amazing place, amazing customer service. I highly recommend this place. You will for sure leave with the best shoe for your feet . Tracy is the best, she spent a lot of time with me making sure I got the best, she even helped with Lululemon leggings and made sure I picked the right size on those too. I will never buy training shoes anywhere else, and even though they are all great, if you're lucky and Tracy is available make sure you get her to help you.
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March 2024 by Jessica L.
After putting off buying the right shoes for my workout needs for YEARS, I finally went to Fleet Feet. I'm starting this review by 100% admitting that I was too frugal to invest in the right shoes, and - let's get this out of the way- the shoes are not cheap. You come here for the consultation and customer care to find the right shoe, catered just for you. As I choked on the prices, I went ahead and got my feet scanned (on the scanning machine which also calculates how you walk and your pain points) and also properly measured by a real live human. I was shocked to find out I was wearing the wrong sized athletic shoe and Issac, the ever patient rep, quickly found the right shoes for my issues. Everything I tried was high quality and felt amazing. Issac was super honest about what best works for what activities I participate in (for me, cardio, crossfit, etc). Some of the best selling brands were not right for me, even though they have great reputations, and Issac showed -and taught me- so many things about fit. Anyone with back, knee, leg and feet issues -go here! Get you feet scanned and measured. It's not just for runners and the like. I definitely saw all different kinds of folks in the store. Did I find the right pair for me? Absolutely. I also spent a small fortune but it is SO worth it, as in, why didn't I do this years ago? My feet and slight knee pain while working out has eased significantly. Are they magic shoes? Almost. Totally worth it!!!
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March 2024 by Denise T.
Second time my husband and I have got to buy sneakers. Put on wait list and told was second in line, 15 minutes later checked my status since I noticed others walking in and being served. Was told I was now third in line. No explanation provided. Not sure POC are welcomed here based on having same experience twice. Very disappointed, this is Sacramento. Won't make the mistake of going here again.
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February 2024 by Nikki A.
Stopped into purchase running shoes for my son. They provided Excellent customer service and were very patient!
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February 2024 by iheartauroraborealis
I have not purchased shoes from them, but had a question about shoes they carry. They were honest and patient when speaking with me and very nice. Thank you for your help!
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February 2024 by Bradley Kirtz
Great store and staff at Fleet Feet on J st. Staff member Sonja was courteous, polite and informative regarding my needs would highly recommend this store to family friends and others.
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February 2024 by Mr. D
Excellent customer service provided by Ahmed exceptional always buy my hokas from this establishment
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February 2024 by Kylie Compton
This was my second time buying shoes from Fleet Feet and it was a great experience again! Bob helped me through the whole process and found me the perfect shoes! He was very knowledgeable and took his time helping me find just the right shoe. He also gave me lots of tips and helpful info as a beginning runner. After my trip to fleet feet, I feel much more equipped to start my running journey!
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February 2024 by Jennifer N
Every employee we engaged with was friendly, helpful, and knowledgeable. My husband and I needed a fitting for new athletic shoes and Fleet Feet was the first place we thought of to go. No surprise we received quality customer service and expert help. Our consultant Bob was very patient and focused in helping us with our needs. The tips and information he provided us during our consult was enlightening and helpful. I've been a client of Fleet Feet for years now, due to the quality service I always experience. If you care for your health, I advise seeing Fleet Feet!
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January 2024 by N S.
We needed comfortable walking shoes for my mom. We walked in and was helped by Ahmed. He was able to assist and analyze her feet (with the technology they have). We tried on 3 shoes and chose the most comfortable option. Ahmed was very helpful and knowledgeable. This made the process very smooth. Thanks again!
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January 2024 by Alicia G.
Incredible customer service! Fleet feet is famous for their analysis of your feet needs (feet and gait scans to find the perfect shoe fit). The staff are incredibly kind, helpful and go above and beyond to help you find the perfect shoe for you. (Thank you Tracy!) The prices are high, but the quality of the products is worth it, Pro tip: when you arrive, stop by the counter to get added to the waitlist for shoe assistance. Sometimes there can be a bit of a wait (consider making an appointment ahead of time)
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December 2023 by Steve G.
Thank you Sonja for helping me today. You were very patient and found the right shoe for me. My feet thank you
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December 2023 by Michael Obringer
Noah was knowledgeable, taught me to say Saucony the correct way, and assisted getting me into a new pair of running shoes. He was quick and efficient with the technology for the foot scans and patient as I ran around the store. I'll definitely come back for my next pair of running shoes. Thank you ??
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December 2023 by Felicia P.
I have come here numerous times and participated in a couple of their training groups and events. They are an outstanding community to be a part of. Be sure to set an appointment to get your complimentary foot and gait analysis as well as shoe fitting. They even let you walk and run in the shoes to test them out. The shoes are pricey, but the quality is like no other. They sometimes have sale items like shirts and socks...I am not sure about shoes, but it would be cool if they sold old season shoes for discount. The last time I went (this past Monday), I had called lasy week to set an appointment so that me and my friend Amy could get assessed at the same time. Lorelei helped me and someone else helped my friend Amy. They were both very knowledgeable and patient. We both ended up leaving with a pair of shoes. In addition, I have been a part of their Find your Stride training group and their Trail Heads group. Both really great programs with motivating coaches. They also host some events like a free Holiday 5k each December. I will be doing that this weekend. Thank you Fleet Feet for being such an awesome business and providing a place of community for many!