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December 2023 by RR D.
I called customer service, because when I recieved my package it was missing one of the item, I was on hole first for 12Mins, Then i hanged up. Then I called back again and was holed again for 21mins. Then I was told because the item was sold out. and I should recieved and email. But I did bot recieved any email. I love shopping FOREVER21 for my daughter stuff. But your customer services really bad.
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November 2023 by Sandra B.
I don't do mall shopping much but I did stop here after buying from another store, and I left my package there by accident. I got distracted by a nice clean store with lots of helpful folks and nice merch. I didn't realize until I got home that I was missing my shopping. Emmanuel answered the phone when I called the next day and informed me that they had discovered the bag and had it behind the counter for me. That was a nice surprise since I really thought it was gone. I'd like to thank the staff for their vigilance and I appreciate you all. Thank you so much!
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October 2023 by Michelle Salemi
Fashionable stuff but cheaply made and cheap materials.
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August 2023 by Jazzy L.
I was here yesterday what a horrible experience i had came here for some jeans and was browsing till one of the girl staff came up to come and give me a dirty look and walked away. I walked in the store no one said anything like welcome or ask me if i needed help in the store for my first 30 minute experience.
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July 2023 by Josette Saldana
Terrible customer service. Cashiers didn’t want to process a return of earrings and said” yes the receipt says you can return jewelry but you can’t here” and then she asked another coworker to confirm and they both started laughing.I just walked out.It made me feel sad, it was obvious they just didn’t want to process a simple return for some reason
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April 2023 by Ruby's Musings
The store is clean and there is a decent selection tho it's a bit hard to navigate, felt like a pin ball trying to find things, but likely done on purpose to get you to all parts of store a few times. Workers are pleasant but biggest issue is I was asked if I was looking for something and told the worker that I was and said I had seen it online. Was told if online normally not in store and they didn't have the three things I came in for. I decided to shop around anyway and found two of the three things I had asked if they had and was told "no". Lucky I walked around.
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March 2023 by Google user
The store is busy inside of a busy mall. Employees don't greet customers. I had to return a gift for my daughter but because it was not our card used she got no store credit or exchange. We drove from Fairfield to Sac all to leave empty handed.
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February 2023 by Sir Jones 78
The store is busy inside of a busy mall. Employees don't greet customers. I had to return a gift for my daughter but because it was not our card used she got no store credit or exchange. We drove from Fairfield to Sac all to leave empty handed.
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January 2023 by Tee
Nice and clean! There's a variety of clothing and accessories to choose from!
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December 2022 by Rocklin S.
So there was rack with a big sign: 30% off on outdoor jackets. I saw one interesting and went to the registered. There I was told it's not on sale. I came back to the area I found it and yes, there was that sign and hanging items under it. I asked a sales woman for explanation. She told me that not everything on that rack was on sale. Some of the items are not consider as "outdoor jackets". I asked why are they under that advertisement sign; she replied that it's perfectly ok to mix sales items with the full priced ones. When I said it's not ethically to mis-advertise - she answered again:"No, it's perfectly ok". Is it?
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November 2022 by Katrina Truesdale
My kids like this place and now you can use afterpay. So awesome Christmas shopping will be easy this year
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October 2022 by Chan Pnavong
Few of the ladies associates were very helpful and friendly, definitely will be back to shop here.
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July 2022 by Teya Garcia
Me and my mom found a few things but they definitely need to start outfits for bigger girls
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July 2022 by Genevieve Duque
Does anyone know if this location still has Plus Size? Thanks!
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June 2022 by Ab Serrano
This location has a great variety of items to choose from. Be on the look out for $5 specials. Those are rare. Recommend.
