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October 2023 by Nylene Finlayson-Rodriguez
Great service and accommodations with customizing furniture. Fair pricing and contracts for products. If you need a lot of furniture and are not willing to over spend on quality this is your place.
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July 2023 by Colleen E.
These guys were great. They gave my friend an incredible deal on a leather sofa and love seat combo. They gave us the information strait up. The set we were looking at was part leather where you sat and part synthetic like on the back. You could see a slight difference if you looked closely at the materials. It was nice to know the real deal on the product. They didn't keep trying to push stuff on us that we were not interested in like the 2 other stores we had visited earlier. Overall my friend was very happy with his purchase that was in his budget.
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June 2023 by Two Slots
Bought a set of four dining room chairs for my mom a week before Christmas, and was prepared to give her an IOU until they arrived. Instead, they got the order in as quick as they could and we had them in time for Christmas! My mother loves them, they're made of gorgeous wood, very affordable, and SO much sturdier than Ikea. Absolutely would buy from them again.
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May 2023 by jakie cyber
Do Not BUY FROM THEM.I Honestly do not recommend them at all. You should go else where. It's fault advertisement here. They lie to you about the factory standards regarding the product they sell, as long as you'll buy the furniture they'll say and do anything.We had 3 requirements when purchasing a table from them.1. For it not to be afraid of liquid. (We asked them more then 10 times, they said it's not afraid of water)2. For it to be sturdy3. For it to be new no damage.First table arrives with a chip on it. We wanted a refund because we are buying a new table ( seller said they can get a replacement so we agreed.2nd table arives, good but was missing an item which isn't a big deal seller can provide it. (They did try to tell us that it's in the box and in the end it ended up being in the back of the store)But it also came with the factory sticker, which seller forgot to remove this time. On it saying how this table is very afraid of liquid spills plus how its afraid of hot and cold.We came for a refund. And they start saying that they never told us that it's not afraid of water and started making stuff up. Wouldn't give us a refund for a false advertisement and lie.Makes you wonder what else they lying about material, quality, where its made from, real material or fake, new or return, etc...My recommendation is do not go here. Don't waste your Time, Money, Health, and Peace on these people.Go to another place where they would respect you, tell you the truth, will be honest with you, and if they make a mistake own it.You can see the label that was attached to the 2nd table of the truth, what they lied about.
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May 2023 by Aza Gise
We worked with a very nice guy and he gave use very good deals! The price was almost $1000 cheaper for the EXACT same couch at American furniture gallery (auburn blv). The customer service was great and they had next day delivery the other furniture store said it would be 3 days until they could deliver.
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May 2023 by Carlos Herrera
My girl friend and I drove up and down Sacramento, looking for new furniture...... they were either the the wrong dimension, size, Length, ..My friend Jimmy,,,who I work with,,recommended us to stop at furniture time.......,since he passes by everyday. To work......,and came across kevin very easy going person with a great personality never pushy,.. he listen to us, we agree to finally purchase the living Room set ,we like , unfortunately it didn't fit....,due to our SMALL . living Room, so I send it back , frustrated and uncertain , what to due next, we went back and this man even offered to give our money back, I explained to him that I love the furniture, but just couldn't make it fit, so then Kevin started to break down our sectionals furniture down and came up with a genius idea to make it fit, I'm extremely grateful ,at kevin, he went out of his way to come up with the solution I now have exactly what we wanted, thank you For your hard efforts kevin , and that my friend is a real Customer service, that shows me that he cares about his customers, and not just the............. SALES..... Carlos,& Martha
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April 2023 by sparkle unicorn
Experience was amazing very helpful and great deals will be coming back
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April 2023 by jakie c.
Do Not BUY FROM THEM.I Honestly do not recommend them at all. You should go else where. It's fault advertisement here. They lie to you about the factory standards regarding the product they sell, as long as you'll buy the furniture they'll say and do anything. After that you won't be able to return the furniture and would have a lot of issues. We had 3 requirements when purchasing a table from them.1. For it not to be afraid of liquid. (We asked them more then 10 times, they said it's not afraid of liquid)2. For it to be sturdy3. For it to be new no damage.First table arrives with a chip on it. We wanted a refund because we are buying a new table ( seller said they can get a replacement so we agreed.)2nd table arives, good, but was missing an item which isn't a big deal seller can provide it. ( They gave us a very hard time with that. They did try to tell us that it's in the box and in the end it ended up being in the back of the store)But this table also came with the factory sticker on it, which seller forgot to remove this time. The sticker was saying how this table is very afraid of liquid spills plus how its afraid of hot and cold.We came for a refund. And they start saying that they never told us that it's not afraid of liquid and started making stuff up. Wouldn't give us a refund for a false advertisement and lie.Makes you wonder what else they lying about material, quality, where its made from, real material or fake, new, used, or return, etc...My recommendation is do not go here. Don't waste your Time, Money, Health, and Peace on these people.Go to another place where they would respect you, tell you the truth, will be honest with you, and if they make a mistake they'll own it.You can see the label that is attached, it was attached to the 2nd table, the truth, what they lied about.
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April 2023 by LAURIE WATSON
What a wonderful place to purchase furniture. Mr. Giveaway was the kindest man. My friend purchased a couch and love seat set along with a soft table, and a jewelry chest. Couldn't have asked for a kinder man and beautiful furniture. I highly recommend them for your furniture needs.
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April 2023 by David Bukh
First and foremost, the quality of the furniture sold at Furniture Time is truly top-notch. I was blown away by the attention to detail in the craftsmanship and the use of high-quality materials in every piece I looked at. Whether I was searching for a new sofa, a dining room table, or a bedroom set, I found that the selection at Furniture Time was unparalleled in terms of both style and substance.What really sets Furniture Time apart, however, is the level of customer service provided by their staff. From the moment I walked in the door, I was greeted with friendly smiles and knowledgeable staff members who were eager to help me find exactly what I was looking for. They patiently answered all of my questions, provided expert advice and recommendations, and made the entire shopping experience a pleasure from start to finish.The delivery and installation process was also seamless, with the Furniture Time team taking great care to ensure that everything was set up properly and to my satisfaction. I appreciated their attention to detail and their commitment to making sure that I was completely satisfied with my purchase.Overall, I would highly recommend Furniture Time to anyone in the market for high-quality furniture and exceptional customer service. They truly go above and beyond to make their customers happy, and I am so grateful to have discovered this wonderful store. Thank you, Furniture Time, for making my furniture shopping experience such a positive one!
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March 2023 by Teresa A.
I have came here a few times and spend a few thousand in purchases.. never will return. Mary has a disgusting attitude and had poor customer service.
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November 2022 by C Cook
The stitching started coming loose on my couch they would not exchange it under warranty after I’ve only had it for two weeks
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September 2022 by Lanesha Smith
After alot of shopping around, I purchased a sectional from Kevin, at Furniture Time. He was very nice, knowledgeable and patient. I finally decided on a beautiful brown sectional,on sale, with recliner and bluetooth speakers (killed 2 birds with 1 stone) Kevin stated that there was 1 more at the warehouse, and ensured me that I would not be getting the one on display. The delivery men were great. They made sure everything worked and showed me how to put it together. It was a hot day, I showed my appreciation with towels for their faces, cold Root Beers, and tips, as well. I showed them a few places where the sectional was damaged, a few small knicks. They said it was picked up from the warehouse in that condition. No biggie. A few days later my couch started the Crack and peel. I had to leave town on an emergency and when I returned and began to sit on the couch, it peeled more and more. My couch has so many bare areas, there is no way it can be new. AND on top of that, my recliner stopped working. When I looked under the couch, I saw that the bar had been fixed with zip ties, and they had broken...ZIP TIES?!?! I returned to the store to let them know about the bare spots and the broken recliner. I also wanted my money back for a coffee and end table that I had on layaway. After a brief back and forth about As Is sales, Kevin refunded my money back for the coffee and end table and said he would send someone over to "fix" my recliner. I was turned off by the whole sale and want nothing else to do with this place. People need to learn that CLIENTELE is more valuable than a 1 time sale. And We gotta do better in how we treat each other.
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July 2022 by Rio Baraket
I drove to about 10 places on a Monday afternoon with my friend. We saw some great couches, all were about the same and I had kinda made up my mind on what I wanted when we decided to see what furniture time had to offer.After 10 stores it was nice to be greeted and asked some questions, so far people had just mumbled a "hello" and barely engaged. The man there was excellent. He chatted us up and met our energy level perfectly. He was patient and excited to let us try out 10 different models as we browsed.He offered me a deal right away when I explained that I loved one couch and saw it in another store. It was nice that he was engaging with discussions of money, and had an open an honest manner.I went home, measured my space and came back ready to buy. I was happy with the price I paid and we set up a delivery time. Unfortunately they had to reschedule a day later but the apologies were genuine and he let me choose a new day.The delivery guys unboxed my couches outside. Brought them upstairs and put the feet on. They placed the couches into the space we needed and were kind and fast. It was over 100 degrees outside and I was happy to not have to do all this myself. I was also happy to offer them some cold drinks and tip these hard working men.Thank ypu furniture time for making me a great deal and making this process fun and easy. I love my couch and I've already started telling people where to go! My husband and cat also love it, we are a happy, comfortable family, thanks to you!
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May 2022 by Angela Ellis
All around service from walking in the door to having the furniture delivered was above and beyond wonderful. Very professional, clean, exceptional customer service. I am so excited with my bedroom and my couch furniture. The delivery was fast and very clean they set everything up and they were quick to do it. Thank you.
