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May 2023 by psyg god
Just all around bad
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February 2023 by Sarahi H.
I have had my information entered incorrectly for two years now. The first year was in 2021 when Iskra prepared my return. (My street address is incorrect) Fast forward to this year, I decided to give them a second chance because I understand humans make mistakes. The location is about one hour away from home. I walk in, and the office staff doesn't greet me with a smile. I didn't feel welcome, but rather like I was bothering them. Still, I proceeded because I was already there, but my intuition warned me. I paid $320 because I included form 1099-NEC (door dash) in my return. I didn't submit any expenses because that would have cost me an additional 60 dollars. Instead, I wrote down my account number for Veronica, who helped me file my 2022 tax return. I even read it out loud to confirm that it was correct; she said it was. I woke up this morning because something told me to check my paperwork. I noticed the last digits of my account number were INCORRECT. This was very disappointing, and I'll tell you why. I got laid off from my job at the end of January 2023. This month, I counted on my tax return to help me get by while I secure another position. I called the IRS and discovered my direct deposit date would be 2/22/23. But because the account number needed to be corrected, those funds wouldn't be coming through. By the grace of god, who woke me up this morning to check my return, the IRS representative was able to switch it to a paper check by mail. But, I now have to wait an additional 4 WEEKS to receive it by mail. If I had not noticed the error, I would have had to wait longer because the bank would have had to reject the deposit first, then return it to the IRS. I called the office and talked to Priscilla, who apologized for the inconvenience and offered to file my taxes at no cost next year. Which is very thoughtful of her, but that still doesn't make up for what I will go through the next few weeks. I am angry, sad, and frustrated. I am writing this review to share my experience with others. But I also want to tell you at Gaitan Tax Services that a simple mistake can hurt your customers. I trusted your business and invested time and money to file with you, only to end up like this. I wanted my money back because I have had errors in my returns for two years; the best they could do was offer to file for free next year. But why would anyone want to go back a third time or support your business after this experience? Sincerely, Sarahi Henry
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January 2023 by Leticia Rocha
If you want to be ghosted by your tax preparer, and owe the state money due to your taxes being filed “incorrectly” look no further, you’ve found it here :)
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June 2022 by Leticia R.
If you want to be ghosted by your tax professional this is your spot! Long story short I owe the CA tax board money because my taxes were done incorrectly. I have repeatedly reached out to Iskra that was in charge of doing my taxes and she claimed she would "handle it" for me and I've sent multiple texts and I have called to follow up and nothing. This is from the previous tax year (2020) it is now 2022 and still nothing. I am a student and I don't have the luxury to be owing the state money. At the end of the day wether there was a mistake or not, I want to know why I owe money, I got no explanation. So now I have no choice but to pay which is fine, but like I said, no clarification about anything. I can't even get a hold of her! Super inconvenient, inconsistent and unprofessional, she had claimed she was busy because of tax season which I totally understand and was nice about but at this point it's June already I should have just stuck to turbo tax.
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May 2022 by Lilia C.
Just want to update my review on my tax preparation done by Iskra Gaitan she explained to me, that they were overwhelmed with calls but she was very helpful, gave me advice and was able to get our taxes done. I would totally recommend them.I will continue to come here every year even walked out with a nice sovenier. Thank you.
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March 2022 by jesus sanchez
Thanks I'm coming back every year to do my taxes
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January 2022 by Patricia B.
Veronica was very helpful in providing information regarding taxes. Very friendly and knowledgeable.
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December 2021 by Paola Alvarez
Stoped answering my calls. Had to be reminded of what was next. They were helping me with imigration application and left me hanging after first packet. It’s been two months and still haven’t received a calll. So unprofessional In my opinion.
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April 2021 by Angel N.
It's a shitty service, everything made me wrong, the worst service I received, and they charged me too much and everything wrong
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April 2021 by Rossy C.
very bad service!! They do not treat people well, are unprofessional and make many mistakes when preparing taxes.
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March 2021 by Jaime Rodriguez
Ileana is an amazing tax preparer. Very professional, helpful and patient. My parents have been doing their taxes with Gaitan for over 10 years and today was my first time doing my taxes with them and I am completely satisfied. I highly recommend Gaitan Tax Services.
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February 2021 by Kathy Dorsey
I was greeted with a smile.During the short time it took for them to finish my taxes,she encouraged any questions I had.They are now my income tax service.
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December 2020 by Cerebral Of Thoughts
I've no issue with a group of woman working but it seems you have to Remind them all the time on thing's they should already be aware of I mean it is their job! You have to hold their hand on details regarding your information. Not professional at all seems more of a hustle than a Service. If you don't want to work why show up?! They spend too much time on there personal phone instead of doing their job. Don't try to get hold of them lol it's like a Easter Egg hunt.DON'T WASTE YOUR TIME OR ENERGY SAVE YOUR MONEY AND GO TO A WELL KNOW PROFESSIONAL ESTABLISHMENT LIKE H.R. BLOCK ?
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June 2020 by Tell D.
I been going here for years and now when I call no one answers the mashine is full and can't take any new messages. And when I call back a min later the phone line is busy. This is the second day in a row. June 11th 11:10 am they should be answering.
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May 2020 by Lorena M.
This place is a scam Gaitan is a great guy and I worked with him but he's ex wife who is now in charge of the Fruitridge branch along with the unprofessional workers they have there are a complete scam don't waste your time and please go somewhere else I came to this platform to want other of the half a** job your doing there at the company and I say half a** job because you explained after the fact that you were going to charge 100$ for a service not provided you stated that the forms given to you had already been worked on and a job done yet when I got my paper work back nothing had been done and were returned visibly untouched it was my mistake for not having read the papers that I signed when dropping off my paper work because your front desk staff simply stated that I needed to sign the papers to drop off paper work To be looked at after I told her I wanted to see what could be done she said that the papers couldn't be touched for 2 days and that someone would call me that was it i received a call a day later saying that everything was done and i needed to go pay no questions asked nothing and after 4 years of going to Gaitan for my taxes I did not think I would Encounter this kind of problem. But I will not make the mistake again you are appalled as am I that you would not explain in detail to everyone dropping anything off how your process and prices will work at this time. I was very pleased with Mr.Gaitans work for the four years I went to him for my tax prep but I would rather take my business else where after todays Incident thank you.
