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July 2023 by Alif Mahmoud
The owner is extremely rude. OVER PRICED!!He wanted 350$ for an oil change and kicked us out for simply asking for some discount. Ended up taking the car to BMW dealership and they me charged 250$
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May 2023 by Nick S.
Went there for some service and got horrible service from Paul, he is a liar and a thief and does nothing but rip off customers!!
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March 2023 by Philipp S
This shop is owned by CROOKS! STAY AWAY!!!I was quoted $1k for a valve cover replacement for *****. As soon as the vehicle was delivered, I received a call stating that parts have gone up in price and its now a $1414.00 job (parts going up over $400.00 in a few hours). After a day, I received another call stating they need more parts and the total cost will be $1717.00. Keep in mind that book for this job is about $900.00.I paid the inflated amount and after a few mile the *** was on again with the same code that it went into this shop. Scary to think hoe a more complex issue would get fixed.TAKE HEED AND STAY AWAY!!!
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March 2023 by K P.
This shop is owned by CROOKS! STAY AWAY!!!I was quoted $1k for a valve cover replacement for an 54. As soon as the vehicle was delivered, I received a call stating that parts have gone up in price and it's now a $1414.00 job (parts going up over $400.00 in a few hours). After a day, I received another call stating they need more parts and the total cost will be $1717.00. Keep in mind that book for this job is about $900.00.I paid the inflated amount and after a few miles the CEL was on again with the same code that it went into this shop. Scary to think how a more complex issue would get fixed.TAKE HEED AND STAY AWAY!!!
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February 2023 by Scott B.
I am very disappointed. This business is also a Cruise America RV rental dealer and provides the maintenance on those vehicles. Everything about this company is five star from the reviews I see, but the RV side of things needs improvement. Both units I used leaked fresh water into the cargo hold. Belts were squealing, lights burned out, and they forgot to give me a hose. Expect to pay the cleaning charge of $200 on top of your rental for any sign of pet hair, crumbs or dirty windows.The thing is, this company is putting out a subpar product and expecting it to come back better than when you took it. We won't return to Cruise America at German Motors as it doesn't appear they do ethical business. They should stick to autos!
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September 2022 by Alvaro Rodriguez
German motors is my go to spot. The owner helped me tremendously with trying to figure out what was wrong with my macan in the first place. He found out it was the transfer case. It took me a while to get back to him but when I got the transfer case he replaced it very quickly. Now that I have the car back it feels amazing the transfer case being replaced by him fixed all the problems. I couldnt be happier with their service and pricing.
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August 2022 by Robert O.
I had a parking lot mishap in my boyfriend's car while backing out of my parking space. I had body work on the car and they repaired his Audi like new. Later I had a 75,000 mile check on my Audi. They didn't try to sell me new services or other items like the dealer. They showed me the results, told me how long I could go without the work and no pressure. Love these guys. Great service and friendly happy people! Doesn't get better.
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May 2022 by Alvaro Revuelta
German motors is my go to spot. The owner helped me tremendously with trying to figure out what was wrong with my macan in the first place. He found out it was the transfer case. It took me a while to get back to him but when I got the transfer case he replaced it very quickly. Now that I have the car back it feels amazing the transfer case being replaced by him fixed all the problems. I couldnt be happier with their service and pricing.
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October 2021 by Brent J.
My 2014 X1 suddenly died on the freeway at 10:30 at night. I live really far away and towing it all the way home just sounded like a silly idea. Opened up Yelp and found this place was only a mile and a half away. I had it towed there and dropped my key in the dropbox. Called them first thing in the morning and they were great. The first day I feel like was kind of wasted (they spent the day trying to charge my battery apparently), but they had my car fixed and back to me by the second afternoon. It's the first time I've had to have any kind of an emergency repair on any of my BMWs, so yeah it was expensive, but not really sure how that could be avoided. Steve was fantastic and worked with me on the price a little bit. I was just glad to have my car back. Would recommend and will return for any future issues. Thanks for getting my car back to me so quickly, you guys!
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October 2021 by Mike H.
Shop has been around for a long time and have serviced multiple cars here ever since my very first car, the people are all super nice and welcoming and flexible and the prices are great especially considering they are very open about recommendations and advice. Love them!
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September 2021 by Antonio O.
I have a 2008 BMW X5. One day it wouldn't start. I had it towed to German Motors. Shortly after they received my vehicle, I received a call. They diagnosed the problem (it was the starter). The staff was so friendly, knowledgeable, and experienced. They did their due diligence to get to the root of the problem and not just give me the run around of what the problem could be. As long as I have a BMW, they will be my go to spot.
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March 2021 by John R.
I own a 2013 Mercedes E350 Cabriolet. Found German Motors via Yelp based on their rating plus interaction over the phone to set an appointment. The appointment was to mount a 1 1/4 inch bike receiver hitch. Based on my error, I had ordered the wrong after market part and Ralph immediately called me to present options. Although none of the options worked the reason for the five star rating was due to the professional customer service both Ralph and Dan demonstrated in trying to assist and problem solve. It demonstrated to me if they take this kind of care prior to install or work on my car - the actual work desired would have been done professionally and right. Bottom line I am shifting my service needs to German Motors as like many, thought my only option was the Mercedes Dealership. Kudos to Ralph, Dan and Steve who took my initial service call.
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October 2020 by Mark H.
Honest and reliable. They go above and beyond. It's so hard to find a trustworthy mechanic. Look no further, this place is for you. Thank you for your work Ralph and all!
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August 2020 by Keith Albrecht
The courtesy and friendly welcome was top, cleanliness awesome. Time waiting under 30 minutes, will recommend. The report was detailed and understandable. Good job from a hello to a goodbye please great day and be safe.
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July 2020 by Kendra Johnson
I can not THANK German Motors enough... especially Elizabeth!!! I ran up on the curb when parking. When I backed out, it pulled off some of the bumper & fender. My husband called around in EDH and was quoted $1500-$3000 and our car wouldn’t be ready for 5 days. German Motors got my husband in right away, it was fixed in less than an hour and I can’t even say how extremely little they charged us... basically “nothing!” We will no longer be taking our car to the Audi dealer! We will be taking our car to German Motors... THANK YOU again ?
