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January 2024 by Octavio Nolasco
Terrible customer service. They only care about their commission.
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September 2023 by Love Camaros
The most horrible service I ever had in a GNC store. The sales reps did not seem to be interested in helping out. They were bouncing off to do something else left me with a half answered questions. They didnt even seem to be interested in helping me with products in the store.
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February 2023 by Daisy Dominguez
Took my son in for some items, service was wonderful the gentleman that was working here today 01/14/22 @ 3:00 (didn't get his name) truxel location was very attentive whit every customer. Thank you for your service! Will shop here again.
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October 2022 by Royce N.
Be very careful when you purchase here. It's very risky. I had misplaced my atm card a while back and couldn't find it any where. So canceled the card with the bank.So I thought!! At least the bank told me it was. I looked on my account and the card wasn't there so. I thought we'll it must be closed. Come to my surprise it wasn't. Well the last transaction I did on the card happened to be at this GNC store. Hmm I wonder where my ATM card went. I had left it at this store location. And I guess the person who had it decided it was a good idea to make purchases with the card as a guest on the GNC website just in the past few days. I didn't use this card because how could I. When I don't have the card. 3 transactions were made on this card just in the past few days on the GNC website. Hmm I have gotten anything from GNC website at all the vet. Because I go in store for all my purchases. I got the emails of the purchases to prove it. Hmm I didn't order anything on the website. My account was charged. So it had to have been a person in store who got the card. I didn't do these purchases or sigh up for this. :( Be careful when purchasing here. You'll get ripped off and then some!! had to cancel all my cards. Go figure!!!
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September 2022 by Kristian
Apparently store hours don't mean anything to those that work there. Closed an hour early, and did even acknowledge the multiple customers waiting outside
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September 2022 by Erik A.
Showed up at 2pm and it's closed with a sign that said out to lunch. Not the first time I've gone during supposedly open hours and it's closed. I'm gonna have to start buying my BSN products elsewhere.
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July 2022 by Larry Forrest
Great service and easygoing workers ?
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April 2022 by B T.
I went back to this location from a few days earlier and the store is not open even though it says they open at 10:00 am on Sundays. The 'open' sign is lit up but the door is locked and they won't answer the phone.
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November 2021 by Erika B.
called in looking for a certain item. was left on hold for 2 minutes then hung up on. i called again and was left on hold for 10 minutes. could hear employees talking in the background but no help
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October 2021 by Now Not
Another GNC. One staff member was forward and trying to interact. The other two were not. They looked to be just fine having their own conversation.The store was clean and stocked.
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October 2021 by Erin W.
At 7:56 pm on 10/7/21 I visited your GNC store on Truxel in Sacramento, CA. I went there with the expectation that it would close at 9 pm. The doors were locked. I knocked and your employee told me that the store would be closed for 5 minutes while he was on break. I was not allowed in and was told to wait. Having never experienced this treatment where the customer's needs were secondary to that of the employee's, I didn't feel any confidence about that store's ability to operate in a professionally and decided to just leave. I've never been rebuffed from a store while it was open. What occurred to me was amateurish on your part. Though he may be entitled to 10 minute breaks every 4 hours per CA Labor Code, that is your burden not mine. I should not have to wait outside of your store so that you can follow CA labor laws. Again that burden is not mine. The only burden I should face is the purchase of your products which you prevented me buying.
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July 2021 by Kris
Love GNC!
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April 2021 by Leanne
The least friendly GNC I’ve been in. I feel like most GNC are that annoying level of good customer service. Like they want to help you but you don’t need help you just want to grab one thing and leave?This one is the opposite. The staff literally didn’t speak to us from the time we opened the door until we left. It was about 8pm on a Friday night. Maybe we didn’t look fitness-y enough for their standards? But it was a really weird experience to enter, clearly not find what we were joining for and leave without as much as hello, goodbye, can you find what you need etc. It was two guys working and they were mostly interested in each other.The store looked generally clean and stocked
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March 2021 by Tony Giron
Great service and friendly staff
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February 2021 by Not Now
Another GNC. One staff member was forward and trying to interact. The other two were not. They looked to be just fine having their own conversation.The store was clean and stocked.
