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February 2024 by Nanette Aubut
This bank is closed. ATM still there
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January 2024 by Judy Wion
This location is permanently closed only outside ATM is available. Wish they would update website. theysoldupdate
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January 2024 by KD Art Studio
This location is closed down now and i think the atm is done as well. I personally will miss it, it was down the street from me so it was really convenient.I always had a good experience and the tellers who helped me were always friendly and gave good customer service. Yes there were days where the lines were long but ppl always had the option to use the atm unless you were there for something else.Either way, if ppl complained about the customer service or the lines its most likely their LACK of patience & respect to the employees and in some situations that ive witnessed with older customers "entitlement" to special treatment with the goal of getting out faster.I wish the best to the employees who worked there, theyve always done a fantastic job on each of my visits.
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December 2023 by Peter Wyatt
Your hours are until 5pm. I left work early to make it at 4:40pm and you are closed. That is not how business is done
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October 2023 by David S.
I became a client of Golden-1Credit Union when they financed my purchase of a 2018 RV in April, 2023. This note is not a nasty complaint but just a comment on how we rely on modern technology to our detriment. Here is what happened. I received an invoice from Golden-1 with a Loan Number in the appropriate box. I needed to contact Golden-1 about a sales sheet from the vendor of my RV. Unfortunately I had lost the original document an needed one to prove my side of an IRS "problema." I contacted G-1, they asked for the Loan number which I gave the one on the subject invoice. The receptionist stated that there was no such # in their records. I repeated the number 3 times, each time the answer was the same. No record of a loan with that #. It was sort of like a continuance of an extreme day that had lasted too long and this was he ultimate problem to face alone. I called back to G-1 and talked to a fellow who appreciated my feeling of being in Alices Wonderland. He was the first person to really help me. Eventually he was able to obtain a proper Loan # after at least 20 minutes of searching.If there wasn't an employee who had the patience to help a very frustrated client. I would have broken at least 1 or 2 cheap bottles of wine on my fevered an wrinkled brow. G-1is to be commended on hiring a decent person; was it the result of a secret policy? If so other businesses should emulate it ASAP. AMEN
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September 2023 by Daniel W.
I've been a member of Golden 1 for years but this location has stood out as being high quality with great customer service.
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June 2023 by Karen H.
This bank is awful I been banking with them for almost 27 years without any problems ever I have a history with them which for the first time in my life with them someone had depositing a bad check in my account which i called the bank to make sure this check cleared because this is the first time I'm using this company the teller said that the check was good that it cleared so I withdraw the cash and paid it to this company and a few days later the bank said that the check was bad!! I am furious at this point so now they locked up my accounts after 27 years because someone gave me a bad check which I've called into the bank so they could clear this check so now they blaming me and closed my accounts!! The fat lady at this bank gave me a hard time she thought I was lying and I had proof with a police report in hand however they still closed my accounts!! The Golden one has really failed me and went down hill!! They don't have any confidence in their customers who've invested in years with them and the lady that sit on the right first desk is awful bad customer service skills!!
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June 2023 by angel
Don’t waste your time.
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January 2023 by William Cook
Long line. Teller could not make change for I gave her 2 x $20 asking for 6x $5 and 10x$1.00 she kept counting out five x5. I also had deposited $400. All In $20.00s she couldn't count that out well either as after when I asked for deposit receipt said that I gave her 4x$100.This woman should not be handling money. Only 2 tellers working a Friday lunchtime. Wrong as other employees come and go not helping customers. ?
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December 2022 by leah brown
Usually pretty busy
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June 2022 by Vince Y.
Easy in and out. Came here cuz Arena location is always full of long lines. Good move. Got lucky on the timing as the teller said it does get busy. Paid a bill. Chose this location since the teen wanted boba and RareTea is in the same complex. 2 birds. 1 stone. Lol.
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June 2022 by Nida M.
I absolutely loved Golden1. Anytime I had an issue it was resolved right away. Haven't had any problems yet lol. I switched from Heritage credit to Golden1, and has not been disappointed. Employee's were always friendly and pleasant.
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May 2022 by M E
These people r so kind and helped me after my wallet was stolen
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November 2021 by Martin C.
Is there such a thing as ZERO! We received a call our car payment was 7 days late and asking where the car was located. We have on auto transfer from Golden 1 to Golden 1 with indefinite re-currency so we wouldn't give them info. Well, we looked and the transfer didn't go thru which was weird. We called this morning and the rep said they were glad we knew about their upgrade and we have to re-set our auto pay. When I said I didn't get notified he said they cannot control the mail. I mentioned they could put it on their website instead of telling people their payments were late and in a kind of threatening manner. They also disputed they were arguing when they were telling me that it's not their fault and you have to xxxx. Call ended with "we will take all of our money and change credit unions. We dont need you G1! Not playing with NO accountability and lack of customer service after over 20 years of banking with G1. Hope other follow because this treatment is unacceptable.
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November 2021 by M M.
New system sucks, keeps logging you off, always have to type in username and password. Doesn't even keep username on file. It will send text on some debit but it doesn't even show what transactions. Terrible new system.
