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March 2024 by Derrell Beaty
That day was great,the line were not long and I was in and out,love it that way.
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March 2024 by gs Vasanth
excellent
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January 2024 by Phillip Oliphant
Ever since I switched over to G1 I couldn't have made a better decision after leaving wf which was a bad choice from the start being G1 has been a great experience for me thanks Golden one
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December 2023 by Neil Hess
Eli is a great asset to G1! Excellent customer service!
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September 2023 by Jonetta Boutte
This bank are the worst one bad Customer service its always one teller be 3 back there only 1 teller open it's always a long line and I always wait 15_20 mins every time or longer they move very slow got to do better need to have at least 3 tellers open I'm done coming to this location get it together here got 3 workers standing around talking when one teller working and its alone line I waited 25 mins in line Ridiculousim back again on 09/16/23 they are so slow I waited 20 mins in line Ridiculous om so done
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September 2023 by Jenni H.
Very disappointing how Golden 1 has changed. I used to love it after leaving nightmare Wells Fargo, but we are starting to see the same issues here. The lines are always very long in the brach if you need to do a transaction. If you need account services, like opening or closing an account/getting a replacement card etc you have to make an appointment which could be days. I took one of my kids the other day to open her own checking account before college and was told "sorry you have to make an appointment now for any account services and all the appointments are full for today." . The worst issue of all though is Golden 1's online banking goes down all the time and you can't access or view your transactions, use card controls, or see balances when they experience tech problems. I understand post covid customer service is no where near what it used to be, and it's hard for businesses to hire and keep quality employees in this economy. So I can deal with a long line, I can deal with limited staffing, and can even deal with the inconvenience of having to wait for an appointment for account services. But when online banking has frequent issues and I can't access my account or money that's a problem. Example: The other day I was at the grocery store and my total was over $300 which I did not expect. I have a $300 transaction limit on my debit card in card controls, to prevent fraud. And with card controls it should be very easy to open my G1 app and adjust or turn off my spending limit if $300. But the app and website were both experiencing technical difficulties and I couldn't access card controls or my account. So I had to split my grocery payment between my debit and credit card, but thankfully I had that option. The same thing happened when we were on vacation last time we had to turn off our card controls because the G1 app and website were both having technical difficulties and card controls and account access weren't working. Card controls are a fantastic feature to prevent fraud and lock your card, but if you have to shut card controls off because you worry about not being able to access your account or money if the app or website crashes, card controls are pretty useless feature to have.
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September 2023 by Garrett Thompson
You would think this was Disneyland, with the wait lines at this location. Avoid this location at all costs. The previous reviews are valid, and the frustration from customers continues. The MGMT/hiring department refuses to help these employees, and hire appropriate numbered staff. I experience 4-6 minute wait times, per person, upon every visit.The bank opens at 10 late and closes at 5. Literally, go to any other location.
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August 2023 by Jeannine B.
All Golden one credit unions have the worst customer service, but the one on Broadway tops them if you want to be waiting sitting around feeling like you're invisible go there
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June 2023 by Tom B.
25 minutes in line to make a withdrawal. Never enough help. Avoid putting your money here. I'd cancel if it wouldn't affect my credit score.
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May 2023 by Aimi Duval
I have had a miserable experience with Golden 1. I requested they set up automatic payment plans for my car loan, and they didn't which resulted in my credit being ruined. No one seemed to care or try to help me resolve other than to tell me to send a 'handwritten letter' somewhere but that it's likely there's nothing they can do.I have tried calling back on multiple occasions to confirm the set up of my auto payments but they just put me on hold for 30/ 40 minutes at a time. I find majority of the staff rude and unhelpful. This also has still not been resolved and no one will help. I will be switching banks with all accounts next week.
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May 2023 by T J
There is ALWAYS a line. Every. Single. Time. I switched to Sacramento CU and have never looked back. Longest I’ve ever waited was 2 minutes. Golden1 is garbage.
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May 2023 by LaTonya White
4/24/23Long lines and only two tellers. Nice employees and great customer service.
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March 2023 by Juliet.Artist. S.
I got scammed out of $8,000 by a client issuing a fraudulent check and reported it ASAP. It was paid off and resolved. A month later, Golden 1 restricted my account for a year. I've had an account with Golden 1 since I was sixteen. It's infuriating that they would treat a longtime customer this way and hold my own money hostage. I also wasn't notified until trying to withdraw a small amount for the ATM and having to call the bank myself. Absolutely terrible experience and may close my account
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October 2022 by Steve F.
As a CA state employee had the unfortunate experience of dealing with this horrible company. Today I spoke to Carlos. I explained to Carlos (and multiple other mangers in this institution) that back in May I asked them to place a stop payment on a creditor that I had hired an attorney to help me with. MULTIPLE times they said that they could place the stop payment from this creditor. After completing all of the suggestions recommended by this banking institution. NOT once did it work. Then they tell me that after they filed a claim on my behalf that I an essentially out of 1000 dollars. Also still not trying to accept responsibility for their FAILURE with the stop payments. Horrible attitude on this guy, no compassion, even tried to justify their failure. I mean cmon where is the customer service on this planet. As I have stated previous if the stop payment was effective I wouldn't need to talk to ANYONE ELSE!!! Go figure right??
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October 2022 by Steve K.
I brought a cashiers check in from the bank across the street. Waited in line to deposit it into an account I opened about a month ago. Once I signed the back and deposited it they told me they were holding it 9 days - that is really 2+ weeks because they count only weekdays. As soon as the funds are available I am going back to my old bank. Waiting in line at Golden1 for an hour to have this happen is awful. Their service sucks. When I opened the account they failed to inform me of this when I asked about transferring funds. They said the initial deposit would be held but if I brought in a cashiers check they would honor it right away. It is the principle of the issue. What stunt will they pull next?
