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April 2024 by Ian Dakan
Long lines, no staff!
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April 2024 by Aman Prasad
Why does this place even exist? Office hours say Mon - Friday from 10 - 5. Normal people work till at least 5 or 5:30. Can't access all my funds online because they like to set limits. Why is there a limit on MY money? And now I have to deal with their limited hours? Time to move on to a better bank.
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April 2024 by Scott Schroeder
Fast and easy experience
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March 2024 by Isabel Medina
We didn't have an appointment but scanned the QR and was helped within half hour. Didn't catch the bankers name but he was very kind. We had gone earlier to the one in west sac and the assistant branch manager would not let us scan the QR code. 5 stars for Arena branch and 0 ,ZERO for west sac assistant manager
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February 2024 by Noel PM
Unfortunately once they closed down the other South Natomas location, all business came to this location. Long lines, end of month payday are expected. Don't they think to staff appropriately? Or is that not part of the business plan. Do better.
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January 2024 by Rod Schurman
Very long line due to closure of other branch.
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August 2023 by Vitaly V
2 tellers, 13 people waiting in line. Waiting for 30 minutes already. I have had faster experience at DMV.
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May 2023 by Jake D.
Every time I go in they're very fast and efficient. Not sure when these other people are going but I've never seen a huge line there. When there is a line I'm usually at the teller very quickly. Best bank in California!
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May 2023 by Alexander Grace
I can see complaints about the long wait times dating back years. Nothing is changed, I have never see lines so long in a bank, and I’ve never seen less urgency from the tellers and management. I can only assume after years of complaints they just don’t care about customer experience.The best I can say is everyone is super nice, but I would easily trade that for any amount of urgency.
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May 2023 by Dens Favs
The absolute slowest. Three tellers two helping one person if you only have a 3 hour lunch expect to be late actually you should probably devote a whole day if you plan on going here. Stood in line over an hour today
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April 2023 by Mike V.
No matter what time or day you go there, it's constantly understaffed and long lines Seems all Golden Ones are like this. I've tried going to other locations and it's all the same. Great bank for loans (hence why people bank there) but terrible if you have to go inside for customer service. Golden One knows they have a monopoly for loans this is why they don't bump up staffing. Double edged sword for sure. Trust me, if my other banks would lower their rates, I'd never bank with Golden One again.
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January 2023 by A Young
The bank teller today, 12/19/22, earned a 5 star, at the Arena Blvd site. I wish I had paid attention to her name, she was attentive, communicative, friendly, while getting my needs taken care of, not wasting time for others. She will get far with this work ethic. I will be reaching out to her supervisor and let them know this is the kind of employee who will benefit the bank , co workers, customers. I am so impressed. Update to come.
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December 2022 by J K N
Came here 12/10/22. I am a brand new member to Golden 1 Credit Union and to get treated this way is not a "Golden" experience at all. The Manager was terrible! Her name was Cynthia, and was rude from the beginning from the time I walked up to the tellers window. She was questioning my dmv paper license, she was denying my needs right away, when I told her that I had been there each week to take of the issue, she cuts me off and says, "before you start" , how rude?! I don't appreciate this level of service, especially coming from so called management. Especially me being new as a member to this bank. I shouldn't have Been treated this way. Even the way Cynthia the Manger talked to her employee next to her was rude and non professional. I can only imagine how she treats her own colleagues at work. How unfortunate.please fix her attitude and demeanor. Not the person you want on your team.
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December 2022 by Jonathan Goh
They stopped accepting savings bonds and wouldn't even print out the proper forms for me. The teller was incompetent and management was telling her two different things. Terrible.
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December 2022 by Spicy Jonny
They stopped accepting savings bonds and wouldn't even print out the proper forms for me. The teller was incompetent and management was telling her two different things. Terrible.
