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March 2024 by Doves Mum
Penny was a good communicator and open to hearing my many questions. She was professional and finished my taxes quickly.
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May 2023 by Elfred Cordova
Great service fast on time
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April 2023 by Troy Beverly
My H&R Block tax preparer explained everything necessary for my wife and me to understand our tax return.
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March 2023 by Austin Kemp
Had to reschedule 3 times and still wait over a 45 mins while walk ins just go right they don’t know how to schedule appointments
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March 2023 by Andrea Bennett
H&R Block tax preparer's are always helpful & knowledgeable
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March 2023 by Geraldine Alava
Got my taxes done right away.
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September 2022 by Matt Woodcheke
Edit 9/11: 5 months after H&R Block tax preparer Angela Wharry made multiple mistakes on our return, causing it to be denied 2x by the federal government and causing me to have to pay close to $1500 more than Angela calculated, and after I spent HOURS on the phone talking to 16 different representatives who transferred me back and forth, contradicted each other, and occasionally flat out lied to me, H&R Block denied my Piece of Mind claim. When they press you to buy the Piece of Mind upcharge, they tell you that you will be protected if they make errors. This was a lie. They will deny your claim, just like they denied mine. I will never again use H&R Block services, and recommend to anyone to consider any other alternative. I'm attaching a photo of my return jacket so you can see all the notes I took, names I talked to, and telephone numbers I called. Maybe they'll be useful to you.Original post 4/18: My appointment was the last weekend in March 2022. Because of a communication problem between the receptionist and my tax preparer (Angela Wharry), my appointment started over 30 minutes late. Angela was extremely flustered that the appointment was starting so late. Angela didn't have any of the documents I had uploaded to the H&R Block system. Three times during my appointment, the receptionist came back to tell Angela that her next appointment was here, then that her next appointment was still waiting, then that she had TWO appointments waiting. Each time flustered her more and more. At the end of the hour-long appointment, the system froze and kicked Angela out and she couldn't get my info back. The manager was, fortunately, able to find it and complete my appointment. H&R Block charged me $400. A few days later, I logged into the H&R Block website to make sure everything had gone through, and saw that my federal return was rejected. A message said Angela was working on it and would contact me. Well, it's the day before the deadline. My return is still showing as rejected, and I haven't heard from Angela or anyone else with H&R Block. I have sent emails, called the 800 number, called the local number, and haven't heard back from anyone. I advise everyone to stay as far away from this office as possible.
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May 2022 by Kristie Hernandez
Jose Castro was great through the entire process of doing my taxes. Even with it being extremely busy in the office and it appeared there was not a lot of help for him and the other tax prepper - he still managed to take the time to ensure everything was handled properly while being extremely nice! Definitely going to recommend him to everyone!
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April 2022 by Magen Hernandez
I had an appointment made over a month ago. I went in today they said that I didn't have an appointment I showed them the confirmation from yesterday. Now they're saying they cannot have my taxes done same day. This office is so scattered rain I would take it somewhere else if I were you. Actually that's what I'm doing right now.
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April 2022 by Myles Lamoree
Went online for appointment for any tax advisor. When I came in the place was empty but I had to wait 40 mins for the person selected for my appointment for no reason. Manager was to busy flirting with the girl tax advisors to help. They couldn't figure out how to get their payment working and had to wait 15 more mins to pay my bill.
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April 2022 by Darkstorm Thunder
Extreme professional and knowledgeable service that Rodney, my tax professional had given me
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March 2022 by David L
Bad customer service.I dropped off my taxes at the appointment time that was made they told me they would have it finished in a few hours i called back later and they said they haven't started yet will try tomorrow.
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January 2022 by Shamshad Khan
They have excellent service.Workers are very well trained and polite.Would definitely refer other people.
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September 2021 by Ida Anderson
(I did get a call this afternoon from Pam, who found my file) SO relieved! Thank you Pam!Why would an agent tell me to drop off files for her to check over if she knew she was going to be furloughed? I didn't know this until approximately 3 weeks later. Meanwhile, nobody has located my tax 2019 & 2020 documents & other personal documents. I keep calling & they promise to find them. I will NEVER use H&R BLOCK again. It's like they just don't care.
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August 2021 by ACE M.
Set up an appointment. Person was late. Told her about my rental property I was selling for 150k net gain, and she flat out says, youll owe roughly 100k in taxes. Didnt talk to me about rental property claims, capital gains taxes, depreciation recapture, closing documents, swear on my moms, they didnt ask a single thing, just threw that number at me. I asked why and they said they would call me back. No reply. I cant make this up.