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August 2024 by minhhan
I can't recommend Japanese Service Center highly enough. I recently had my 2006 Toyota Highlander hybrid towed there from Monterey, CA after it broke down. From the moment the car arrived on the lot, their team was exceptional.
Firstly, their service was incredibly prompt. Despite the long tow, they managed to fit my vehicle into their busy schedule and conducted a thorough consultation and diagnosis. Their level of professionalism and honesty was beyond impressive. They took the time to carefully assess the situation and provide me with a clear and accurate picture of what needed to be done.
The most notable aspect of their service was their transparency. They didn’t just give me a laundry list of repairs or a hefty estimate. Instead, they honestly informed me about the transmission costs.
In an industry where overcharging and upselling are all too common, Japanese Service Center stands out for their integrity and customer-centric approach. They saved me from a potentially exorbitant dealership bill and provided guidance that genuinely prioritized my best interests.
If you’re looking for a service center that combines professionalism, friendliness, and honesty, Japanese Service Center is the place to go. They’ve earned my trust and gratitude, and I’ll certainly be recommending them to anyone in need of reliable and fair auto service.
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January 2024 by Jonathan Harris
I've taken my high-miles Toyota to them for years. Very reputable and honest shop. You might have to wait for an appointment.
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October 2023 by Nick Dunn
Lost a star because they could be considered a little expensive with $150 an hour rates and appointments that are usually 3 weeks out or more. But have had zero issues with their work and have brought my 99 accord in many times.
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October 2023 by Mary Savage
Very professional and friendly!
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October 2023 by Kyle L
***************! Love the place and would highly recommend them to everyone! Great prices that are extremely fair considering what the dealerships charge. Friendly staff, not pushy, and extremely helpful!
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September 2023 by Moses Chacon
It was totally fantastic would go back continually and refer everyone I know United States Marine Corps
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September 2023 by Alicia Jimenez
General repairs. Great service and honest.
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September 2023 by G. J.
I called ahead and was told to bring my car by for a diagnostic on a check engine light. When I arrived it was clear the message never got relayed but nonetheless Chuck was quick to help and ran the diagnostic for me even though he was very busy. He found multiple codes and gave me a run down of what each meant and even had one of the mechanics take a look at the throttle control. After resetting the engine light Chuck advised me on what to do if it happened again and sent me on my way with a handshake. I hope the engine light stays off but if it does come back this will be the first place I call even if it takes a month to get my car in.
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August 2023 by Bryon K.
Great service done in a timely manor. Great value and they use quality parts. Thank you for my brake service and oil service. Very cordial ! Nice guys!
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July 2023 by Robert Takemoto
I recently took my car in after seeing the dreaded check engine light. As a first time customer, I was very happy with the service I received from all staff onsite. Dave in particular was very knowledgeable about my vehicle, as well as the issue I was having. He took the time to explain the problem to me, and offered several ways for avoiding future issues.The repairs were completed quickly, and my car was ready to go the same day! I was very impressed with the work Dave and crew did, and I would definitely recommend his shop to anyone looking for an honest and reliable mechanic.Services: Transmission
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July 2023 by Google user
I recently took my car in after seeing the dreaded check engine light. As a first time customer, I was very happy with the service I received from all staff onsite. Dave in particular was very knowledgeable about my vehicle, as well as the issue I was having. He took the time to explain the problem to me, and offered several ways for avoiding future issues. The repairs were completed quickly, and my car was ready to go the same day! I was very impressed with the work Dave and crew did, and I would definitely recommend his shop to anyone looking for an honest and reliable mechanic.
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June 2023 by Curtis Y.
My 23 year old car was leaking a large amount of fluid that I couldn't quite pinpoint, so I called Chuck who responded right away via Yelp. He was able to get me in and his mechanic put the car on a lift and inspected it. They showed me each of the leaks, as well as other issues they noticed, and advised me not to drive the car and to ultimately get rid of it since the repairs would cost more than the car is worth. They didn't even charge me for the diagnosis. I really appreciate the honesty and friendliness and would come back to this shop for any future car issues. As for my poor Avalon, it's going to kars4kids after serving me well for 23 years. Thanks again Chuck and staff.
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May 2023 by Chuck W
Friendly staff, work done right, and great prices.
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February 2023 by G.J. J
Craig is the best in town, no question. Fair price and quality work!
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January 2023 by Eugene M.
Affordable and responsive. I have brought my car their for routine maintenance and they provide great service.
