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March 2024 by Santiago M.
These guys are very professional very helpful honestly this is the best jiffy lube I been too all of the staff deserve a raise
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February 2024 by Sponge Man
I waited 2 hours for them to tell me to take it to an specialist because the filter cup wasn’t coming out they even show me how they did it and told me they couldn’t change my oilSpecialist mechanic twisted the right way and took it off in less than 1 minI felt like they gave me an excuse to let me go without changing my oil after I waited 2 hours I know it was a busy day but I really don’t appreciate the lack of knowledge and going to a mechanic that charged me double
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February 2024 by Clarice Bridges
The waiting area and restroom was clean and inviting. Only suggest magazines or working TV in the waiting area. Very satisfied with the price, the staff and the professional and efficient service. Thanks, Clarice Bridges
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January 2024 by Asad Khan (Asad Khan)
I am very disappointed with over all service. I lived in a neighborhood and first time I came to this jiffy lube thought that it is close to my home so my oil change for my car I will come to this location very often. I have four cars. When I called to the location Ryan one of your employee told me that for oil change it will take 45-60 mins if I come now. I stoped my work and arrived the location in 10 mins. Just for oil cage it took 2 hours and 15 mins which is not acceptable. Top of that I told them to check all the liquid and tire pressure which you guys do anyway. When I paid lady show me the screen and told me that everything is ok we checked all water and checked tire pressure and all tire pressure have 35psi. When I started the car and on my meter I checked the tire pressure it was not 35psi and your technician forgot to check the tire pressure at all. What kind of service is this? The paper I got at the check out all checked but in reality it was not checked at all. How I will trust jiffy lube? Than they put some air on my tire after I told them that they did not do his job. The technician told me that he forgot to check the tires pressure. I paid $150 and not satisfied at all not sure if he out the the right oil which I paid for it.. Very disappointed ….
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January 2024 by Robert Sengphinith
Came here for an oil change, the big guy in charge recommended tire rotation. While doing a tire rotation they cross threaded one of my wheel studs. The big guy that was in charge here said it wasn’t their fault. He said it happened somewhere else’s. I’m a mechanic also, today was my day off and I didn’t feel like working on my car. I know what a cross thread look like. For the record 1/19/24. How hard is it just to rotate a tire? So simple! The big guy that was in charge kept trying to manipulate me saying "it must’ve happened somewhere else.” Cross thread is a Big Red Light for beginners.
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January 2024 by CHERRYBLOSSOMKISS
They broke my passenger side front light then commenced to lie about it and not fix it. I felt treated poorly.
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January 2024 by Manuel Alvarez
Excellent service and great employeesService: Air & cabin filter replacement
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January 2024 by Amanda Pridmore
I waited 3 hours for my oil change. Only to have a employee lie and say then checked my tires. I sat in my car the entire time. When the cashier asked the tech about it. He called me a stupid lier. As I was driving home. My car started smoking and looked under my hood. Oil stilled all over the the cap wasn't on correctly. This is completely unacceptable. You just lost our business
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January 2024 by David Grier
Great customer service and the manager is very professional and prompt!
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December 2023 by Brian Barnes
Place really slow showed up at 8am and waited 2 hours and 45 minutes for and oil change
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December 2023 by Atom
Standard oil change. They do attempt to assist as much as they can. Only draw backs is the TIME...if you come here block out at least 2 hours. The timing here is not the best and i hope that with this review they can improve their timing. If not plan go to the dealership instead since it's going to be a long wait time at least they have coffee, snacks, and you can look at the car models.
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December 2023 by ali sandhu
I always went downtown due to prior negative experiences at this location. However, today I was in a rush and tried to give them another chance. I was pleasantly surprised at the positive change in staff’s approach. They were friendly and timely. The new manager Kam who helped me was articulate, expert, and competent. I will be going back to this Natomas location. Thank you to the awesome staff.
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December 2023 by ALAIBEK SULTANBEKOV
Manager is very stupid guy!!! When I just arrived, the guys told me that ok, we will change your fuel filter for 200, you can wait, after I lost 30-40 minutes in line, a stupid manager comes out and says that he cannot change it for me today!!! I think he was too lazy to do it!!!
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December 2023 by daveyl123
I realize the Jiffy Lube Shop on Northgate in Sacramento needs more staff, but a 1.7 hour wait for my oil change was not a Jiffy.
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December 2023 by Frank M.
Prices are high and the wait it hit or miss. They definitely will try to upsell you anyway they can, so be careful