-
March 2024 by robert berry
I'm incredibly furious and disappointed with my experience at this Jos A. Bank location. I came in to have a custom suit tailored for my daughter's wedding. After a few weeks I come in and the jacket is impossibly small to tailor to my size. They agreed that the woman who took my original measurements screwed up. I come back weeks later and the jacket is now tailored very weird with the waist area on the sides cinched in. I'm a big dude and don't have an hourglass figure. I returned a couple weeks later and the pants aren't even close to fitting. They measured me and said the tailor would take it out so they'd fit. I returned today for the FOURTH time and I can't say I'm surprised that the pants still didn't fit. I'm a big dude so I figured that's why I was paying almost $1,000 to have a custom suit tailored for me here. The tailor told me those can't be taken out enough to fit me. They're the ones that picked all of this stuff out. I asked for a refund because I didn't want to start from scratch again. It took over 30 minutes for them to figure out how to give me a refund. Now I have to wait 10+ days for a check to be mailed to my house, and I'm back to square one to get a custom suit in a month for my daughter's wedding. They didn't express much remorse for the trouble I went through or even try to win me back as a customer. Just a "sorry this didn't work out for you." I just replied, "I just wanted to buy a suit that fit me." I've literally got jackets off Amazon for $75 that were a better quality and fit than this thing.If they were truly sorry as their reply below states, they'd reach out to me personally instead of an anonymous response. You have my contact information. If you really care, call me.
-
March 2024 by Brandon Evenson
Helpful staff, honestly, really great employees. I left with a wonderful outfit that fits perfectly. Thanks!
-
February 2024 by Darryl Gaines
It must be me. Maybe I'm old. Age 61. I have previously purchased suits from Jos A. Bank. If the company actually reads this post I purchased 3 trilogy suits in the past. What that means is 2 pairs of pants with 1 matching jacket. The quality of the trilogy suits is astronomically better than the quality now
-
February 2024 by Andrea Cebula
We were greeted as soon as we walked in and asked if we needed help with anything. I can't remember the ladies name, but she was extremely helpful! She measured my husband and fitted him from head to toe. They didn't have the right size shirts for him, but she went out of her way to find the shirts in their inventory. I would definitely recommend this place!
-
January 2024 by Rodney Washington
Awesome shopping experience and customer service . Great selection and tailoring service.
-
December 2023 by Chris
I went in with reservation as I had never been in a shop like this and I had an immediate need and a strict budget. Cathy was very understanding and got me setup with a complete suit with ties, shoes, the works. She also got me some casual extras. JoS A Bank has great looking suits as well as casual wear and the staff are friendly and professional. I recommend stopping by and getting outfitted for your next night out. I will be heading back myself.
-
November 2023 by Patrick L.
I wear a suit to work everyday and really wanted to get a nice, affordable suit that fit me well and Jos A Bank checked all the boxes I was looking for. One of the staff, Mariah, was so helpful and explained the suit options available - helped me and my brother get sized and it was overall a relaxed and easy experience. I would definitely come again when I want another suit.
-
November 2023 by John D.
Came here looking for a new suit for work. Deborah was awesome and was able to find me the perfect combo that needed minimal alterations, which I thought would be a lot more difficult given my body type. She was really polite and gave me a lot of good feedback on style and fit. The store is smaller than your typical Men's Warehouse which I prefer, as it's a lot more personable. They were able to order me a specific shirt they were out of in my size with quick shipping and no charge. Overall great experience and plan to use them for future work attire needs.
-
November 2023 by Derek B.
The staff here was awesome. Kevin took care of me and measured me before helping me find a suit. He was patient and explained my options and how suited differed from each other from fit to material. When i wasn't able to find the exact fit i wanted off the rack, he found me a suit and I had it custom tailored for the perfect fit. He was able to get the suit tailored in a rush and had it ready within 24 hours. The staff also made suggestions on a tie. I'll be back to this place. Awesome service from knowledgeable staff.
-
October 2023 by Robert Freitas
Just a word of thanks to the Sacramento JA Banks (at Pavilions) for assisting myself and my father in renting tuxedos for an East Coast wedding. Service was top-notch and the fit was perfect!! It’s been 30 years since my last rental, but this was so easy and inexpensive that I definitely see more sooner rather than later.
-
October 2023 by jarron s.
First and foremost, Kevin the store manager was absolutely amazing! I come in to the store last minute for a jacket I needed for a fundraising event. Kevin immediately came to help when we walked in, helped me pick out a jacket and got it sized and tailored within an hour because I was in a rush. Phenomenal selection, with even better service!!!
-
September 2023 by Evie
Great selection of suit colors and affordable prices. Great quality. Customer service was amazing. Winston and Deborah were very pleasant to work with.
-
September 2023 by C C.
Not impressed with the customer service I received. The younger guy that works there was not friendly. He helped me but had an eff it attitude. He took my measurements and guess what, they were all wrong. He gave me a HUGE shirt and pants that were literally too big. I had to tell him my actual sizes and guess what, I'm not a huge guy he thought I was...I looked like a fool so I'm not sure if he did that on purpose. The older gentleman that was there was way helpful and he should have helped me the start. I think the employee that helped me judge me on my appearance as I can tell from his body language. I still ended reserving my suit but I think I'll take my business elsewhere next time.
-
September 2023 by Scott Thompson
This Jos A Banks location is fantastic. Great service, smarts, credibility and integrity. See Kevin. He is AWESOME. Helped me big time on more than one occasion. I will never shop for business or upscale clothes anywhere else. Thank you!
-
August 2023 by Jenelle A.
Was very pleased and happy with my tuxedo. The alteration was on point especially for a short person like me who always have a hard time to find suits that suits me perfectly. All the employees was very welcoming. Winson took good care of me and made sure everything fits just right. My drive from Vacaville to Sacramento was well worth it. The price was also reasonable for the quality and service they provide you wouldn't even question them. Overall, I felt like a celebrity on my wedding day. Thank you kudos to Jos A Bank!