-
November 2023 by Mary Anne E.
I always have great customer service from Joe, Hector, and Julio. I mainly come in for oil changes, but sometimes I ask them to check out other parts, especially if I'm going on a road trip. If they notice something, they take photos to show me so we can discuss before going forward. Most of the time I defer big maintenance until I have the money. They never pressure me to get it done right away. I leave with a list of recommended services so I can schedule correctly the next time.
-
November 2023 by Annbelinda Honablezh
They are very good at giving one in writing what is needed to be done to one's vehicle...the technicians are all fully certified.
-
October 2023 by Blake C.
First of all, long story short, took my truck here for a steering issue and they replaced the wrong parts and did not fix the issue. Also, Julio, is incompetent. Booked an appt thru him. Arrived at AAA and he informed me they could not do the work due to the heavy lift not being available. I booked the appt weeks out so I don't see how that happens. His people skill are also non existent. He is snippy when I was clarifying what he was asking me. He's a POS.
-
October 2023 by Karen H.
AAA Auto repair is my new auto go-to repair shop now. They do a lot different repairs, which is nice. AAA member discount is great as well. Hecter has helped me every time, and has been so helpful, nice and knowledgeable. Thank you Hecter for your kindness. I will be back!
-
October 2023 by Celeste A.
I took my car in for an oil/lube service and tire rotation in August and got what I thought was good service. Very friendly guys in the front telling me the status of my car as I waited. I was told I would need a new battery, cabin filter and sway bar bushings replaced. They didn't have the air filter in stock or time for the battery and sway bars that day. I called to make an appt. for the service and got hung up on 3X without talking to a person. Went online to make an appt and uploaded their service recommendations and waited for a call to confirm the appt and NOTHING. The day before my online appt I still hadn't heard back and called and left a message. Still NEVER got a return phone call. It was $525 worth of service, so I'm not sure why they wouldn't want that business.Good thing I didn't go back there as I went to another service repair shop based on several friends recommendation (Arden Village) and they got me in within a week and when I dropped it off they said they will look at it before starting work and let me know as they didn't trust AAA recommendations. Well a few hours later Arden Village called and said my car is fine and didn't need sway bars replaced and not sure why they would say I did. I told the new place AAA even showed me pictures of my missing bushing and the other one cracked. Don't know whose car that was as mine are in great shape and not needing to be replaced at all. They also mentioned the old cabin filter AAA didn't even fit it in right and jammed the cap on and left screws off. The new cabin filter from Arden Village was also half the price of AAA. So luckily their lack of customer service and by not calling me back to schedule my service worked in my favor and saved me $250. I will not be coming back here even for an oil change.
-
September 2023 by Marie
I have been a long time customer. Joe and the guys have always treated me very well and the service from oil change to fixing things on my tarsus have been great. They are very helpful and always answers my question. Thank you Joe and wonderful guys!Services: Electrical repair
-
September 2023 by Patty (Marie)
I have been a long time customer. Joe and the guys have always treated me very well and the service from oil change to fixing things on my tarsus have been great. They are very helpful and always answers my question. Thank you Joe and wonderful guys!Services: Electrical repair
-
September 2023 by Natalie Dreyer
Great service and honest evaluations. Could not recommend them higher. Also efficient with your time and economical.Service: Oil change
-
August 2023 by money motivation
I went to this place for a simple fuel pump a total mistake a delayed on time of fixing my car which cost me then as I left when they told me everything was okay which had a full diagnostics done which I payed extra for 10 minutes my car breaks down in the middle of the interstate I called them up to tell them they act like it was My fault I have my newborn son with me at the time both of us we're left stuck they do not try to help me get the car back they were nothing but rude and kept telling me it was my fault after a full diagnostics andguaranteeing me 100 percent I was safe
-
July 2023 by cheiron sliu
I went there as a AAA member for SMOG. Very helpful appointment intake as there are different SMOG tests and they perform the standard test certification. The appointment completed smoothly, no surprises and no confusion, since everyone I met is very communicative.
-
July 2023 by Alex H.
Brought my car in for an oil change and tire rotation a while back, after AAA took over this location. I made the appointment over the phone and specifically asked for oil change and tire rotation, got on the schedule, dropped it off, walked home. When they called and said they were done, I walked back over to pick the car up and turns out they hadn't rotated the tires, plus they didn't give even like a minimal inspection checklist, just here's your keys here's what you owe. OK, whatever, I was used to Kniesel's but it's a different owner they operate differently, I got my oil changed and didn't get charged for the stuff they didn't do so I figured I'd just have the tires rotated later. I was definitely annoyed and not planning to come back but not so annoyed that it was worth doing anything about it.Fast forward to today, car's been making an intermittent rattling noise, been meaning to take it in but these things get put off sometimes, I pop the hood to refill the washer fluid and check the refrigerant levels because it's one of those 108 degree days outside and lo and behold BOTH OF THE ENGINE AIR FILTER CLAMPS ARE DANGLING LOOSE. It's not a "whoops guess these popped off" kind of deal either, it's TWO SECONDS to clip them on and once they're on they are NOT coming off from vibration.Nobody has had that hood open since AAA and it sure wasn't like that before they got their hands on it. I was going to let the bare minimum work and bored attitude slide but incompetence is where I draw the line.
-
July 2023 by Raylynn McMaster
I took my car to AAA in February. Ever since then I have been back and forth to them. Problem after Problem. They're always coming up with something new. I paid close to $4,000 to get my car serviced. I shouldn't keep running into any other issues. From now on, I will go to Dodge. I don't think they would lie and sneak parts on that doesn't fit my car or over look something when should've been addressed the first time around. AAA is out for your money, they do not care about their customers.Update: July 10, 2023My car started over heating again. There is no way I should be having car issues. AAA cleared my car several times saying everything is good to go. If so, then WHY am I still running into the same problem?? This makes no sense.Services: Auto engine diagnostic
-
May 2023 by Kevin Ickes
I found out that they didn't have same day oil changes so I didn't use their service but they were very receptive and very friendly and helpful
-
May 2023 by George Stolberg
Been going there for years and now that it is AAA nothing has changed, still a great place to take your car.
-
March 2023 by M K.
PLEASE, PLEASE stay away from here. This place is shady and a rip off. They refused to give us a simple quote over the phone for brakes. The manager, Joe, said that we had to bring the car in so they could "inspect" it. Ok, so we did that. And they finally gave us a quote twice as expensive as other places and even more expensive than the dealership service center!! After we told them we didn't want to go through with the brake change, they told us we had to pay $80!!!! For a "brake inspection" that no one else charges for - even Lexus doesn't charge me to see if I need to change my brakes. I figured AAA would offer fair pricing and have decent customer service but I was wrong. Do not take your car here.
